Midtown Kia - Service Center

I waited 3 and a half hours for a simple recall that they told me would only a few minutes. Then, after I left I noticed one of my security features had been disabled. Now, I have to take it back in for them told me would only a few minutes. Then, after I left I noticed one of my security features had been disabled. Now, I have to take it back in for them to fix their mistake! This is the second time I have taken my vehicle in for a simple oil change and had to take it back because they had messed something up during a simple oil change More

Your Service Consultant Michael was one of the best I've ever delt with. This was my 1st visit to your dealership. You also very seldom find a Serv. Mgr hanging out on the service drive seeing that your cus ever delt with. This was my 1st visit to your dealership. You also very seldom find a Serv. Mgr hanging out on the service drive seeing that your customers are being taken care of. I have always delt with your competitor bit I think I'll be back to y'all. More

The do good work for my car take long time but is ok tank’s what you doing tank’s what you doing More

The staff at the dealership makes you feel like family and not just another number. and not just another number. More

Everyone is always friendly and helpful. The dealership is usually clean. Seems pretty organized as well The dealership is usually clean. Seems pretty organized as well More

Well, bad experience started when I pulled up and sat for about 20 mins before anyone came out, I specifically had declined additional work because I was short in time but they did it anyway- an hour and 1/2 about 20 mins before anyone came out, I specifically had declined additional work because I was short in time but they did it anyway- an hour and 1/2 later I checked and they said my car was “in the cleaning line”. 20 mins later they brought it out and 1) not clean- windows still had road dust on them, 2) smelled like cigarette smoke! Overall- not good. More

Very Very happy with the service that you have done and very friendly and courteous. Mike was really good at timely service. Thanks. very friendly and courteous. Mike was really good at timely service. Thanks. More

Everything as promised and on time. Satisfied with the repair job and will return to the shop for more work needing done Satisfied with the repair job and will return to the shop for more work needing done More

Tried to sell me a battery and clean terminals after they checked the battery and left the terminal loose so car wouldn't start without a jump. Son noticed it after looking at the car. checked the battery and left the terminal loose so car wouldn't start without a jump. Son noticed it after looking at the car. More

2 months waiting for them to solve a problem with my brakes and they never called me. brakes and they never called me. More