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Midtown Kia - Service Center

Tulsa, OK

4.1
1,919 Reviews

1,919 Reviews of Midtown Kia - Service Center

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October 28, 2023

Couldn't find the problem with my car after having it 2 days. Told me it was good but pulled out of the parking lot with the same problem. Will take it somewhere else. More

by SHARONFELLOWS1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Mellor
Nov 01, 2023 -

Midtown Kia responded

Thank you for providing this feedback, Sharon, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

October 28, 2023

Getting in touch with Someone was the hardest of all. The service once I got someone was wonderful. Took way longer than I thought and the cost of a rental during that time was a hardship, waiting to see More

by TKCline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arli in service. 10 stars
Oct 29, 2023 -

Midtown Kia responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

October 27, 2023

They sure do care when they are trying to sell you a car but the after they do they will take 3 hours to do a regular oil change and then your check engine light will come on flashing and when you call them More

by TRULYANANASH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisor Nate Harlan & Tech Evan Bassham and Bobby Daughtry for not holding employees accountable and helping customers with the problem that you caused
Nov 01, 2023 -

Midtown Kia responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

October 27, 2023

Tyler was great and very helpful! He took the time to send me answers to the questions I had prior to driving almost an hour to the dealership. I left that evening with a car I love More

by jibsmom2006
Recommend Dealer
Yes
Employees Worked With
Bo Chase
Oct 29, 2023 -

Midtown Kia responded

We are very happy to hear that Tyler provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 26, 2023

With the recent changes made in the service department, it appears that they really want my business. I am looking forward to see what future visits will be like More

by mbsummers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mellor
Oct 27, 2023 -

Midtown Kia responded

Thanks for sharing your thoughts about your experience with Midtown Kia. Mike and our team appreciate your business and hope to see you again soon!

October 26, 2023

Midtown Kia’s mistake while servicing our van caused the van to overheat on the highway while we were on vacation. We spent 1.5 hours on the side of the highway with our 3 hungry and scared little kids in t More

by chloecheaney
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bobby Daughtry: 0 stars
Oct 29, 2023 -

Midtown Kia responded

Hello Chloe: We apologize for the experience you've had and the issues with communication. It's obviously not how we want this process to go for our customers. Can you please provide your contact information and we will reach out to you? We look forward to hearing from you soon.

October 26, 2023

Friendly clean great services very welcoming when you walk in always want to find exactly what your looking for More

by drayhog53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Gutierez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Aponte, Bryan Newpher, Jordan Bush, Bo Chase, Justin Mabe, Ryan Weldon, Carson VanCleave, Eli Holloway
Oct 27, 2023 -

Midtown Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 24, 2023

Service was completed quickly and correctly. Staff was very nice. Waiting area was very clean. More

by ericryan233
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Farley Harlan
Oct 24, 2023 -

Midtown Kia responded

Eric, Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience!

October 23, 2023

Wonderful as always! I would not take my car anywhere else, best service in town! Highly recommended for your Kia needs! More

by jschultz22
Recommend Dealer
Yes
Oct 23, 2023 -

Midtown Kia responded

Thank you for choosing Midtown Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 23, 2023

Great dealership,won't take my kia to anyone else. were great with my oil change More

by LESLIEREED678
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Bush
Oct 23, 2023 -

Midtown Kia responded

Leslie, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jordan and our team, and we look forward to working with you again.

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