Midtown Kia - Service Center

We received great service by the techs. The answering service for making appointments needs some work. Somehow the original appointment I made over the phone did not get put in the system. The answering service for making appointments needs some work. Somehow the original appointment I made over the phone did not get put in the system. My 2nd attempt did not create the promised confirmation by text or email. We arrived wondering if they were expecting us, and drove from out of town. More

Midtown got us right into the service department when my car broke down..... The other dealership scheduled to get my car into their service department in 6 weeks! Farley was great at keeping me informed an car broke down..... The other dealership scheduled to get my car into their service department in 6 weeks! Farley was great at keeping me informed and the costs were all covered! Great Job! More

I had an accident that ruined a wheel, and he was able to have the car running in several hours. (The wheel was in stock) have the car running in several hours. (The wheel was in stock) More

Smooth, quick The service was easily scheduled. The service was done in professional manner and completed quickly. Well done The service was done in professional manner and completed quickly. Well done More

They had my car ready to go when they said they would. An hour or less. An hour or less. More

I have used this dealership ever since I bought my 2015 Kia Optima brand new there in 2014. They have always had reliable service and courteous employees. Kia Optima brand new there in 2014. They have always had reliable service and courteous employees. More

Scheduler said there was a part available. She did not give me an istallation quote. However, when I drove 200+ miles to have receiver and harness installed, I was told the receiver you had wa She did not give me an istallation quote. However, when I drove 200+ miles to have receiver and harness installed, I was told the receiver you had was reserved by another customer. Fortunarely your service folks located a receiver and harness from other dealers so the work could be performed in one day. Thank you. More

Arlee is so personable and kind! She is so professional and makes the process so easy. She is always so sweet when I come in and gets me taken care of! She is so professional and makes the process so easy. She is always so sweet when I come in and gets me taken care of! More

The dealership was very helpful and they did an recommend. Anyone else using this dealership and we really appreciate their efficiency recommend. Anyone else using this dealership and we really appreciate their efficiency More

It took over 3 days to diagnose the warning lights on my dash and detail my Kia Sportage. No work was actually done except for the detail. Finally discouraged I told them that I was coming to get my car. Wi dash and detail my Kia Sportage. No work was actually done except for the detail. Finally discouraged I told them that I was coming to get my car. Wiping down the car and cleaning it looked good at first but I don’t think the upholstery was cleaned. Extremely discouraged and will not be going back again. More