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Midtown Kia - Service Center

Tulsa, OK

4.2
1,967 Reviews

1,967 Reviews of Midtown Kia - Service Center

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November 07, 2023

I brought my Kia in thinking it needed a update. After Mike checked it did not. But Mike was super! I will bring my Kia back to Midtown! More

by CMILLER1951
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in service and Jennifer scheduled service appointment.
Nov 08, 2023 -

Midtown Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Nov 08, 2023 -

CMILLER1951 responded

Today customer service is lacking in many industries. But your employees were very courteous & helpful.

November 07, 2023

Tyler was great, however, the vehicle was ready for to take home same day because it needed to go through the shop and I wasn’t informed that the warranty was optional only “financing with this bank inclu More

by Josemedina0811
Recommend Dealer
No
Employees Worked With
Tyler Ratcliff
Nov 11, 2023 -

Midtown Kia responded

Thank you for bringing this to our attention, Jose, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

November 04, 2023

When my car wouldn’t start on a cold Monday morning, I called AAA and had my car jump-started. Next stop—Midtown Kia! (This is where I bought my car and I’ve been so happy to have a dealership and service More

by Sorento Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared in the service department—⭐️⭐️⭐️⭐️⭐️
Nov 05, 2023 -

Midtown Kia responded

Thanks for sharing your thoughts about your experience with Midtown Kia. We appreciate your business and hope to see you again soon!

November 03, 2023

It’s great working with Mike and everyone at Kia are very friendly. It’s an easy location to get to More

by jeffvivion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Gutierez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Aponte, Ryan Weldon
Nov 03, 2023 -

Midtown Kia responded

Thank you, Jeff! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Midtown Kia.

November 03, 2023

Friendly polite and respectful. They explained everything clearly. They did everything they said they would do!!! More

by beverlytesh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Gutierez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Midtown Kia responded

Thank you, Beverly, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 03, 2023

My car is just now 3 months old and already having electrical issues. Midtown wasted my time and gas, the manager got involved and was supposed to be taking care of it and instead has completely ghost More

by heflin.haley81
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Newpher
Nov 06, 2023 -

Midtown Kia responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

November 01, 2023

Reliable,friendly service. I can call and ask questions and not get the run around. More

by BFOREM72861322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service staff
Nov 02, 2023 -

Midtown Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Midtown Kia, we look forward to having you as a valued customer for many years to come!

October 28, 2023

Always excellent service and friendly. I will continue to use them in the future on my 2013 Forte. More

by sandy102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't have name
Oct 29, 2023 -

Midtown Kia responded

Thank you so much for your kind words, Sandy, and for taking the time to leave us this wonderful feedback!

October 28, 2023

Couldn't find the problem with my car after having it 2 days. Told me it was good but pulled out of the parking lot with the same problem. Will take it somewhere else. More

by SHARONFELLOWS1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Mellor
Nov 01, 2023 -

Midtown Kia responded

Thank you for providing this feedback, Sharon, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

October 28, 2023

Getting in touch with Someone was the hardest of all. The service once I got someone was wonderful. Took way longer than I thought and the cost of a rental during that time was a hardship, waiting to see More

by TKCline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arli in service. 10 stars
Oct 29, 2023 -

Midtown Kia responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

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