Midtown Kia - Service Center

Used this dealership frequently several years ago and became unhappy with the service I received. Took my business to another dealership. Things have now changed. Service was excellent! became unhappy with the service I received. Took my business to another dealership. Things have now changed. Service was excellent! More

GREAT Service from end to end. Took less time that I expected. Dealership staff was unique. Took less time that I expected. Dealership staff was unique. More

service advisor was great, and knowledgable-only recommended necessary service. very helpful and honest. great recommended necessary service. very helpful and honest. great More

The experience with the service department was a D- . I dropped my car at 7 AM and never heard from the dealership. I called several times but you get the schedulers who are not on site. At 5:05 I called I dropped my car at 7 AM and never heard from the dealership. I called several times but you get the schedulers who are not on site. At 5:05 I called the used car department and the sales manager walked to the service department and waited for an advisor to talk to me. 5 stars to this manager. My car estimate had been ready since noon. My advisor had gone home ill but no one ever looked at the board to realize my car was ready and a call should have been initiated. My car was at the dealership all day and nothing was done, not even the warranty work I had authorized. I will not go back to Midtown Kia. My purchase experience was great but the customer service is NONEXISTENT! More

Amazing people! Easy to work with and helped me find what I was looking for ! Easy to work with and helped me find what I was looking for ! More

They are friendly and very helpful. When my car had problems they were on it! When my car had problems they were on it! More

They found and fixed all problems and stayed in great contact throughout the entire time. They found warranty to replace my engine. Awesome experience contact throughout the entire time. They found warranty to replace my engine. Awesome experience More

Overall great service but return calls to customers need work. I called 6 times and never got a call back. Did not car was ready till I had my husband call. work. I called 6 times and never got a call back. Did not car was ready till I had my husband call. More

Poor communication! Extremely slow service, they’ve had my vehicle for almost 5 weeks with no estimate on return time or updates on status as promised! Extremely slow service, they’ve had my vehicle for almost 5 weeks with no estimate on return time or updates on status as promised! More

Just awesome very good. Carson was so helpful and honest great customer service, would highly recommend. Carson was so helpful and honest great customer service, would highly recommend. More