Midtown Kia - Service Center

Terrible customer service. Will not return calls when customer calls to check status of vehicle. Will not return calls when customer calls to check status of vehicle. More

I purchased my Kia Optima at this location when it was Primeaux Kia. Even though ownership has changed and I have visited KIA dealerships in other states, Midtown Kia remains my preferred location. Primeaux Kia. Even though ownership has changed and I have visited KIA dealerships in other states, Midtown Kia remains my preferred location. More

AwesomeSauce These Guys Rock! They Really take good care of you! Service desk was jumping but they still were fast! They Really take good care of you! Service desk was jumping but they still were fast! More

The car is a lot better, but there is still a noise coming from the left front. This noise just started recently. It didn't used to be there, so something is not right. I do appreciate them replacing a coming from the left front. This noise just started recently. It didn't used to be there, so something is not right. I do appreciate them replacing a bad part they had put on previously, which cost me nothing. More

Buying the car was no problem but getting them to send the payoff on my trade in was a disaster. It took 3+ weeks from the purchase of my new vehicle for them to send the payoff check on my trade in. Then the payoff on my trade in was a disaster. It took 3+ weeks from the purchase of my new vehicle for them to send the payoff check on my trade in. Then they tried to short pay it. I had to call multiple times s day for weeks to get it taken care of. More

Got me in,and out very quickly. Very pleasent atmosphere. Always someone ready to help. Very pleasent atmosphere. Always someone ready to help. More

Set up service appointment for a broken strut, earliest available appointment was nearly 6 weeks out. Called to make sure the strut was under warranty (it was), but was asked if the appointment was for a r available appointment was nearly 6 weeks out. Called to make sure the strut was under warranty (it was), but was asked if the appointment was for a recall notice. I said no, it's for a broken strut, but the could do the recall work at the same time. Called the day before the appointment to make sure they had the parts to make the repair. They said they only showed the the appointment was for recall notice. I explained again it was primarily for the broken strut, was told they would change the appointment info to reflect that. I asked they were sure, because I was making a 100 mile round trip to get the repair done. Yep, they were sure. The next day we drove the Kia and another vehicle to Midtown Kia, knowing we would have several hours to kill while the work was done. I pull in the service bay, tell them my name, and the guy looks it up on his computer and says "oh, you're here for the recall notice, right?" NO, I'M HERE FOR THE BROKEN STRUT, WHICH I SPOKE TO 3 DIFFERENT PEOPLE ABOUT, INCLUDING YESTERDAY. Spoiler alert: they didn't have the parts to replace the strut. Had to make ANOTHER appointment for a week later, to have the repair work done. There are only 2 reasons I bumped this experience up to 2 stars. 1) they threw in a free oil change, which pretty much covered what I spent on gas for my two appointments, and 2) my experience with the service department was still better than my actual new car buying experience when I purchased the new vehicle in 2021. Gotta love that Midtown Kia! More

A pleasure to do business with, especially my salesman, Jordan Bush. Very professional and courteous. Jordan Bush. Very professional and courteous. More

Everyone was friendly, but there was a lack of communication from the staff concerning the status of the work. communication from the staff concerning the status of the work. More

Midtown KIA has always been great but they took it to the next level on this last service visit. next level on this last service visit. More