Midtown Kia - Service Center

Buying the car was no problem but getting them to send the payoff on my trade in was a disaster. It took 3+ weeks from the purchase of my new vehicle for them to send the payoff check on my trade in. Then the payoff on my trade in was a disaster. It took 3+ weeks from the purchase of my new vehicle for them to send the payoff check on my trade in. Then they tried to short pay it. I had to call multiple times s day for weeks to get it taken care of. More

Got me in,and out very quickly. Very pleasent atmosphere. Always someone ready to help. Very pleasent atmosphere. Always someone ready to help. More

Set up service appointment for a broken strut, earliest available appointment was nearly 6 weeks out. Called to make sure the strut was under warranty (it was), but was asked if the appointment was for a r available appointment was nearly 6 weeks out. Called to make sure the strut was under warranty (it was), but was asked if the appointment was for a recall notice. I said no, it's for a broken strut, but the could do the recall work at the same time. Called the day before the appointment to make sure they had the parts to make the repair. They said they only showed the the appointment was for recall notice. I explained again it was primarily for the broken strut, was told they would change the appointment info to reflect that. I asked they were sure, because I was making a 100 mile round trip to get the repair done. Yep, they were sure. The next day we drove the Kia and another vehicle to Midtown Kia, knowing we would have several hours to kill while the work was done. I pull in the service bay, tell them my name, and the guy looks it up on his computer and says "oh, you're here for the recall notice, right?" NO, I'M HERE FOR THE BROKEN STRUT, WHICH I SPOKE TO 3 DIFFERENT PEOPLE ABOUT, INCLUDING YESTERDAY. Spoiler alert: they didn't have the parts to replace the strut. Had to make ANOTHER appointment for a week later, to have the repair work done. There are only 2 reasons I bumped this experience up to 2 stars. 1) they threw in a free oil change, which pretty much covered what I spent on gas for my two appointments, and 2) my experience with the service department was still better than my actual new car buying experience when I purchased the new vehicle in 2021. Gotta love that Midtown Kia! More

A pleasure to do business with, especially my salesman, Jordan Bush. Very professional and courteous. Jordan Bush. Very professional and courteous. More

Everyone was friendly, but there was a lack of communication from the staff concerning the status of the work. communication from the staff concerning the status of the work. More

Mike Mellor was so nice and professional. He made sure I knew what was being done to my car. When the work was completed he took me to my car. The Midtown Kia staff are always nice and the wa He made sure I knew what was being done to my car. When the work was completed he took me to my car. The Midtown Kia staff are always nice and the waiting area is always clean. More

Midtown KIA has always been great but they took it to the next level on this last service visit. next level on this last service visit. More

Everyone was really friendly. Everything went smoothly but it was a bit slow we thought Everything went smoothly but it was a bit slow we thought More

Midtown Kia took my car and drove it for 30 miles to try to find a noise. There was zero communication until I went to the service advisor to ask how much longer. I asked them to bring my car back so I coul to find a noise. There was zero communication until I went to the service advisor to ask how much longer. I asked them to bring my car back so I could hop in the car with the service guy. It took me 17 seconds to show him the noise. I was at the dealership with my child for over 5 hours. There is absolutely no communication from these people. My service advisor, Mike, told me the part would be in within 7 days. Here we are, almost 1 month later, and I still don’t have my part or my car repaired. I have called at least 5 times with absolutely no returned phone call. When I was able to actually speak with someone, I spoke with a woman in the parts department who said I’d have, “to call back because I have no idea what you’re talking about.” Then on a separate occasion, Juan told me, “well I’m calling the parts department and the phone isn’t even ringing so I don’t know where they are.” The third time, a woman told me that the part was on back order but it would be here by the end of the week, then it would be here by Wednesday, then by Thursday, she changed her story 2-3 different times. She continued to ask me if I had an appointment, to which I told her no because Mike (the service advisor) told me they would squeeze me in the day after the part came. After she continued to change her story, I simply asked for Mike to return my call, to which he never did. Juan even told me he would have the general manager call me and that person never did either. Literally the absolute worst dealership in Tulsa. I will NEVER buy a car from this place and will tell every person I know to steer clear of them as well. More

They really helped me out with an oil leak caused by a different dealer. The service was top notch 👌 different dealer. The service was top notch 👌 More