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Midtown Kia - Service Center

Tulsa, OK

4.2
1,987 Reviews

1,987 Reviews of Midtown Kia - Service Center

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September 13, 2023

Got me in,and out very quickly. Very pleasent atmosphere. Always someone ready to help. More

by arlana41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Sep 14, 2023 -

Midtown Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Midtown Kia!

September 11, 2023

Set up service appointment for a broken strut, earliest available appointment was nearly 6 weeks out. Called to make sure the strut was under warranty (it was), but was asked if the appointment was for a r More

by BILLBRIDENDOLPH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The service guy who had been there a few months and the new service department manager, plus 2-3 others I spoke with on the phone prior to showing up for my appointment(s).
Sep 15, 2023 -

Midtown Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

September 10, 2023

A pleasure to do business with, especially my salesman, Jordan Bush. Very professional and courteous. More

by Denise Retherford
Recommend Dealer
Yes
Employees Worked With
Jasmine Gutierez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Aponte, Jordan Bush
Sep 11, 2023 -

Midtown Kia responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Denise, for choosing Midtown Kia!

September 08, 2023

Everyone was friendly, but there was a lack of communication from the staff concerning the status of the work. More

by tdub
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn't deal with any of these departments.
Sep 11, 2023 -

Midtown Kia responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

September 07, 2023

Mike Mellor was so nice and professional. He made sure I knew what was being done to my car. When the work was completed he took me to my car. The Midtown Kia staff are always nice and the wa More

by kimberlykaye55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mellor
Sep 08, 2023 -

Midtown Kia responded

Kimberly, we are very happy to hear that Mike provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 07, 2023

Midtown KIA has always been great but they took it to the next level on this last service visit. More

by bill0615
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The gentleman in the Service Dept who helped Karen Ascol.
Sep 08, 2023 -

Midtown Kia responded

Thank you so much, Bill, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Midtown Kia to be a positive one. Please don't hesitate to reach out if you need anything else.

September 05, 2023

Everyone was really friendly. Everything went smoothly but it was a bit slow we thought More

by susie lairamore
Recommend Dealer
Yes
Employees Worked With
Jasmine Gutierez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Newpher, Bo Chase
Sep 06, 2023 -

Midtown Kia responded

Thank you very much for the great comments. Our team strives very hard to deliver an excellent customer experience. I do apologize for the time you had to wait for the services to be performed on your vehicle and would love to make it up to you in any way I can. Thank you

September 04, 2023

Midtown Kia took my car and drove it for 30 miles to try to find a noise. There was zero communication until I went to the service advisor to ask how much longer. I asked them to bring my car back so I coul More

by MORGANSMITH17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike, Juan, Michael Aponte, Bryan Newpher, Eli Holloway
Sep 06, 2023 -

Midtown Kia responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, Morgan, and it's disappointing to learn that we missed the mark here.

September 04, 2023

They really helped me out with an oil leak caused by a different dealer. The service was top notch 👌 More

by Lrichter.away
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Aponte
Sep 05, 2023 -

Midtown Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 03, 2023

I appreciated the service manager Mike keeping me updated about the status, since there was so much going on. He explained everything in a way I could understand knowing nothing about cards myself. More

by phoebe.thorne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Aponte
Sep 05, 2023 -

Midtown Kia responded

Phoebe, We are very happy to hear Michael provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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