Midtown Kia - Service Center

They told us the car we purchased had certain features but after purchasing we found it it does not have those features. They told us they would stay in contact about us regarding that matter but nothing but after purchasing we found it it does not have those features. They told us they would stay in contact about us regarding that matter but nothing has happened. More

Their communication skills are not that great. They had my car for six weeks. He failed to tell me that Kia would pay for me to have a rental car. The only catch being I had to pay out-of-pocket t They had my car for six weeks. He failed to tell me that Kia would pay for me to have a rental car. The only catch being I had to pay out-of-pocket that Kia would reimburse me.If your car is ever under warranty. Remember that Kia will pay for your rental car!! I had a hard time getting them to return my calls so that I would know what was going on! They finally got my part in from Korea (and that’s no joke ) and got my car fixed and back on the road for me. The biggest problem now which is not their fault is that I have to worry if my car will fail like that again when I’m on the highway Kia said they hope not. The low rating is basically because they will not communicate with you. More

Helpful, knowledgeable staff. Waiting are was clean and comfortable. Will be scheduling more services at this location Waiting are was clean and comfortable. Will be scheduling more services at this location More

Mike Mellor is amazing! With his help, we had a fabulous experience. Thank you for the service. With his help, we had a fabulous experience. Thank you for the service. More

I purchased a pre-owned Volvo from there on May the first. It had a crack in the sunroof which they acknowledged and said a new one was on order and they would call me within the week. I would call the first. It had a crack in the sunroof which they acknowledged and said a new one was on order and they would call me within the week. I would call them frequently, and even went to the dealership twice and spoke to the general manager Eli who assured me that The sunroof was forthcoming. Last week I filed a complaint with Better Business Bureau because they were not returning my call. I finally got my sunroof installed 5 days ago. They are enthusiastic about selling you a vehicle, but poor with customer service. More

Appointments are two way! I made an appointment for an oil change and it took 2 1/2 hours. I did not need my car washed , I could have used that time. You could have asked, I I made an appointment for an oil change and it took 2 1/2 hours. I did not need my car washed , I could have used that time. You could have asked, I was sitting right there … waiting More

The dealership were excellent in their business dealings and very direct with no hidden agenda and very direct with no hidden agenda More

I love this dealership, they are very friendly people and they are very knowledgeable about the kias. I will definitely be back. Stoney Barnoskie they are very knowledgeable about the kias. I will definitely be back. Stoney Barnoskie More

I will never be back. After two terrible experiences, I’m tempted to sell my Kia all together to ensure I’ll never have to be back. Just trying to get a returned call prov After two terrible experiences, I’m tempted to sell my Kia all together to ensure I’ll never have to be back. Just trying to get a returned call proved to be impossible here. After calling over the span of 6 days to Jordan and leaving over 10 messages, I finally got ahold of him when he accidentally answered the phone unaware I was on the other end. Never again. More

I will never buy another car from Midtown Kia. I was very happy with Jordan the sales guy but not with the GM who actually sold me the Altima. I took the car back 3 times for things that were supp I was very happy with Jordan the sales guy but not with the GM who actually sold me the Altima. I took the car back 3 times for things that were supposed to be fixed and they weren’t.. The car is making an awful humming noise now and I have only had it for total of 2 weeks because they had it in the shop for a week. The first loner car that they gave me, while my car was being fixed had no oil in it when I drove it to work. I then had to bring it back to Midtown Kia for another vehicle and the second vehicle had a broken onboard system so there was no radio and no connection for my phone through the vehicle. I drove it until my Altima was fixed. I honestly would have NEVER bought a vehicle from here if I would have known they were selling me a headache. I’m not happy with it at all. It seems as if every time I get in it something else is wrong. I believe they sold me a vehicle at a high price, with issues, to get it off their hands. I wouldn’t send anyone here to buy a car. There are other car lots in town that stand behind their used cars. They certify and warranty them for a couple of months after purchase so that you’re not stuck with a lemon or a piece of junk. More