Midtown Kia - Service Center

Had a great experience with Midtown Kia and hope to have a long relationship going forward a long relationship going forward More

I was there for a Homelink mirror installation that should have taken an hour or two. I was there for 5.5 hours over the course of two days. The wiring instructions that came with the part were incor should have taken an hour or two. I was there for 5.5 hours over the course of two days. The wiring instructions that came with the part were incorrect, and the techs needed to figure it out on their own, which they did. Both Evan and Brandan were great to work with. I had a bad experience at Ferguson Kia, but this would make me want to bring my cars here for service. I only wish that they would have tested the mirror the first time before sending me on my way on Day 1. I didn't leave the dealership because it mirror wasn't getting any power. They fixed it eventually, but I'm just surprised they didn't test it before sending me home. More

We found dealing with Midtown Kia service dept. to be; Quick, easy, professional, and pleasant! to be; Quick, easy, professional, and pleasant! More

James was great! ! He explained everything and kept me up to date on the process of my car. ! He explained everything and kept me up to date on the process of my car. More

The staff was kind and patient and I felt they did good and honest work on my car and honest work on my car More

I cannot stress how miserable an experience i had there, and you'll want to read until the end. I was actually out of town when my kia sorento started leaking oil in tulsa a couple months ago, and had to and you'll want to read until the end. I was actually out of town when my kia sorento started leaking oil in tulsa a couple months ago, and had to take it to a dealership ASAP because it was still under warranty. Well, they didn't even bother to call me for 10 days, so i called up there and just checked to see if my car was still there, no one calls back. it took me 3 days to get anyone to call back about my car that had been there ten days already. They tell me then that it needs an oil pressure sensor, but they have to order it and it'll be another 3-4 days. then the part comes in and they only will tell me "there's been a delay." long story short i get the car back after three weeks, but here's the best part -- my car had sat there for 3 weeks so when they tried to start it back up and do diagnostics, the battery was dead and wouldn't charge (because of course it wouldn't). they sure didn't have a problem charging me for the battery that had died while they were not looking at it for 2 weeks. so there's $300, and you know you can't get your car back unless you pay it. Here's the other thing -- for my rent car i had to have for 3 weeks because i can't not have a car because i'm a single parent, they would only cover $35/day AFTER it was deemed as covered by warranty. so guess what they said they'd cover that entire two weeks my car was sitting there an no one called me? zero. nothing. for two weeks my car sat there and they charged me for the battery and wouldn't pay for any part of the rental car. they said just take it up with consumer affairs. i did call consumer affairs, and guess what? after submitting the receipts/invoices from the rent car company/dealership, they told me it'd be 60 days to get an answer on whether they'll cover any of my rent car expenses, and if it's covered then it'll be 4-6 months to get my money. This is just so easy for that dealership to do, just charge them for everything and tell them to call consumer affairs. How convenient! BUT HERE'S THE BEST PART OUT OF ALL OF IT -- THEY DIDN'T EVEN FIX MY CAR. IT STARTED LEAKING OIL AGAIN 10 DAYS LATER AND MY CAR IS CURRENTLY BACK IN A KIA DEALERSHIP IN MY HOME TOWN. This is fortunately the first time I've ever actually tried to go the warranty route at a dealership. However, how is the system not irretrievably broken when a "warranty" puts you without a car for 3 weeks and costs you over 2 grand? just seems ironic that that's called a "warranty." So, i'd say if you like being ignored, you hate having things actually fixed, and you like paying for things you shouldn't, use this dealership by all means. i don't believe for one bit that my writing this will change anything -- they will keep treating people like this because it's easy and sending people to consumer affairs is easy too. i'm only writing this so this sort of thing doesn't happen to other people too. midtown kia service department is exactly why they created the better business bureau, who by the way is well acquainted with this situation. More

30,000 mile service check up went smooth & great! Thank you for your help James! Thank you for your help James! More

Messed up ac on a car of ours and I asked to change out rotors and wouldn’t do it. Don’t do what they say they are going to do and don’t fix the issue and didn’t put the fuse box panel back on. Don’t stan rotors and wouldn’t do it. Don’t do what they say they are going to do and don’t fix the issue and didn’t put the fuse box panel back on. Don’t stand behind the warranty More

Well I have a rattling noise underneath my car, but the only thing I could get done in the next two or three weeks was an oil change witch was double the amount. I feel like this poor customer service, wh only thing I could get done in the next two or three weeks was an oil change witch was double the amount. I feel like this poor customer service, when I depend on Midtown Kia to service my car as needed. I feel like I now need to find somewhere to take my car to be checked before leaving town.. More

Great service, timely, easy to work with, clean, friendly and knowledgeable. I would recommend Midtown Kia. and knowledgeable. I would recommend Midtown Kia. More