Midtown Kia - Service Center

HORRIBLE EXPERIENCE! ! To make the nightmare short and sweet—I am thankful & blessed to have been able to get my trade-in and down payment back!! That’s the only thing swe ! To make the nightmare short and sweet—I am thankful & blessed to have been able to get my trade-in and down payment back!! That’s the only thing sweet about my 3.5 weeks of dealing with this dealership! Not everyone has the same experience but mine wasn’t pleasant. Good luck! More

Held my car for a week and half, could not get in touch over the phone. I had to go in store to ask about my car after a week for them to say they’ll do it the next day. I wait three days and never hear ba over the phone. I had to go in store to ask about my car after a week for them to say they’ll do it the next day. I wait three days and never hear back, so I go in again to see if they had finished the diag. They then tell me the repair is going to be 2 grand, and that they recommend another grand worth of work. I bought the car last year. I immediately went in and took my car out. The $140 diagnosis fee, 100% not worth it. More

Wonderful experience every time I have to take my vehicle in for service, staff is very friendly and helpful.! in for service, staff is very friendly and helpful.! More

Outstanding service from this group of people from when my wife dropped off her car til the time she picked it up. my wife dropped off her car til the time she picked it up. More

everyone is nice but i did not get the service i asked for on my appointmet for on my appointmet More

But they were very helpful did a very professional job. I really like that they wash the car and clean it for you. Even had a tech girl help me Try to fix my radio to the original picture. I really like that they wash the car and clean it for you. Even had a tech girl help me Try to fix my radio to the original picture. More

Took my car in for an oil change in September of 2022 and it came out with a crease in the rocker panel from the tech putting my car on the lift in the wrong spot. Dealership ordered a new one, after I point it came out with a crease in the rocker panel from the tech putting my car on the lift in the wrong spot. Dealership ordered a new one, after I pointed out the issue, and said they would call me when it came in and got painted. I never received a call and checked on part when I took my car for its next oil change and was told that the part was sent back........TWICE. It's now 3-3-23 and my part is ready to install and they can't put it on unless it's M-F. I'm not happy with having to take off from work in order for this dealership to fix something they messed up. If you bring your car here, check it over before leaving! More

The service Kia Midtown performed on my Kia Optima was off the charts, and I would continue to bring my car to Kia for any services and repairs!!!! Thank you! off the charts, and I would continue to bring my car to Kia for any services and repairs!!!! Thank you! More

Do not understand why it would take 10 days to diagnose a vehicle. If this was my business, I would have a technician doing diagnostics only. That way you could CALL the customer and order parts without del vehicle. If this was my business, I would have a technician doing diagnostics only. That way you could CALL the customer and order parts without delays. Also, I never received a call regarding my vehicle on the 16 days you had it. Any update received was when I phoned to check status. Once car was ready I received text from Evan. More

These guys bent over backwards to make sure we got the vehicle we wanted and a great deal to go along with it. We will definitely do business there again. vehicle we wanted and a great deal to go along with it. We will definitely do business there again. More