Midtown Kia - Service Center

Mike was great. Very thorough and stayed on top of things. Service was good as well. Very thorough and stayed on top of things. Service was good as well. More

I selected New serpentine belt and Cabin filter online. But they didn't do the work. But they didn't do the work. More

I have been at this dealership through many owners and I have yet to be disappointed have yet to be disappointed More

Friendly people, attention to details, good listeners,good service department and very helpful.treated us very well through the hole buying process. listeners,good service department and very helpful.treated us very well through the hole buying process. More

My service was compelted fast and very efficiently. My husband and I got a nice walk in waiting on my SUV. My husband and I got a nice walk in waiting on my SUV. More

Bought a certified pre-owned car from them and it had a horrible vibration. Took it back after 2 weeks and it took 7 weeks to figure out that the tires needed to be balanced. Morgan took over the service d horrible vibration. Took it back after 2 weeks and it took 7 weeks to figure out that the tires needed to be balanced. Morgan took over the service department and he is trying to make things better but he needs new tools, the overall management was poor prior to him coming on board and I went through 3 service advisors. They need to step up their game. Communication was terrible. Joe and Morgan have a hard task ahead in “fixing” the service department but I think they can do it if Midtown can keep them around. More

Met with Mr Aponte 7/7/23 regarding an ongoing issue and then emailed him 7/17/23 and he still hasnt responded! the phone number he wrote on his business card says out of service. I DO NOT recommend Midtown then emailed him 7/17/23 and he still hasnt responded! the phone number he wrote on his business card says out of service. I DO NOT recommend Midtown Kia at all! It took from Sept 22 to july 23 to get a side mirror replaced, and it finally got done because we walked in to address a different issue! When I took my vehicle to Ferguson Kia they discovered my extended warranty through Kia (Power Select) that I paid for when I ordered my car in April of 2019, was never entered into the system and therefore doesnt exist! So now I have been trying to get that issue resolved so that I CAN take my car somewhere else for the repairs! and now I cannot get anyone to respond to voicemails or emails (I emailed Mr Aponte and he never responded, I have left voicemails and emails for the finance director Shelly Smith and she has not responded) SERVICE IS AWFUL AT MIDTOWN! More

You provide good service in a timely manner. You are prompt to provide updates that are required. You are prompt to provide updates that are required. More

I had and issue with my car could not get an appointment on line so I dropped in and James took good care of my car on line so I dropped in and James took good care of my car More

Service was fast. the person, james I believe, was helpful got everything I wanted done. the person, james I believe, was helpful got everything I wanted done. More