Midtown Kia - Service Center

The service department took good care of my car's needs and in a timely manner. and in a timely manner. More

Went in for a oil change and ended up trading my car in. The sales associate swore up and down I would be getting very close to what my car was worth. He also knew I wanted a day to think it over, seeing as The sales associate swore up and down I would be getting very close to what my car was worth. He also knew I wanted a day to think it over, seeing as how I only had a very short amount of time to think about everything. And before I knew it, my license plate was off and they were handing me the keys. I wasn't too upset until I got home and saw the actual value of my car. He knew I wasn't prepared, he knew I had no idea what it was worth. And he knew if I had a day to think it over, I would have had this info. I was shorted about 3k for what my car was actually worth. Other delearships were even offering 4k more. Communication was very seldom after that. I contacted them the next day not even 12 hours after I left with all of my concerns. He told me to even think about getting my car back and returning the new car I got, I would need to pay about 1300 for detailing and work that had been done on my car. Each. My car sat there over night. I'm sure they didn't even detail it that night, seeing as how I was still at the deleaship after they were closed. When I told him the value of my car from kkb and EVEYWHERE else, he said they use an auction based calculation system. I asked them how to worked and if I could see the report. If I could see ANYTHING with the value they were seeing. If that's how it works, fine cool, my mistake, but he said he didn't know the info, and no one else could get the info, or help reassure me that I got a fair amount for my trade. I could go on for days about this one. If your going to do business with them, make sure you do your homework first, because they will rip you off, and sleep just fine. More

They were able to resolve tge issue and get us back on the road witjout a long wait. the road witjout a long wait. More

I will only use Midtown Kia for my service needs, their team is top notch, specifically Austin, he always shakes a hand and goes out of his way to check on your needs, he understands the importance of that team is top notch, specifically Austin, he always shakes a hand and goes out of his way to check on your needs, he understands the importance of that and backs it up. More

This shop is fast and friendly. They help me keep my car in great shape. They help me keep my car in great shape. More

Midtown Kia always takes care of my car courteously and in a timely manner. My only suggestion is that the customer service rep put down a paper floor mat before it’s driven away for service. in a timely manner. My only suggestion is that the customer service rep put down a paper floor mat before it’s driven away for service. More

James was very prompt and helpful. The shuttle service is a nice touch. Thank you. The shuttle service is a nice touch. Thank you. More

Everything from working with the sales staff, finding the perfect car from inventory, working with finance team and delivery of my new 2023 KIA Soul was perfect. I couldn’t ask for a better experience. I usu perfect car from inventory, working with finance team and delivery of my new 2023 KIA Soul was perfect. I couldn’t ask for a better experience. I usually dread going car shopping because it is a long and tiresome process, though for the life of me, I do not know why. It shouldn’t take 6 or greater hours to buy a car. Midtown KIA has changed my view 100%. At least with their dealership. I can’t speak to any other dealerships and how they iperate now but I won’t use anyone else since my two experiences with Midtown KIA. And I love that they love and are involved in helping animal rescues. More

it was very helpful and did a good job very speedy very good service james was very nice guy good service james was very nice guy More

Service department took great care of me. My car was serviced within the time frame they estimated, and Lyft was great to take me back and forth. James Stassi did a great job making sure I My car was serviced within the time frame they estimated, and Lyft was great to take me back and forth. James Stassi did a great job making sure I was informed at all time. More