Midtown Kia - Service Center

I’ve owned 3 Kia’s and needed help getting into my car. The service dept was zero help. Very frustrated with how I was treated that day. The lack of concern was obvious. I’ve never had any complaints i The service dept was zero help. Very frustrated with how I was treated that day. The lack of concern was obvious. I’ve never had any complaints in the past More

Took a long time to get an appointment but the service was fast and didn’t cost as much as I thought it would! Service rep was great! was fast and didn’t cost as much as I thought it would! Service rep was great! More

My car had poop or very very suspicious food rubbed on different areas of the inside of vehicle. they forgot to put coolant in my new engine!!! They put scratches all over my leather seats and tinted wind different areas of the inside of vehicle. they forgot to put coolant in my new engine!!! They put scratches all over my leather seats and tinted windows. Yes, they did have my car for about 3 months but it was a disaster when I got it back. I highly highly do not recommend them. They were also very disorganized and my vehicle tech was never available so I could ask questions about the repairs they did. More

Team did a great job with me as well as other patrons while I waited. James in the service appt was awesome! while I waited. James in the service appt was awesome! More

The greeter was courteous. It didn’t take too long for the service. Friendly people in the building. It didn’t take too long for the service. Friendly people in the building. More

xxxxty. Use to have a good service department. Now it doesn't. Will not return. Use to have a good service department. Now it doesn't. Will not return. More

Only gave 1 stars because it won’t allow for negative stars. Dealership is the worst place you can imagine. Service department is so incompetent that they can’t even diagnose a simple issue. Take you stars. Dealership is the worst place you can imagine. Service department is so incompetent that they can’t even diagnose a simple issue. Take your car to Ferguson KIA if you want it fixed. But most importantly, don’t buy a KIA unless you’re wanting it to have continued maintenance issues More

I had a great experience at Midtown KIA. Staff was extremely nice and professional! I will highly recommend Midtown KIA. Staff was extremely nice and professional! I will highly recommend Midtown KIA. More

Jordan Bush was very knowledgeable, professional and eager to help with any questions I had. He was very good as a customer service representative. eager to help with any questions I had. He was very good as a customer service representative. More

At the Service desk. E. Dubler was kind and courteous with explanation. We had to bring the vehicle in twice and he was able to witness our issue after the service guys s E. Dubler was kind and courteous with explanation. We had to bring the vehicle in twice and he was able to witness our issue after the service guys sent vehicle back to us. That is why we had to bring it back the second time. On both occasion the service department was able to reproduce the issue and therefore unable to resolve the matter. I enjoyed the customer service but as far as the service technicians, I can not. I can not speak highly enough on how well I was taken care of at the service desk by Dubler and I do not wish for this review to reflect poorly on his work. More