Midtown Kia - Service Center

Love service and parts Bo chase sucks. Never did what he promised. Got his commission check I’m sure Never did what he promised. Got his commission check I’m sure More

The absolute worst customer service I have ever experienced. I never write reviews but this is so ridiculous that I have to. I called Midtown Kia an entire business day prior to my Kia Sorento bein experienced. I never write reviews but this is so ridiculous that I have to. I called Midtown Kia an entire business day prior to my Kia Sorento being towed there. The vehicle arrived on a Tuesday. I couldn’t get anyone to call me back until Thursday last week. Evan Duplar called and said there was a post it note with my name and number and keys laying on his desk but he had no information other than that. That should have been the first giant red flag. Evan explained that he couldn’t have a technician look at it for a diagnostic until the following Wednesday and someone would call me then to explain my options. I called Wednesday afternoon because no one had called me and the scheduling person said that no vehicle under my name was in their system but that someone from the service department would call me back by the end of the day. No one called. I thought surely I would hear something Thursday… no one called. I called Friday morning (today) and Jessie asked for my information, then proceeded to ask me if my car was even at Midtown Kia because she doesn’t see my information saved anywhere. She transferred me to service department and I talked to someone by the name of George I believe, he said I really needed to be talking to Bobby but of course Bobby was too busy and I would hear from him shortly after 4pm today. I immediately asked to speak to a supervisor as no one could give me a status update on my vehicle that has now been there for a week and a half. George informed me he was standing right next to a director and put me on hold. I was then told the director was with a customer and would call me right back after. It’s been several hours, and almost 5pm on Friday. I’m positive I won’t be hearing from Bobby or a “Director”. I will be encouraging everyone I know to do business elsewhere. Still trying to get someone to locate my vehicle. More

Great Job. . The Best By far in Tulsa! I would never go to the Broken Arrow Kia.. They are horrible. MIdTown is amazing! . The Best By far in Tulsa! I would never go to the Broken Arrow Kia.. They are horrible. MIdTown is amazing! More

Great customer service. I experienced a very welcoming team who went above and beyond to service my vehicle and communicate with me. I experienced a very welcoming team who went above and beyond to service my vehicle and communicate with me. More

Friendly patient service that made the visit a pleasure. My service contact took my budget and the necessity of each recommended repair into consideration. My service contact took my budget and the necessity of each recommended repair into consideration. More

Quick, efficient, helpful. Employees and good service, very flexible as well as far as payment goes Employees and good service, very flexible as well as far as payment goes More

I’ve owned 3 Kia’s and needed help getting into my car. The service dept was zero help. Very frustrated with how I was treated that day. The lack of concern was obvious. I’ve never had any complaints i The service dept was zero help. Very frustrated with how I was treated that day. The lack of concern was obvious. I’ve never had any complaints in the past More

Took a long time to get an appointment but the service was fast and didn’t cost as much as I thought it would! Service rep was great! was fast and didn’t cost as much as I thought it would! Service rep was great! More

My car had poop or very very suspicious food rubbed on different areas of the inside of vehicle. they forgot to put coolant in my new engine!!! They put scratches all over my leather seats and tinted wind different areas of the inside of vehicle. they forgot to put coolant in my new engine!!! They put scratches all over my leather seats and tinted windows. Yes, they did have my car for about 3 months but it was a disaster when I got it back. I highly highly do not recommend them. They were also very disorganized and my vehicle tech was never available so I could ask questions about the repairs they did. More

Team did a great job with me as well as other patrons while I waited. James in the service appt was awesome! while I waited. James in the service appt was awesome! More