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Midtown Kia - Service Center

Tulsa, OK

4.3
2,124 Reviews

2,124 Reviews of Midtown Kia - Service Center

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July 12, 2023

Good service and very friendly car of my vehicle. Kept the works as clean as possible. More

by maskkitty70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sercive center
Jul 12, 2023 -

Midtown Kia responded

Thanks for sharing about your experience with Midtown Kia. We appreciate your business and hope to see you again soon!

July 11, 2023

They are truly have great customer service everyone is so nice and accommodating James in service was fantastic and Michael in finance is awesome glad I purchased my car from midtown kia More

by michelle.carmody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James in service, Michael Aponte, Bo Chase
Jul 12, 2023 -

Midtown Kia responded

Michelle, Thank you for your very kind review. James, Michael, and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Midtown Kia.

July 11, 2023

I really appreciated the way the service listened, looked at my car's history and my near time goals. He handled it professionally and gave reassurance on my upcoming trip. More

by berryrex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Bush, Ryan Weldon
Jul 12, 2023 -

Midtown Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 09, 2023

No communication. Never got to talk to anyone other than their answering service. Left, I don't know how many message for someone to contact me and let me know about m More

by karnacope1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Aponte, Bryan Newpher, Eli Holloway
Jul 13, 2023 -

Midtown Kia responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

July 08, 2023

I had such a great experience at Midtown KIA; the staff was knowledgeable and friendly and kept me updated on everything that was going on. More

by leakefuture
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Jul 10, 2023 -

Midtown Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 08, 2023

Took my car in TWO separate times. The second time they had it for 11 days and still couldn’t located or fix the problem and sent me home with a broken brand new vehicle. Also, don’t e More

by Crizo270
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Mabe
Jul 13, 2023 -

Midtown Kia responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visits and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

July 08, 2023

James was really nice. 🙂 I got there earlier than my appointment time and they were more than happy to start my oil change on my car More

by darlamukes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Jul 10, 2023 -

Midtown Kia responded

It's great to hear that we were able to help you out, Darla. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Midtown Kia!

July 08, 2023

When you make appointment to get you vehicle service then they don’t do all the service and do half of it. Then ask you to bring your vehicle back another day to finish it. That’s not good service!!! I broug More

by debell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jasmine Gutierez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Aponte, Bryan Newpher, Eli Holloway
Jul 13, 2023 -

Midtown Kia responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

July 07, 2023

Jordan was great. He was helpful and thorough and informative. We will do more business with him. More

by joshlamberton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Newpher, Jordan Bush
Jul 10, 2023 -

Midtown Kia responded

Thank you, Josh! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Midtown Kia.

July 07, 2023

Kept me updated on progress of service. Very polite. Checked for any recalls. Comfortable waiting area. More

by GRANNYWINN48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James in maintenence
Jul 10, 2023 -

Midtown Kia responded

Thank you for choosing Midtown Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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