Midtown Kia - Service Center

Friendly customer service and quick fix time. Scheduling was a little weird, but thankfully the actual service was good Scheduling was a little weird, but thankfully the actual service was good More

I was am extremely frustrated with the service I received at Midtown Kia. I went in for an oil change and tire rotation. I was charged $99 for synthetic oil and service. This was an add on I did not get cons at Midtown Kia. I went in for an oil change and tire rotation. I was charged $99 for synthetic oil and service. This was an add on I did not get consulted on before the service was performed. My tires were not rotated. I had recently damaged a tire and the same tire was in the same place. On the checklist of needed service/repairs my brakes were a "yellow" indicating may need service in the future. My husband felt grinding the same week and checked to see if grime or the missing valve stem cover was causing the sound. He removed the front right tire and found a completely ground down brake pad. He was livid. More

Superb customer service, friendly professional and efficient staff that went above and beyond d to accommodate my needs. efficient staff that went above and beyond d to accommodate my needs. More

Dishonest! And did not fix promised things (2) Also given quote just over 1300.00 to fix something NOT broken or even needed! And did not fix promised things (2) Also given quote just over 1300.00 to fix something NOT broken or even needed! More

The service department has a very friendly staff. I was greeted immediately upon arrival at my car. The only thing that could be better is if you schedule an appointment, why it takes nearly an hour I was greeted immediately upon arrival at my car. The only thing that could be better is if you schedule an appointment, why it takes nearly an hour for an oil change? Although they did wash my car and do the included checks on it so maybe that played into it... More

Second appointment was much better than my first. This repair was completed well and within the allotted time. This repair was completed well and within the allotted time. More

Great car buying experience, everything after has been terrible, would prefer to pay for my own service if I’m paying for a warranty the. The service department tells me they can’t schedule for 2-3 weeks, terrible, would prefer to pay for my own service if I’m paying for a warranty the. The service department tells me they can’t schedule for 2-3 weeks, THEN THEY DONT FOLLOW UP WITH THE CALL OR EMAIL LIKE THEY SAID THEY WOULD DO TWICE, (believe the service managers name was maybe Brandon, definitely dealt with a woman named Britney (I can check my notes) that said she scheduled my appt and never did More

Went in (without an appointment) to resolve a minor issue from service done last month and the experience was great. Great service, all resolved in a brief time, and vehicle was thoroughly cleaned in and ou from service done last month and the experience was great. Great service, all resolved in a brief time, and vehicle was thoroughly cleaned in and out. More

Really good customer service. The service department is good too. They went beyond my expectations The service department is good too. They went beyond my expectations More

my Sorento was serviced in a timely manner and was pleased with the friendly staff. pleased with the friendly staff. More