Midtown Kia - Service Center

My view of this dealership has dropped considerably. They’re customer service has decreased in the last 6 months. They’re customer service has decreased in the last 6 months. More

You can never get them to call you back most of the time. I have been waiting for a part for more than a month now. No call back. No updates even after I called to ask them to return my call. I have been waiting for a part for more than a month now. No call back. No updates even after I called to ask them to return my call. More

Excellent service from start to finish. I was greeted by my service advisor, Emily. We discussed what I needed done. She showed me to waiting area and told me approximately how much time it I was greeted by my service advisor, Emily. We discussed what I needed done. She showed me to waiting area and told me approximately how much time it would take. The service was completed under the time, which is always a pleasant surprise. The inspection showed no problems. It was a good day!! More

I came in for tire issue. Nothing found but they said to return if issue returned. They washed my car while I waited. Very pleasant young lady helped me. Nothing found but they said to return if issue returned. They washed my car while I waited. Very pleasant young lady helped me. More

Very friendly service which I appreciate. my car came out nice and vacuumed this time, I’ve asked for it before and it wasn’t done but this time it was without me asking. my car came out nice and vacuumed this time, I’ve asked for it before and it wasn’t done but this time it was without me asking. More

No communication between employees or with customer. Car sat all day, not worked on. Had to return and again took all day with lack of communication Car sat all day, not worked on. Had to return and again took all day with lack of communication More

Great service again! Jeremy and the service department had my tire replaced in a day with transportation provided to and from work so I didn’t miss a step in my day. Jeremy and the service department had my tire replaced in a day with transportation provided to and from work so I didn’t miss a step in my day. More

The service advisor is a real charmer! He helped me very well and the lobby was very clean and organized He helped me very well and the lobby was very clean and organized More

They are improving from the old owners. Change is good. Hope the new owners can make this dealership great Change is good. Hope the new owners can make this dealership great More

Staff was friendly and helpful. We are very pleased with this dealership and the services provided. We are very pleased with this dealership and the services provided. More