Midtown Kia - Service Center

The communication was sub par. My car was taken in for service and when I reached out multiple times to confirm order of my tire and estimate of when service would be completed, I My car was taken in for service and when I reached out multiple times to confirm order of my tire and estimate of when service would be completed, I received no call back. The contact that I did talk to was very short and unapologetic that my calls were not being returned. When I said thank you, she just hung up. My vehicle is my only mode of transportation and all I wanted was to be communicated with so I could know how long I would be without a vehicle. More

Sorry Over priced 50 dollars more than the Oil change and tire rotation than the other dealer in the area Customer service very unfriendly Said I needed new brakes I got 2 more opinions both said I DI and tire rotation than the other dealer in the area Customer service very unfriendly Said I needed new brakes I got 2 more opinions both said I DIDN’T need them This location is a ripe off Someone needs to investigate Service department has never been friendly or perfessional More

Customer service was very polite and helpful. They kept me up to date on repairs, price and timeline. They kept me up to date on repairs, price and timeline. More

Very professional very quick very fast to get the car out 10 out of 10 in service 10 out of 10 in service More

Great service and very nice dealership environment to make your wait comfortable. The staff is always friendly and helpful. make your wait comfortable. The staff is always friendly and helpful. More

Warranty/Recall work on Trailer Hitch finally performed after my third visit to the dealership. Letter I had received several months ago, with pictures of hitch, showed that I did not have the hitch that after my third visit to the dealership. Letter I had received several months ago, with pictures of hitch, showed that I did not have the hitch that needed to be replaced. But no one at the dealership knew much about the problem the first time I went by there. Not sure what they needed to do on my final visit. More

I will never take my vehicle back to this place. Cannot get anyone to return a phone call and kept my car for two months on a job that should have taken no more than two weeks. They outsourced my ca Cannot get anyone to return a phone call and kept my car for two months on a job that should have taken no more than two weeks. They outsourced my car to a muffler shop without my insurances or my permission. Then they drive it to tne bay with a tire so flat that it damaged my rim and they didn’t even notice.? They went to Robertsons tire to get me a cheap tire that cost me an extra 200 bucks. I should have read tne google reviews before I took my car here. Lesson learned. These people are shady AF. More

Jacob was extremely pleasant and helpful. Excellent employees all. An unpleasant experience became much more tolerable with the kind help from Jacob. Excellent employees all. An unpleasant experience became much more tolerable with the kind help from Jacob. More

They took great care of me! They estimated a 2 or 3 hour wait! They had me out of there in an hour! Which was very appreciated!! They estimated a 2 or 3 hour wait! They had me out of there in an hour! Which was very appreciated!! More

Had a good experience with the dealership when my car was under warranty & a few years after, but the last few years have been less quality of service. under warranty & a few years after, but the last few years have been less quality of service. More