Midtown Kia - Service Center

Excellent service. Actually cared whether customer "comprehended" diagnosis assessed of car, and further explained logic behind symptoms instead of preying upon custome Actually cared whether customer "comprehended" diagnosis assessed of car, and further explained logic behind symptoms instead of preying upon customer's ignorance such is how Ferguson KIA treated customers; where honestly is highly questionable vs. conjuring up unrelated fees. Whereas, MIDTOWN KIA years their customers like fellow human beings not slot machines. May God bless your business and service department. Happy Labor Day! More

Got in next day for service they called for up dates what was wrong.was able to pick up same day was wrong.was able to pick up same day More

The check Engine light came back on about three days after I got it back. after I got it back. More

Had my car dropped off by a tow truck when the gear shift completely snapped and left it un-drivable. I didn’t hear from the service department at all, I consistently had to call them for updates and was tol completely snapped and left it un-drivable. I didn’t hear from the service department at all, I consistently had to call them for updates and was told my car would not be seen for at least a week. After calling constantly for updates for todays and days, finally heard that our service member was out due to Covid. Understandable, but zero communication occurred and this was going on 3 weeks without my vehicle. There was zero effort made to give me options for another car to drive or even to give an update. Ultimately a part was ordered and it was fixed, but again, I had to call to find out it was ready! They didn’t even do that. When I walked in to pick it up, not a single person said hello or greeted me to tell me where to go, there were 5 people standing around just staring and clearly not working. This department has the most atrocious customer service I’ve ever dealt with at a dealership, or maybe anywhere. I will never be bringing my car back here, nor will I purchase a car from this dealership simply to avoid it altogether. More

The service people were always helpful and friendly. I appreciate Larry Barbee for a job well done. I appreciate Larry Barbee for a job well done. More

Justin was amazing , service good. Highly recommend. I felt valued, and like I was more than just any old customer . Highly recommend. I felt valued, and like I was more than just any old customer . More

Great service. Timely completion of the work. Professional and friendly staff!! Recommend these guys for sales avid service. Timely completion of the work. Professional and friendly staff!! Recommend these guys for sales avid service. More

Great service, we arrived at our appointment time and they where right out to greet us. They offered us a ride home while they worked on the car, later on they called to say our car was done ahead of tim they where right out to greet us. They offered us a ride home while they worked on the car, later on they called to say our car was done ahead of time and sent a car to pick us up and take us back to the dealership. After doing a little paperwork we where done and on our way. Everyone was professional and friendly. It was a pleasant experience doing business with them. More

Amazing service, very friendly, polite and helpful. Had an amazing experience. Would highly recommend and very impressed Had an amazing experience. Would highly recommend and very impressed More

Even though I didn’t have an appointment. They got me in and out quickly! They got me in and out quickly! More