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Midtown Kia - Service Center

Tulsa, OK

4.1
1,913 Reviews

1,913 Reviews of Midtown Kia - Service Center

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August 26, 2022

Service personnel were professional as well as friendly and fast. I had a very pleasant experience. More

by stacee.martin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Barbee-service
Aug 29, 2022 -

Midtown Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Our Team at Midtown Kia

August 25, 2022

I've been buying cars and using this dealership for car service for over 20 years. They have always done a great job. More

by mrsartin75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know names. But everybody I've dealt with is always been great
Aug 25, 2022 -

Midtown Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Our Team at Midtown Kia

August 23, 2022

Took over 4 months to get my car fixed. Didn’t over a loaner. Unknowledgeable staff More

by cpg73801
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Mier, Marlo Fearing, Michael Aponte, Chris Gibson, Bryan Newpher, Daniel Shell, Capp Crowder, Yansi Yemmot, Krissy Schultz, Kam Onyirioha
Aug 27, 2022 -

Midtown Kia responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Chris cgibson@midtownkia.com

August 19, 2022

Overall doing an excellent job on the warranty work that needed to be completed. Disappointed that I could not be reimbursed immediately for the towing and rental car I had to get until my car was repaired. More

by donlholt1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Capp Crowder
Aug 21, 2022 -

Midtown Kia responded

Our goal is to make sure everyone who walks through the door leaves happy, so it's disappointing to hear that you weren't fully satisfied. Please don't hesitate to reach out to us directly to discuss your concerns, we're always happy to help. Thank you for choosing Midtown Kia! Our Team at Midtown Kia

August 18, 2022

Poor communication. Long delays. Wouldn't return phone calls. I don't care if you're short-staffed - you can return a call. More

by Muttleywife
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
didn't know any names
Aug 24, 2022 -

Midtown Kia responded

Thank you for your review. I'm sorry about the lack of communication and would like to address these issues with our team. If it's possible to discuss your visit in more detail, please send me a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Chris cgibson@midtownkia.com

August 18, 2022

Excellent service,very clean waiting area and bathrooms. I think it is awesome they offer coffee and water for free. More

by trcvec1989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mabe, Justin
Aug 21, 2022 -

Midtown Kia responded

We appreciate your business and our team looks forward to serving you again soon! Our Team at Midtown Kia

August 17, 2022

We where in and out in no time, and the service. Was great. Awesome waiting room More

by luzchilcoat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Shell
Aug 18, 2022 -

Midtown Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Midtown Kia. Our Team at Midtown Kia

August 16, 2022

Service people always friendly and helpful. They always explain what was done and they answer any questions I might have. More

by bevdorius
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept.
Aug 16, 2022 -

Midtown Kia responded

Thank you for your business. We appreciate you taking the time to leave us a five-star review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Our Team at Midtown Kia

August 13, 2022

Happy they could take me as a walk-in. One of the service reps was a little unaware of current recalls which concerned me about the sufficient care I'd receive. I thought high $/level serv More

by m.fanning
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Aug 15, 2022 -

Midtown Kia responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Our Team at Midtown Kia

August 13, 2022

Everyone was very nice and my car was ready very quickly. Communication was good as well. More

by kait20331
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared
Aug 15, 2022 -

Midtown Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Midtown Kia. Please don't hesitate to reach out if you need anything else. Our Team at Midtown Kia

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