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Midtown Kia - Service Center

Tulsa, OK

4.2
1,982 Reviews

1,982 Reviews of Midtown Kia - Service Center

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October 19, 2022

Great service, amazing crew. They kept me informed on my vehicle and my car was clean. More

by ronburgundy0497
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarod Emily Evan Ronnie Jakob
Oct 19, 2022 -

Midtown Kia responded

Thank you for the kind words for our service department, Ron! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Our Team at Midtown Kia

October 13, 2022

Excellent service from start to finish. I was greeted by my service advisor, Emily. We discussed what I needed done. She showed me to waiting area and told me approximately how much time it More

by kayvkee
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service advisor
Oct 16, 2022 -

Midtown Kia responded

Thank you for the kind words for Emily and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Our Team at Midtown Kia

October 13, 2022

I came in for tire issue. Nothing found but they said to return if issue returned. They washed my car while I waited. Very pleasant young lady helped me. More

by POST_TEXAS46
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mandy
Oct 13, 2022 -

Midtown Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Our Team at Midtown Kia

October 12, 2022

Very friendly service which I appreciate. my car came out nice and vacuumed this time, I’ve asked for it before and it wasn’t done but this time it was without me asking. More

by RONDAVARNELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 12, 2022 -

Midtown Kia responded

Thank you for sharing your thoughts about your experience with Midtown Kia. We appreciate your business and hope to see you again soon! Our Team at Midtown Kia

October 11, 2022

No communication between employees or with customer. Car sat all day, not worked on. Had to return and again took all day with lack of communication More

by K5love
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service dept
Oct 15, 2022 -

Midtown Kia responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Chris cgibson@midtownkia.com

October 09, 2022

Great service again! Jeremy and the service department had my tire replaced in a day with transportation provided to and from work so I didn’t miss a step in my day. More

by amybeck14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy/Service department
Oct 10, 2022 -

Midtown Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Amy, and it's great to hear about your excellent experience here at Midtown Kia. Our Team at Midtown Kia

October 08, 2022

The service advisor is a real charmer! He helped me very well and the lobby was very clean and organized More

by Hugh Janus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Advisor
Oct 08, 2022 -

Midtown Kia responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Midtown Kia, we look forward to having you as a valued customer for many years to come! Our Team at Midtown Kia

October 07, 2022

Staff was friendly and helpful. We are very pleased with this dealership and the services provided. More

by nanwindstorm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Oct 08, 2022 -

Midtown Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Our Team at Midtown Kia

October 07, 2022

They are improving from the old owners. Change is good. Hope the new owners can make this dealership great More

by vharrisone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 08, 2022 -

Midtown Kia responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Midtown Kia, we look forward to having you as one of our valued customers for many more years to come! Our Team at Midtown Kia

October 04, 2022

In my experience they are not reliable, they make you wait long and they make you stop by the dealership for nothing since they didn't plan adequately with the appointments so they make you waste your ti More

by egladias
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I forgot their names
Oct 08, 2022 -

Midtown Kia responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Chris cgibson@midtownkia.com

Oct 12, 2022 -

egladias responded

Hi Chris, Well it has been a bad experience since we financed our Telluride, everything was going well when we were with sales woking on getting the car but as soon as we signed the papers it wasn't a good experience, even my sister and brother in law who also have a Telluride have experience really bad service. They currently their Telluride in the shop for over two months waiting on a part to be replaced, they have 3 small children and the dealer provided them with a loaner car that was way smaller than the Telluride and was also malfunctioning, at this time it seems the dealer received the part needed to fix the car and no one reached out to them they had to go to the dealer to to get that information my sister's name is Sandra Perez & Claudio Perez. Thank you

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