Midway Ford

I feel I got a good deal. However, I felt I had to work hard and stand my ground to get it. Partly because my sales person was new and didn’t really have experience to know. However, I felt I had to work hard and stand my ground to get it. Partly because my sales person was new and didn’t really have experience to know. Had to return to the dealer 3 times before I was able to take the vehicle. I had to travel close to an hour each trip. Apparently I had to have insurance coverage on the new vehicle prior to leaving with it. It would have saved me a trip if that had been explained to me prior to picking up my vehicle. Again, just inexperience of my sales person. Then I met with their person who deals with this insurance transfer. He tried to push insurance coverages on me. I was there to purchase a vehicle, not shop for insurance coverage. I must admit the finance department was helpful. Even though I chose financing elsewhere. Upon signing all the papers, I was transferring items from my trade in to the new vehicle I noticed a tear in the passenger seat. I made a request, I kind of knew was going to be rejected. However, after speaking with the sales manager Renato Wong, I wondered how someone can be so rude to the customers. I was told by him “ that I was probably not happy with anything and I was probably going to give a bad review so if I’m not happy with the deal and sales person they will be happy to take the vehicle back and that we were losing money on this deal anyway”. All with a very condescending and annoyed tone. I exclaimed that I was very happy with the deal and sales person, however, I was not happy with him and his attitude. He definitely needs to go through some customer service training. My hope in all this is to expose my dissatisfaction with the Renato Wong. Very unprofessional. Otherwise, I was very satisfied with the deal, the sales person Jesus, and the finance department. More

Excelente atencion muy profesionales en la explicacion de los detalles de el servicio de mi vehiculo los recomendaria 100% los detalles de el servicio de mi vehiculo los recomendaria 100% More

100 TIMES BETTER THAN AUTO NATION. JERAMEL IS THS BEST SALESMAN ON THE PLANET.GREAT GUY TO DEAL WITH. JERAMEL IS THS BEST SALESMAN ON THE PLANET.GREAT GUY TO DEAL WITH. More

Grate customer service in both parts and sales Luis my service Advisor has always been there for me as well as general manager Osvaldo and salesman Mario when I need them the most keep up the good job. service Advisor has always been there for me as well as general manager Osvaldo and salesman Mario when I need them the most keep up the good job. More

Excelencia. en trato y servicios abordaje su tiempo trato al cliente limpieza es grande y eso ayuda a la reparación de muchos Carlos más. Saludos en trato y servicios abordaje su tiempo trato al cliente limpieza es grande y eso ayuda a la reparación de muchos Carlos más. Saludos More

Me siento bien satifecha con la atención que han brindado en especial el senor LeonardoSantos y Maira Morales. Y con la eficacia del servicio al cliente. en especial el senor LeonardoSantos y Maira Morales. Y con la eficacia del servicio al cliente. More

Una atencion excelente, y satifecha por el trabajo de mantenimento al carro, en especial a l mantenimento al carro, en especial a l More

Amazing Customer Service From Cristian on getting my car properly fixed in time for the deadline. properly fixed in time for the deadline. More

Excelente atención . . y mi asesor Leonardo santos fue excelente en todo el proceso de mi auto .. . y mi asesor Leonardo santos fue excelente en todo el proceso de mi auto .. More

Luis is a great service adviser. He knows his job well and kept me informed of the entire process He knows his job well and kept me informed of the entire process More