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Midway Nissan

Phoenix, AZ

Overview
Reviews
Vehicles
4.4
1,068 Reviews
Midway Nissan treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence. At Midway Nissan we strive to do the Right Thing, the Right Way, All the Time!
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2209 W Bell Rd

Phoenix, AZ

85023

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Showing 1,068 reviews

May 29, 2026

After coming back to nissan from being away for 3 years the new service advisor it was very nice to work with very pleasant and knowledgeable More

by PRUDEN_PAUL
Recommend Dealer
Yes
Employees Worked With
No idea ?????
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Jun 02, 2026 -

Midway Nissan responded

We are absolutely thrilled to hear about your positive experience returning to our service department after being away for three years. It's wonderful to know that our service advisor made such a great impression with their pleasant demeanor and knowledgeable approach to helping you. Your feedback means a great deal to us, and we're grateful for customers like you who take the time to share their experiences. We look forward to continuing to provide you with the excellent service you deserve at Midway Nissan.

May 29, 2026

That is a loaded question Not happy that I had to buy brand new tires and the car was not even a year old. I did not buy from you because your tires are cheap. More

by 14wolvesgks
Recommend Dealer
Yes
Employees Worked With
Victor Bustos
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Jun 02, 2026 -

Midway Nissan responded

Thank you for your review and for sharing your experience with us. We understand your concern about needing to replace tires on a vehicle that wasn't even a year old, and we appreciate you taking the time to provide this feedback. We value all customer input as it helps us better understand how we can serve our community. Your perspective regarding tire quality is important to us, and we're grateful that you chose to share your thoughts about your automotive experience.

May 28, 2026

Very accommodating, professional, and thorough. They do what they say they will do and they do it well, plus they often provide discounts for certain services. Very pleased with their service. More

by luv2watchtv.ss
Recommend Dealer
Yes
Employees Worked With
Chris
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Jun 01, 2026 -

Midway Nissan responded

We are absolutely thrilled to hear about your positive experience with our team. Your recognition of our accommodating, professional, and thorough approach truly means the world to us, and we're honored that you've experienced the level of service we strive to provide every day. It's wonderful to know that we've consistently delivered on our promises and that you've found value in our service offerings. Your trust and satisfaction are what drive us to maintain our high standards, and we genuinely appreciate you taking the time to share your experience with others.

May 28, 2026

Every service appointment the past year has been unbelievably frustrating & disappointing. I do not believe they are doing everything they claim to & most recently after a routine tire rotation, my More

by CLAUDIALOIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Hammontree, Tim Roberts, Ahmed
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Jun 04, 2026 -

Midway Nissan responded

We are disappointed to hear about your recent experience and the concerns shared regarding your ongoing service visits and the vehicle condition following your tire rotation. We understand the importance of consistent, high-quality service and ensuring vehicles are returned in proper driving condition. We would like you to contact us so we can get a better understanding of your concerns. Please contact George Krotonsky, our Service Manager, at 623-792-2703.

May 27, 2026

I had a very serious issue with my shifter assembly, and James put it as a priority for me and got it handled and even checked up with me to make sure the service was done correctly, very good customer serv More

by drumfred2
Recommend Dealer
Yes
Employees Worked With
James
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May 27, 2026 -

drumfred2 responded

Midway service is awesome. That’s why I’ve been using it for over 20 years.

May 27, 2026

I have been using our service center here at Midway for over 20 years, the service is always good. I was using Tim Roberts for many years but now that he retired. I'm giving everybody else an opportunity t More

by drumfred2
Recommend Dealer
Yes
Employees Worked With
James
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May 29, 2026 -

Midway Nissan responded

Thank you immensely for your loyalty and for sharing your wonderful experience with us over the past 20 years. Your continued trust in our service center means the world to us, and we truly appreciate customers like you who have been part of the Midway Nissan family for so long. We understand that building a relationship with a service advisor like Tim Roberts creates a sense of comfort and familiarity, and we're committed to ensuring that our entire team provides you with the same exceptional service you've come to expect. We're confident that our dedicated team will continue to earn your trust and deliver the quality service that has kept you coming back for two decades.

May 24, 2026

I always have a great experience. Steve is always welcoming and I appreciate his help when it comes to the service of my vehicle. More

by EJOSHEVAMA
Recommend Dealer
Yes
Employees Worked With
Steve B.
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May 28, 2026 -

Midway Nissan responded

We are delighted to hear about your consistently positive experiences with us. It's wonderful to know that you always have a great time when you visit, and we truly appreciate your loyalty as a customer. Steve will be thrilled to hear your kind words about his welcoming approach and helpful service. We take great pride in having team members who genuinely care about providing exceptional vehicle service, and your feedback reinforces the authentic, professional experience we strive to deliver every time you visit Midway Nissan.

May 24, 2026

Steve is very professional, polite and helpful. he always make sure that hat what are needed for the maintenance is done in an excellent manner More

by franciseden1958
Recommend Dealer
Yes
Employees Worked With
Stevenn boudoir
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May 28, 2026 -

Midway Nissan responded

Thank you for taking the time to share your positive experience with us. We're delighted to hear that Steve provided you with professional, polite, and helpful service during your visit to Midway Nissan. It's wonderful to know that Steve ensured your maintenance needs were handled with excellence. Your feedback reinforces our commitment to delivering quality service and helps us recognize team members who consistently go above and beyond for our customers.

May 23, 2026

Victor Bustos is my service technician, and is always prompt and courteous and thorough. I also love the popcorn and the coffee machine in your waiting area. More

by SteveL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Bustos III
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May 28, 2026 -

Midway Nissan responded

We are delighted to hear about your positive experience with Victor and our service team. It's wonderful to know that you consistently receive prompt, courteous, and thorough service that meets your expectations. We're also thrilled that you enjoy the amenities in our waiting area - the popcorn and coffee machine are there to make your visit more comfortable. Thank you for taking the time to share your feedback about both the exceptional service and the thoughtful touches that enhance your experience at Midway Nissan.

May 23, 2026

Finance guy tried to hide a $3500 warranty in the loan without even covering it. Then proceeded to increase the rate and became upset when it was declined. Awful experience in the office. Brought it to th More

by SL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nisha
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May 29, 2026 -

Midway Nissan responded

We are disappointed to hear about your recent experience and the feedback shared regarding your financing process and follow-up communication. We strive to provide clear, transparent information and ensure all terms and products are fully understood and agreed upon before completion. We value all feedback as it helps us review internal processes and improve consistency across our finance and customer service teams. Please contact George Krotonsky, our Service Manager, at 623-792-2703.

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