Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Midway Nissan

Phoenix, AZ

Overview
Reviews
Vehicles
4.4
1,095 Reviews
Midway Nissan treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence. At Midway Nissan we strive to do the Right Thing, the Right Way, All the Time!
Contact Dealership
View Awards

2209 W Bell Rd

Phoenix, AZ

85023

Directions

By Type

Showing 1,095 reviews

May 28, 2026

Every service appointment the past year has been unbelievably frustrating & disappointing. I do not believe they are doing everything they claim to & most recently after a routine tire rotation, my More

by CLAUDIALOIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Hammontree, Tim Roberts, Ahmed
Report | Print
Jun 04, 2026 -

Midway Nissan responded

We are disappointed to hear about your recent experience and the concerns shared regarding your ongoing service visits and the vehicle condition following your tire rotation. We understand the importance of consistent, high-quality service and ensuring vehicles are returned in proper driving condition. We would like you to contact us so we can get a better understanding of your concerns. Please contact George Krotonsky, our Service Manager, at 623-792-2703.

May 27, 2026

I had a very serious issue with my shifter assembly, and James put it as a priority for me and got it handled and even checked up with me to make sure the service was done correctly, very good customer serv More

by drumfred2
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
May 27, 2026 -

drumfred2 responded

Midway service is awesome. That’s why I’ve been using it for over 20 years.

May 27, 2026

I have been using our service center here at Midway for over 20 years, the service is always good. I was using Tim Roberts for many years but now that he retired. I'm giving everybody else an opportunity t More

by drumfred2
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
May 29, 2026 -

Midway Nissan responded

Thank you immensely for your loyalty and for sharing your wonderful experience with us over the past 20 years. Your continued trust in our service center means the world to us, and we truly appreciate customers like you who have been part of the Midway Nissan family for so long. We understand that building a relationship with a service advisor like Tim Roberts creates a sense of comfort and familiarity, and we're committed to ensuring that our entire team provides you with the same exceptional service you've come to expect. We're confident that our dedicated team will continue to earn your trust and deliver the quality service that has kept you coming back for two decades.

May 24, 2026

I always have a great experience. Steve is always welcoming and I appreciate his help when it comes to the service of my vehicle. More

by EJOSHEVAMA
Recommend Dealer
Yes
Employees Worked With
Steve B.
Report | Print
May 28, 2026 -

Midway Nissan responded

We are delighted to hear about your consistently positive experiences with us. It's wonderful to know that you always have a great time when you visit, and we truly appreciate your loyalty as a customer. Steve will be thrilled to hear your kind words about his welcoming approach and helpful service. We take great pride in having team members who genuinely care about providing exceptional vehicle service, and your feedback reinforces the authentic, professional experience we strive to deliver every time you visit Midway Nissan.

May 24, 2026

Steve is very professional, polite and helpful. he always make sure that hat what are needed for the maintenance is done in an excellent manner More

by franciseden1958
Recommend Dealer
Yes
Employees Worked With
Stevenn boudoir
Report | Print
May 28, 2026 -

Midway Nissan responded

Thank you for taking the time to share your positive experience with us. We're delighted to hear that Steve provided you with professional, polite, and helpful service during your visit to Midway Nissan. It's wonderful to know that Steve ensured your maintenance needs were handled with excellence. Your feedback reinforces our commitment to delivering quality service and helps us recognize team members who consistently go above and beyond for our customers.

May 23, 2026

Victor Bustos is my service technician, and is always prompt and courteous and thorough. I also love the popcorn and the coffee machine in your waiting area. More

by SteveL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Bustos III
Report | Print
May 28, 2026 -

Midway Nissan responded

We are delighted to hear about your positive experience with Victor and our service team. It's wonderful to know that you consistently receive prompt, courteous, and thorough service that meets your expectations. We're also thrilled that you enjoy the amenities in our waiting area - the popcorn and coffee machine are there to make your visit more comfortable. Thank you for taking the time to share your feedback about both the exceptional service and the thoughtful touches that enhance your experience at Midway Nissan.

May 23, 2026

Finance guy tried to hide a $3500 warranty in the loan without even covering it. Then proceeded to increase the rate and became upset when it was declined. Awful experience in the office. Brought it to th More

by SL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nisha
Report | Print
May 29, 2026 -

Midway Nissan responded

We are disappointed to hear about your recent experience and the feedback shared regarding your financing process and follow-up communication. We strive to provide clear, transparent information and ensure all terms and products are fully understood and agreed upon before completion. We value all feedback as it helps us review internal processes and improve consistency across our finance and customer service teams. Please contact George Krotonsky, our Service Manager, at 623-792-2703.

May 21, 2026

Great customer service. He delivered & within a reasonable amount of time the first time I have ever been out within an hour. More

by kimescob
Recommend Dealer
Yes
Employees Worked With
Steve
Report | Print
May 26, 2026 -

Midway Nissan responded

We are delighted to hear about your positive experience with our customer service team. It's wonderful to know that we were able to deliver efficient service and get you taken care of within an hour on your first visit. Thank you for taking the time to share your feedback with us. We truly appreciate customers like you and are committed to maintaining the high standards of service that made your experience at Midway Nissan exceptional.

May 21, 2026

Good No No no no no no no No no no no no no no More

by CAMILLABRAWLEY
Recommend Dealer
Yes
Employees Worked With
James and someone else
Report | Print
May 26, 2026 -

Midway Nissan responded

We greatly appreciate your positive feedback and are thrilled to hear you had a good experience with us. Your satisfaction is incredibly important to our team at Midway Nissan. Thank you for taking the time to share your thoughts with us. We look forward to continuing to serve you with the same level of quality and care in the future.

May 21, 2026

My rep was amazing! Very knowledgeable and attentive. Very kind and polite I definitely would recommend and will be back! More

by CLIFTONREIGNS555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I this his name was Emmett or Everett he was great
Report | Print
May 26, 2026 -

Midway Nissan responded

We greatly appreciate your wonderful feedback about your experience with us! It's truly rewarding to hear that your representative provided you with such exceptional service through their knowledge, attentiveness, and professionalism. Your kind words mean so much to our team at Midway Nissan, and we're delighted that you had such a positive experience that you would recommend us to others. We look forward to welcoming you back and continuing to provide you with the same high level of service that exceeded your expectations.

1
...
4
5
6
...
110