Midway Nissan

Best 1st Buying Experience Being a college student with no credit history and very little income I found it extremely hard to buy my first car anywhere - expect at Midway Nissan Being a college student with no credit history and very little income I found it extremely hard to buy my first car anywhere - expect at Midway Nissan. Luckily, James was there to see me through the entire process and help me out a great deal. When its time to buy my second car, James is the guy I'm going to see. More

Best in the West!!!! Salesman, James Coburn was excellent. The process was long however, his customer service was great! James actually listen to me in what I was looking Salesman, James Coburn was excellent. The process was long however, his customer service was great! James actually listen to me in what I was looking for. I appreciate James and still loving the decision I made. I have told everybody about this dealership and when they are ready they are coming. Way to go Nissan I understand why you are #1. More

Childish, unprofessional, epitome of the bad used car dealer MIDWAY Nissan, Phoenix experience, May 11, 2014 From Carrie Aronson, Flagstaff Arizona: • I called this dealership to inquire about used Nissan Fr MIDWAY Nissan, Phoenix experience, May 11, 2014 From Carrie Aronson, Flagstaff Arizona: • I called this dealership to inquire about used Nissan Frontier 4x4. I was told they had a number in stock and to come in and see them. Used vehicles were in the range of $14,000 to $17,000. I was encouraged to consider a new vehicle as they had new 4x4 vehicles starting at 20,000 with rebates. I was very explicit that I wanted a 4x4. • I called back before the weekend, then I drove 2 and a half hours to Phoenix to check on promised used availability. I was told they were having a ‘tent sale’ and that all the used inventory would be at the tent sale. There were 4-5 vehicles available. The person I spoke with on the phone didn’t have any details about mileage, price, color etc. • On the Saturday I was in Phoenix I called Midway Nissan again to ask about inventory before I drove to the tent sale (the freeway was closed and I had to drive a lot of extra distance, for over an extra hour, to get to the tent sale). They said again all the used vehicles were at the tent sale and that there were still some used 4x4’s available. • I drove to the tent sale. There were no Nissan Frontiers but there was a Tacoma available. I asked if it was a 4x4. Answer - yes. I test drove it. No price was evident. While I was waiting for the price, the salesperson Eric came over with another guy who said the vehicle I just test drove was not a 4x4. They told me they had 4x4s available at the main dealership. I said I had just called there & there were none. They were all at the tent sale where I was. He told me there was definitely one at the Bell Road dealership. I repeated what I was looking for. “Must be 4x4, used, no more than 100K on the clock, $15K price range. King or crew cab but preferably crew cab”. Eric answered yes, they definitely had one at the dealership. • I drove to the Bell Rd dealership with the sales guy Eric. Once there we were taken by another salesman out the back to look at vehicles, all of which were new. I said I specifically wanted a used 4x4. The higher level sales guy said they didn’t have any used even though I was told by their representatives at the tent sale that they did. • Time was slipping way and I was on a deadline to get a truck before my husband had to drive to Idaho (he was guiding a 2-week Grand Canyon river trip). I then test drove the new vehicle and asked about price. I spent the next 3 hours with a myriad of sales and finance people at this dealership. They started with an offer of 5.63% interest for a new 4x4 Nissan Frontier crew cab. The offer was eventually lowered to 1.9%. plus the rebates of $500 x 2. I told the sales people I would need a truck with a trailer brake sender installed and delivered to Flagstaff no later than Friday, May 16. They had volunteered to deliver the truck to Flagstaff. After a lot of pressure mostly from Luis, I said I would think about it as I had not considered purchasing a new truck and had to look at figures. I requested the piece of paper Luis had written the ‘offer’ on (which was really just some numbers he had scratched) but he said it wasn’t available. I had to specifically request a list of their figures so that I could review them that evening. I was eventually given a work sheet to reference. I declined to sign any paperwork that evening even though I was asked to do so many times. • I called Eric Butler, the original sales guy on Sunday morning and returned to the dealership to purchase the truck. I put $10,000 down, the rest to be financed at 1.9% for the remainder over 5 years. As the paperwork was being signed I noticed only one $500 rebate. When I questioned that, I was told the 2nd rebate wasn’t available. I asked to see Luis who told me it was no longer being offered because they had lowered the interest rate. I was not happy. When I asked why he hadn’t told me about this he said ‘I didn’t think it was important’. I reiterated as I had done the previous evening that every dollar was important. I was told the original MSRP of $30,235 had already been reduced to $28,200 plus one $500 rebate. At this point I have had no less than 5 people from this dealership coming at me with numbers. I continued with the deal and eventually signed all the paperwork. • The agreement was for the truck to be delivered to Flagstaff by the following Friday, complete with the trailer brake sender. Joe Allen who I believe is the sales manager was to confirm with me on the Monday that the brake sender would be installed. • I did not receive a call from Joe the next day. I called late in the afternoon and left a message. • No call on Tuesday. I called again and was told that Joe was busy. I then received a message that the dealership wasn’t permitted to install the brake sender and they were investigating having it installed outside of the dealership. I was told that someone would call and confirm. • Wednesday, no call. I called again and was told everyone was busy. Someone would call. • Thursday, I received a message that the brake sender would be installed and the truck delivered on Friday. • Friday, May 16. Close to 9am Robert Delacruse called to say he would be driving to Flagstaff with the truck. He confirmed when I asked that the brake sender had been installed. I told him I would expect him around lunch time. I checked the address he had for delivery and got his cell #. • 12 noon, 12.30, 1pm, 2pm came, no truck and no call. I called Robert. Left message on voice mail. 3pm, no truck or call. I left another message. 4pm. Sent text message. 5pm left another message. No sign of truck or any messages. At 6pm I called Eric Butler who was the original sales person at the dealership. He seemed shocked that the truck hadn’t been delivered. Said he would call me back which he did about 20 minutes later. He gave me Robert Delacruse’s cell #. I told him I had already called it many times with no response. Eric told me to call the dealership which was still open. • I called Robert Delacruse again. No response. I then called the dealership and was eventually put through to Robert who said he hadn’t delivered the truck because he received a call telling him to bring the truck back to Phoenix. He said he didn’t known why except ‘that something wasn’t quite right with the truck’. He had no answers for any of my questions or who said what or why ….. I asked and then demanded to speak with a manager. I was told a number of times how ‘everyone is busy’. • I spent the next 90 minutes calling the dealership repeatedly, and repeatedly being ‘disconnected’ or alternatively being told that all managers were ‘too busy’. I eventually got through to Luis who told me vaguely ‘that he might have heard something about my truck but wasn’t sure’ and couldn’t tell me where the truck was and why it hadn’t been delivered. I told him I was going to call the police and report it stolen. He said it hadn’t been stolen. After more ‘vagueness’ I told him I wanted answers or I would have no choice but to report it stolen. He said he would call back in 30 minutes. • He called back about 45 minutes later and said he still didn’t know everything but ‘there seems to have been a slight fender bender’. I told him I would not accept a truck that had been in an accident. He replied that they were trying to find me another truck in the same color. He mentioned a black truck was available. I said I would prefer the same color as the one I had purchased which was silver. He told me he would get back to me the next morning. I reminded him again of the timeline I was on to get this truck. • Saturday …. No message or information received. I called Luis’ number a number of times but the number rang out and there was no option to leave a message. I called the dealership again and couldn’t get through to Luis. I left another message with the receptionist. Luis eventually called back with no option except they ‘were still looking’. I requested to speak to the general manager. I was told he was busy. I then demanded to speak to the general manager and was told that he would call me back. I asked for his name: Ed Brown. Luis texted me his number. • I called Mr Brown. He didn’t have much information and had ‘heard there could have been a hit and run’. He also said they were looking for another truck for me. He clearly was busy and didn’t want to spend any time on the phone. I again emphasized that I had a time line on getting this truck. He said he would call back. I heard nothing throughout the day. • My husband then took up this issue with the dealership when he arrived home on Sunday morning, with only 48 hours left before he had to drive to Idaho for work. • There was no apology or explanation from Luis, Ed Brown, Joe Allen or Robert Delacruse throughout this stressful period. My original sales person, Eric Butler tried to find answers whenever I contacted him but it was clear he was very new to the business and the dealership and couldn’t do much. • I encountered many ‘too busy’, no option to leave voice mail, voice mail ‘full’ or defensive responses to my questions. I asked myself over and over ‘did they think I just wouldn’t notice that my brand new truck, 5 year repayment commitment … didn’t turn up? Did they plan on fixing the truck and still give it to me? • Communication was appalling to say the least. • My experience with MIDWAY Nissan was full of misrepresentation and flat out lies. • This dealership crystalized the bad rap that car salesmen/dealerships get. Addendum from Jeffe Aronson (husband): • I arrived after a 16 day river trip exhausted and ready for a quick break before driving for two and a half days to Idaho for more river work, only to be met by my sobbing wife. She’d planned on having a nice used truck for me to drive ready for me when I got home, then told me the above set of facts. • Clearly I was frustrated and annoyed, and on the Sunday following the Friday the truck was supposed to be delivered left repeated messages for the Midway Nissan contacts she had, including Louis and Mr. Brown, (where I could, as several voicemails were either unavailable or mailboxes were full) with no response whatsoever. • Finally, the Dealership opened at 10 am on Sunday, and I asked the receptionist for Mr. Brown. She came back and told me that he said he was too busy to talk to me. This after putting my wife off for days regarding a truck we’d just spent $36,000 on, and which was missing, and where nobody at the dealership would tell us what had happened to it, where it was, or when or how we might find out or get another one to replace it. I did not want to drive nearly three hours to confront them at the dealership, so I decided that perhaps the threat of a lawsuit might get some action. I then told the receptionist to explain to Mr. Ed Brown the following: that if I didn’t get a satisfactory response within a half hour regarding the whereabouts of my new truck, and an immediate undamaged replacement delivered within 24 hours, that I would call the police and report a stolen truck, and that I would have my lawyer begin a lawsuit. I was very pleasant about it and assured the receptionist that it wasn’t her problem, but made sure she understood that I was very serious. • Finally, after days of stress and lies and being hung up on repeatedly by numerous staff at Midway Nissan, I got a call from a very nice gentleman named Chris Montijo, who later struck me as a kind of “fixer” for Midway Nissan. Long story short, he offered me a couple of choices of identical new trucks of various colors, and in order to finish this unbelievable problem, I chose the black one (in spite of knowing that it would require much more maintenance as well as being very hot in the desert). He apparently didn’t know anything about what had happened to the silver truck my wife bought the week prior. He promised delivery the next day of the black truck, and indeed it was delivered. • The original salesman Louis came with him for the delivery. It appeared to me that Chris did not know the extent of what had happened to us, so I asked him to sit down at our home and listen to what has been described above. He was genuinely appalled, embarrassed, and remorseful, and stated he’d seen a lot in his years in the business, but never anything quite like this. He apologized on behalf of Midway, and then went outside, where Louis was waiting, and made him come inside and apologize to both me and my wife. He then told us he’d have some conversations with people back at Midway, and to expect more contacts. • The next day, a manager named Aaron called me to apologize. Weirdly, he spent far more time being defensive with me when I suggested that if Midway had more employees like Chris, this never would have happened. Aaron was pretty fired up and said “not everybody can be as good an employee as Chris”. He was the one and only apology or contact we received besides Chris. I feel strongly that Mr. Ed Brown, who I believe is the “service” manager, has set the tone in this dealership. Not only did he refuse to deal straight up with a major problem involving someone who had spent nearly $40,000 in his business, but everyone my wife and I tried to talk to at the dealership felt perfectly fine about hanging up on or ignoring someone they didn’t want to deal with (until there were threats). They had our money, and they simply wanted to move on to the next sale… we were apparently no longer needed or important. These people exemplify the ugly image of the “used car salesman”, and it would have been funny had it not been so destructive. I told Mr. Montijo several times that the most important apology would be from Mr. Brown, and he told me he’d see what he could do. We have, to date, still never had the pleasure of a contact from Mr. Brown, either during or since this fiasco. My wife and I have never bought a new car before, and certainly have never written a complaint such as this. Still, you don’t know us. Either you think we’re a couple of crackpots and liars, and should therefore disregard this novel. If however you believe this amazing tale, I would highly recommend that you never set foot at that this ugly, unprofessional, childishly destructive dealership’s door. Jeffe Aronson, Flagstaff Az. More

Nissan has been very helpful Travis Wood is the reason we come back and Mr. Lucero was very helpful and responsive in helping us fix our seat which we have had problems with, Travis Wood is the reason we come back and Mr. Lucero was very helpful and responsive in helping us fix our seat which we have had problems with, More

Great Dealer Great Employee I recently was on a trip to Arizona and my vehicle broke down. I went to Midway Nissan and got a wonderful deal. I must say, very professional peopl I recently was on a trip to Arizona and my vehicle broke down. I went to Midway Nissan and got a wonderful deal. I must say, very professional people. EJ Schneider and his salesman Hairy Platetoungecloser did great a great job for me. More

Best Buying Experience! My husband and I wanted to get a new car for our anniversary. We went to the Midway Nissan dealership due to their July 4th sale. It was absolutely th My husband and I wanted to get a new car for our anniversary. We went to the Midway Nissan dealership due to their July 4th sale. It was absolutely the best experience EVER! Our sales associate Scott Sullivan was knowledgeable and genuinely wanted to see us leave happy, and he put us in a car that did just that! My husband and I were in agreement that this was the BEST car buying experience we had ever had. We have received several follow up calls from the dealership ensuring our happiness and I would absolutely recommend any of my friends and family to visit Midway Nissan. In fact I have been bragging about the greatness of Midway Nissan all weekend! More

Midway Nissan Extremely pleased with the purchase of my new Nissan Sentra. Beautiful little car. I am extremely grateful to the staff of Midway NIssan that i/we w Extremely pleased with the purchase of my new Nissan Sentra. Beautiful little car. I am extremely grateful to the staff of Midway NIssan that i/we worked with: Tre, Kimberly, Kristy & Lorenzo. They were friendly, business-like, worked hard to meet our needs and each suggested car deal seem to best the previous offer. They thoroughly explained each deal, did not pressure me and then worked to sweeten the deal so that I felt like I came out a winner. Happy with my experience and happy with my car. Thank you Midway Nissan. More

Car buying experience Best car buying experience. All the staff had a positive attitude and were more than willing to help. Very considerate of my needs and wants. I would Best car buying experience. All the staff had a positive attitude and were more than willing to help. Very considerate of my needs and wants. I would recommend anyone to buy a car from this dealership. Awesome place! More

Oil and Belt Change I have been coming to Midway Nissan for a number of years now and what really keeps me coming back is Mike Rios. My wife and I are place customer ser I have been coming to Midway Nissan for a number of years now and what really keeps me coming back is Mike Rios. My wife and I are place customer service and honesty at the top of our list when dealing with businesses and Mike excels in both. I could go on all day about Mike because with the lack of concern I see a lot of business have in my day to day interactions with customers it refreshing to deal with someone like Mike. He always treats me with the utmost courtesy and respect and I trust him. Thanks as always for the fantastic service Mike!! More

great job Midway was so good with everything! I was able to get into a nice car and the sales guy was awesome! I would definitely refer people to midway! Midway was so good with everything! I was able to get into a nice car and the sales guy was awesome! I would definitely refer people to midway! More