Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Midway Nissan
Phoenix, AZ
1,027 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,027 reviews
July 05, 2013
I am suppose to be getting my twos car refinanced, as i was told by a certain finace person. I was told to call between may 31 and fune 7 to set up an appt to come in so we can get this done before june 10 was told by a certain finace person. I was told to call between may 31 and fune 7 to set up an appt to come in so we can get this done before june 10 and i was also told not to pay a payment in june because both cars were going to be refinanced. i went to the tent sale back in oct of 2012 and was told i would not need to put any money down when it will be time to refinance in june 2013 and i was also told the payments would be MUCH lower than the original payment. i shared with nissa my income and other bills i have each month. when june got here, no one still had not got in touch with me. if my income is $1300.00 per month and i have other bills to pay, how could i afford a $432.00 per month for a car payment? then the following day,i went back to nissan with one of my daughters because on of the sales person said "that i can get another car as long as the other deal on car 1 have not closed so i co-signed my name and my daughter name on car 2 as well!!! i was also told that car 2 will be refinanced along with car 1. When it came time to do the refinance on both cars i never got a call back and it made it look like i was late on car payments with both cars, making my credit looking not so good. when i finally got in touch with the customer service director (who was very helpful in directing me), he stated that he turned my information over to a sales person on june 10 and still i had to keep calling this person and i finally got in touch with this person on july 5th, 2013 and from what he was telling me is that i can bring both cars in to trade for others cars, when in reality, NISSAN WAS GOING TO LOWER MY PAYMENTS ON CAR 1 AND CAR 2!! why would i trade two cars that i have had over 7 months and all the money that was put into both cars. why would nissan treat people unfairly. i have put over $3000.00 down between car 1 and car 2 and invested $11 to $12 thousand dollars in both cars over the pass 7 months regarding car payments . its as if nissan was "leasing the cars to us". I feel as if i dont have the cash to pay the actual payment of car 1 ($432.00) and car 2 ($359.00) they may tell me i have to pay those payments or get something else. i honestly think nissan will tell me that that are not going to lower those payments. my girls have become used to the cars. I even email the general manager to explain my story and that was over a month ago. all i want is my payments to be lowered to $180-$200 for each car as i was promised back in oct 2012, i feel dupped and lied to!! we would have never signed for the vehicles if we knew that the car payments were not going to be lowered through refinancing. it feels like nissan do not care of this situation (simply because i have been waiting over a month to refinance).i think 3 on your side is someone who would listen to my story and maybe they can tell me what is going on. i have 1 question? was i lied to about refinancing my nissan versa and nissan sentra in june of 2013??? More
by shirley53
Employees Worked With
"Rock" and "Brad"(who is no longer there)
June 29, 2013
This place has the worst customer service I have ever expierenced. I went in to check out car prices and ended p being talked into a car. My saleman was great but the finance people were HORRIBLE! They w expierenced. I went in to check out car prices and ended p being talked into a car. My saleman was great but the finance people were HORRIBLE! They were very pushy and not caring. I tried to explain some things to them but they refused to listen. I finally spoke to the manager in finance and he was a complete jerk. This place is over priced and has some of the rudest employees I've ever met. More
by Laurie717
Employees Worked With
Matt Jacobson
June 28, 2013
Leslie Moses, the Customer Service Manager is the greatest thing to happen to the automobile industry since the invention of the internal combustion engine! Seriously.. she does an incredible job. I greatest thing to happen to the automobile industry since the invention of the internal combustion engine! Seriously.. she does an incredible job. I bought my last car from Midway Nissan, have had all my service done with Leslie, and in a year or two when I buy my next car, my preference will be to buy it where Leslie will be handling the service. Thank you Leslie. You have done a great job servicing my car for 60K miles! More
by mrscrewmachine
Employees Worked With
Leslie Moses
June 27, 2013
I gave this rating because everyone was helpful. All the employees took the time to explain things to me and help me understand everything. They were al great. employees took the time to explain things to me and help me understand everything. They were al great. More
by ilovemia112507
June 21, 2013
My Visit with service department was good and efficient , Leslie the service adviser was very friendly and helpful w/ my visit . She made all the recommendation for servicing my Murano , and reflect all the Leslie the service adviser was very friendly and helpful w/ my visit . She made all the recommendation for servicing my Murano , and reflect all the their discounts to my final bill . More
by BobShams
Employees Worked With
Leslie Moses
June 19, 2013
my wife and I went to a tent sale and decided to purchase a Truck there. My wife has had some credit problems in the past so the interest was a little high but they said they could get it lower once we went a Truck there. My wife has had some credit problems in the past so the interest was a little high but they said they could get it lower once we went in. We ended up seeing Joe Ng and instead of lowing the interest he raised it and for whatever reason my wife still signed for a high interest loan. We will never deal with this dealer again . More
by hamiltondysart
Employees Worked With
Joe Ng
June 15, 2013
I just purchased a new 2013 Nissan Rogue. My experience was wonderful. Scott was the salesman that helped me. I was impressed with their focus on customer service. In this day and age, the customers’ voi was wonderful. Scott was the salesman that helped me. I was impressed with their focus on customer service. In this day and age, the customers’ voice/opinion can be shared across the internet in a matter of seconds. Midway is very customer focused and I really liked that. Matt was the employee I worked with in finance. He was very efficient and explained things in a way I could understand. I appreciated him being considerate of my time and having everything together and ready to go when we sat down to start signing paper work. Overall, my experience was exceptional. I would come back to Midway Nissan in a heartbeat and would recommend them to my friends and family. Thanks for a great experience!! A+ More
by robinjohnson3
Employees Worked With
Scott S. and Matt Jacobson
June 14, 2013
Excellent dealership to deal with. Waiting to get in with finance was a bit slow, but once there, the process was very quick! Overall, very satisfied with my experience. finance was a bit slow, but once there, the process was very quick! Overall, very satisfied with my experience. More
by tqkmall
Employees Worked With
James, Joe Ng
June 10, 2013
i went into the dealership looking to trade in my car after a very unpleasant experience with the last dealership i was helped right away and everyone was very courteous they made the process very pleasa after a very unpleasant experience with the last dealership i was helped right away and everyone was very courteous they made the process very pleasant and i ended up with a car that i love More
by jessicaayala24
Employees Worked With
scott
June 09, 2013
I had a great experience at Midway. I did not feel pressured and felt respected along the way. I did not make a decision the first visit and that was very much respected. I came back the next week w pressured and felt respected along the way. I did not make a decision the first visit and that was very much respected. I came back the next week with my decision and purchase parameters. Everyone did a wonderful job getting me into the car I wanted at the price I wanted. Great job all around! I will continue to service my car here as I feel they deserve my business! More
by nif615
Employees Worked With
Nick
