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Midway Nissan
Phoenix, AZ
1,030 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 04, 2012
Kelli in the Internet department was fantastic to work with. I had the price of my new car negotiated before I even came into the dealership. Everyone was kind and courteous. I can't remember the last with. I had the price of my new car negotiated before I even came into the dealership. Everyone was kind and courteous. I can't remember the last time I said that it was a pleasure doing business with a car dealership, but this is how I truly felt. I would highly recommend this dealership to do business with. More
by SWJ
Employees Worked With
Kelli Lopez
April 29, 2012
Bring your vaseline. I was looking at a Versa. They were extremely pushy and wanted me to close the deal today at any cost. I was told no incentives were available for this car. They wanted to give me hardl extremely pushy and wanted me to close the deal today at any cost. I was told no incentives were available for this car. They wanted to give me hardly anything for my trade. After a few hours and some BS number crunching, my trade in was coming up and the payments going down, and looking better. They also stressed how they were 'losing' over $1000 on the deal. When I finally told them it wasnt happening today, the managers basically stormed off pissed. After looking up the stock number online of the car I was buying, I not only found out that it was over $1000 cheaper than the price they were selling it to me AFTER my trade in and all their BS number crunching, BUT, there IS incentives available. The bastards were trying to keep MY $1000 cash back incentive and wrote it up as a commission loss in the paperwork. More
by kurtis1265
Employees Worked With
Gale Soehner / dont remember others names, Josh?
April 12, 2012
I went to Midway Nissan based on a refinance offer I got in the mail from Alliance Direct Lending. They tried to sell me a new car instead, and when I declined, their entire front changed. When I insisted o in the mail from Alliance Direct Lending. They tried to sell me a new car instead, and when I declined, their entire front changed. When I insisted on pursuing ONLY the refinance of my existing car, Brian Tills was not only dismissive, but condescending. But he did offer me refinance terms which were literally laughable. I would have paid out almost $10,000 more over the life of my loan to save $13 a month. This dealership was WAAAY out of my way, offered poor service, and ridiculous terms. And when I emailed them to address my concerns so that they may improve their business, they made promises that they have not yet honored in the three weeks since the meeting. This dealership has failed in every way that I can imagine. More
by chewie360
March 25, 2012
Mike and Bruce really took great care of us. No pressure, just great service. We have always had a great experience with the Service Department, now we have had a great experience with the Sales D pressure, just great service. We have always had a great experience with the Service Department, now we have had a great experience with the Sales Department. More
by asingpradith
Employees Worked With
Mike Rios
February 12, 2012
We just purchased a new car and I can't rave enough about the staff at Midway Nissan. Every employee was courteous and professional. We were shown exactly the car we were looking for, given a great price and the staff at Midway Nissan. Every employee was courteous and professional. We were shown exactly the car we were looking for, given a great price and Chris, Joshua and Brad treated us with honesty. We felt valued and appreciated with the managers of each department greeting us and making sure we were being taken care of. These guys are the exact opposite what one might expect from salesmen and they all made sure we were happy every step of the way. Chris even called the next day to make sure I loved my car, Brad arranged for a great finance package and Joshua made sure all our needs were take care of. We are extremely satisfied and would highly recommend Midway Nissan to any buyer in the Valley! More
by jlgehr
Employees Worked With
Chris Johnson, Joshua Pinnegar, Brad/Finance
February 04, 2012
Our shopping experience with Midway Nissan was excellent. Chris toothman, Michael Trevino and Mike Woody have been of great help. They set up an appointment right away. Highly recommend the dealership, sal Chris toothman, Michael Trevino and Mike Woody have been of great help. They set up an appointment right away. Highly recommend the dealership, sales and service staff. Our recent purchase was a great experience because of Midway Nissan employees and their great customer service. They took time to understand what our expectations are and what we need for our family. We appreciated the help and attention that they gave us toward the new purchase of our vehicle. I am amazed at the knowledge and background that they knew about all the vehicles they presented to me. We felt educated and safer after we purchase this vehicle. Chris Toothman and his team had us in and out of the dealership because they knew that we were in a hurry. Michael Trevino took his time to show us all the features that the car had and made sure all our questions were answered and that we felt comfortable using the features of our new car. If we will have another opportunity we will look to purchase another vehicle from this dealership. We would recommend this dealership to my family and friends. We would recommend this dealer to everyone. More
by jahnvisoni
Employees Worked With
Chris Toothman, Michael Trevino
February 02, 2012
I originally was looking for a used low cost vehicle. When we arrived, Erik Baisley greeted us and took us in to meet Gabe for our appt. He was busy so Joe Ng assisted us in what we were looking for. H When we arrived, Erik Baisley greeted us and took us in to meet Gabe for our appt. He was busy so Joe Ng assisted us in what we were looking for. He was professional, helpful and very courteous. Joe did a preliminary credit check to see what I would qualify for and once that was done, Erik went with us to test drive 3 vehicles. He too was very helpful, friendly, and not pushy at all in trying to sell a vehicle. Once we decided on a vehicle, Joe and Erik were upfront on the costs and worked their magic to get me a good price and keep it close to the monthly payment that I could afford. At that point, Brad Kreiss took over. Again, very professional, friendly and easy to work with. Not only was Brad able to get me a lower interest rate than we originally thought, he was able to shorten the contract and still keep the payment the same. I felt like I hit the lottery without having to pay taxes on my winnings. Anthony Guerrero was also very helpful in getting my car fixed due to a recall on a part and explaining a great deal about what goes on behind the scenes in getting cars reconditioned so that consumers walk away feeling safe with their vehicle. While I was waiting, Natalie made sure I was okay and informed me periodically on how much longer the wait would be. I would recommend Midway Nissan to anyone. Not only did Joe call me to make sure I was doing okay with the car, but so did Erik. I walked away feeling that they all cared, that I wasn't just another commission check to them. Thank you, J. Wilke More
by JulieWilke
Employees Worked With
Joe Ng, Brad Kreiss, Erik Baisley, Anthony Guerrero and Natalie, Joe Ng
January 31, 2012
I finally am driving the vehicle I was meant to drive, at the price I was meant to pay. The people are very friendly and do the best they can to help. the price I was meant to pay. The people are very friendly and do the best they can to help. More
by judahshall
Employees Worked With
N/a
January 13, 2012
After a rocky start and some bad service Midway really stepped up their game and followed through with some great customer service. We had a bad experience with a sales manager and the GM and Brent Adkis stepped up their game and followed through with some great customer service. We had a bad experience with a sales manager and the GM and Brent Adkisson got in touch with us to see how to fix the issue. In two days we had a wonderful deal on a vehicle with a lower payment, a lower interest rate and a bigger vehicle. When we went down to get the vehicle Brent had it cleaned up perfectly for us and the paperwork was waiting to be signed. Chris walked up through every step of getting the vehicle ready and to us and was always smiling and upbeat. Chris put up with us giving him a hard time and was honest and straight forward about everything. Brent was very helpful and wanted to do anything to make the problem right. And Paul was awesome in finance by getting the paperwork signed and ready to go in under 20 minutes. Thank you Midway team for taking such a bad inital experience and turning into a great one! We will be back to purchase our next vehicle from Chris at Midway and will not hesitate to let people know how our experience was! More
by contrygrlhrt
Employees Worked With
Chris Johnson, Brent Adkisson, Paul (in Finance)
January 07, 2012
BEWARE FALSE PHONE COMMITMENTS FROM MIDWAY NISSAN!! BEWARE FALSE PHONE COMMITMENTS FROM MIDWAY NISSAN!! THEY WORKED A CLASSIC BAIT AND SWITCH. HERE’S OUR EXPERIENCE. DON’T LET IT HAPPEN TO YOU! W BEWARE FALSE PHONE COMMITMENTS FROM MIDWAY NISSAN!! THEY WORKED A CLASSIC BAIT AND SWITCH. HERE’S OUR EXPERIENCE. DON’T LET IT HAPPEN TO YOU! We were looking to lease a car in December and made contact with Midway Nissan. After thinking the decision through, we decided to wait until April. Then came the emails… to which we replied we are not moving forward now. Then came the calls. They assign these calls to managers to try and move you back to a buying mode. We ignored most but they kept coming. I finally took the call from Aaron, a used car manager, and nicely explained that we were waiting until April. When asked why, I simply explained it was a financial decision. He asked if he could get me into the car were interested in with no money down and no payments until April would I be interested. I replied yes and gave him my budget parameters of $350 - $400. He told me he would work on it and get back to me. He called back and told me he could work out a deal for the car with no money down, no payment until April, for $389.00. I was truly impressed and we set up a meeting for the next day. My wife and I arrived and were introduced to Aaron, who introduced me to a gentleman by the name of Patrick. He asked us for some basic information and walked us out to look at the models we were interested in. We test drove the vehicle and decided to go ahead with the lease. During this process, I asked him on two occasions if he had gotten the details on the arrangement that Aaron had given me. He said he was told but was quite busy and didn’t remember all of it. This was when I became uneasy about the process. After taking our application, he left and went to the finance director. After 10 minutes Patrick came back, sat down and look at us and said there were no special programs for our model and the lease payment was not $389 as stated, but actually $520! At this point, I stood up and told Patrick, I had in fact been lied to by Aaron. My wife and I left the dealership. On the way home, I called Aaron’s boss Ed Brown and informed him of our experience. He expressed his concern and asked what he could do to get us to work with the dealership. My response was simple “Nothing, we are not doing business.” If you want a Nissan, I suggest you find another dealer. One that has integrity and character and speaks the truth. More
by FranklinSantagate
Employees Worked With
Aaron, Sales Manager and Patrick, Sales Person
