Midwest Superstore

Sunday: Everyone at the dealership was nice but right now we are stranded on I35 with a blown engine waiting on a tow service and can’t get a hold of anyone to help us. This is not good experience. At now we are stranded on I35 with a blown engine waiting on a tow service and can’t get a hold of anyone to help us. This is not good experience. At this point and time I am very upset and want to cry, actually I did cry. I hope the tow service shows up soon. Thank goodness for Triple AAA. UPDATE: Next day Monday. We showed up at Midwest first thing this morning and they were very concerned over what happened yesterday and willing to help get the situation taken care of. We were able to receive a loaner vehicle ASAP and I am waiting to hear back from them on the situation with my vehicle. I’ve been to Midwest 4 times in the past week and a half and have talked to them several times on the phone, they are very pleasant to work with. I will finish the review when everything is finalized. Thank you for everything you have done so far. More

Always have a smile to greet me, always willing to educate and so I understand. Easy to get on the schedule, and efficient with time. educate and so I understand. Easy to get on the schedule, and efficient with time. More

Made an appointment on the Ford Pass app on the new pickup. Took it to Midwest Ford at the planned time. The dealership was ready for it at that time. They stated one hour and it would be ready and pickup. Took it to Midwest Ford at the planned time. The dealership was ready for it at that time. They stated one hour and it would be ready and it was. Service completed as promised. Very nice and courteous service advisor. Thank you. More

Satisfied I have always been satisfied with the work that Midwest superstore has done for me. I would recommend them to anyone that I come across. They always h I have always been satisfied with the work that Midwest superstore has done for me. I would recommend them to anyone that I come across. They always have friendly service. More

Great service department! The service was completed quicker than expected. Service techs were friendly and knowledgeable. I had no concerns that the job would not be completed correctly. quicker than expected. Service techs were friendly and knowledgeable. I had no concerns that the job would not be completed correctly. More

Enjoyed doing business with Midwest Superstore. Midwest Superstore had the truck I was looking for. Found online and sent an email inquiring. Salesperson Craig Brown sent me pictures of the truck as Midwest Superstore had the truck I was looking for. Found online and sent an email inquiring. Salesperson Craig Brown sent me pictures of the truck as their were not any online yet. Craig was very helpful and courteous, answering questions that I had. Craig worked with me to make a deal I was happy with. So we made the trip from Texas to buy the truck. Craig and the staff that helped us were very courteous and made the experience easy. Don’t remember the name of the person that took care of the paperwork but thanks to you and Craig for staying late to take care of us. More

The crew at Midwest Superstore was awesome! I felt like they really cared about our needs and did everything they could to make sure we were satisfied with our new car! We would definitely recommend them a they really cared about our needs and did everything they could to make sure we were satisfied with our new car! We would definitely recommend them and we will go back in the future! Excellent customer service! More

Great fast and efficient service- all my needs met in one visit which is extremely important as I have to drive 80 miles round trip- staff friendly and helpful, excellent as always and no complaints!! visit which is extremely important as I have to drive 80 miles round trip- staff friendly and helpful, excellent as always and no complaints!! More

The service writer was very courteous and the car was done an hour before they said it would be done. The seat and steering wheel was well protected with plastic. We were very pleased with the service. done an hour before they said it would be done. The seat and steering wheel was well protected with plastic. We were very pleased with the service. More

Maintenance Shop My service review is good. Service writer is oolite and thorough. They always recommend possible needed services and how certain systems and feature My service review is good. Service writer is oolite and thorough. They always recommend possible needed services and how certain systems and features are doing. More