Midwest Superstore

Lied to for two years It's been over two years of trying to get the keys I was promised by this dealership and STILL can't get anyone to take care of the promises made to m It's been over two years of trying to get the keys I was promised by this dealership and STILL can't get anyone to take care of the promises made to me! So much turnover with management and sales staff...good luck buying a vehicle and getting ANY sort of service after the sale! I've tried for 20 months to work with them and I keep getting told "oh yes we will get that taken care of" except now they say...oh we have new managers and it's been too long...and never actually get what I was promised....take your time and money somewhere else and avoid the horrible experience I've had to deal with! I have screen shots from texts and emails showing I was lied to and STILL nobody will even return a call now! So thankful I never have to deal with this company again! Les Eck should feel embarrassed to even own this dealership! More

We had a good experience. We had scheduled an appointment over the internet to view a car we were interested in. The car proved to be just what it was purported to be. Overall We had scheduled an appointment over the internet to view a car we were interested in. The car proved to be just what it was purported to be. Overall we had a very good experience in buying the car. I look forward to having maintenance on the vehicle performed there as well. More

Poor customer service, no one cares about the customer! Took a spotless auto in for an oil change and got it back with grease & grime on seats & floor. No calls are answered and no one follows through at th Took a spotless auto in for an oil change and got it back with grease & grime on seats & floor. No calls are answered and no one follows through at this dealership. My Ford will have to be serviced somewhere else after yesterday's experience! More

Tires Ashley was very knowledgeable and helpful. She was not pushy but gave me all available options. They kept a white selection of tires in stock. Ashley was very knowledgeable and helpful. She was not pushy but gave me all available options. They kept a white selection of tires in stock. More

fast and friendly I was able to leave my vehicle and was given a ride to my job, and when car was ready they brought it to my work place, I have going to Midwest to ha I was able to leave my vehicle and was given a ride to my job, and when car was ready they brought it to my work place, I have going to Midwest to have my car serviced since I bought my car their, I also get a coupons in the mail for my oil change, which is a great savings. I recommend Midwest, great people. More

Caring for customers. Midwest Ford service department is the best place to take your vehicle. You can tell they care about their customers by the way they treat them! Midwest Ford service department is the best place to take your vehicle. You can tell they care about their customers by the way they treat them! More

Unfriendly people and hidden chsrges! Jim turner should not be working with the public! You have hidden charges that i feel are ridiculous. I have to pay for a shuttle i don't use. Cover Jim turner should not be working with the public! You have hidden charges that i feel are ridiculous. I have to pay for a shuttle i don't use. Cover for my seats and the lifts to rotate my tires. Hoping i can find some else to work on my car. Take to wichita if i have to. Was not happy! Thanks for asking! Have a great day! More

Good honest service I've always felt Midwest's service dept has done a good job repairing and maintaining my vehicles. They might now be perfect but they are fair and hon I've always felt Midwest's service dept has done a good job repairing and maintaining my vehicles. They might now be perfect but they are fair and honest. More

2017 Highlander Overall, 15,000 mile service met expectations. I am still a bit frustrated that the air conditioner does not cool as well as it should. Service staf Overall, 15,000 mile service met expectations. I am still a bit frustrated that the air conditioner does not cool as well as it should. Service staff claims it is cooling, but I have my doubts. More

great! As always, great service and people. Always making sure any concerns are addressed. Had issues with radio that Fritz got right on. Jim us always aware As always, great service and people. Always making sure any concerns are addressed. Had issues with radio that Fritz got right on. Jim us always aware of anything that my vehicle may need, or what's coming up. More