Midwestern Auto Group Dublin in Columbus, Ohio

Worst Service Dropped off my Volkswagen Jetta with back passenger side door locks not working. Luis explains he must do a diagnostic test for $120. Then calls and e Dropped off my Volkswagen Jetta with back passenger side door locks not working. Luis explains he must do a diagnostic test for $120. Then calls and explains a new lock will be $423 so for a total of $543 it can be repaired. On multiple websites is has been noted that 2009 Jettas have rear door locking issues . I will never take my Jetta to Mag dealership a again . More

Service and warranty work I routinely take my VW passat TDI to MAG for service their professorialism is second to none and they treat each customer like a VIP. I've taken their I routinely take my VW passat TDI to MAG for service their professorialism is second to none and they treat each customer like a VIP. I've taken their shuttle service right to my work for before, but most recently I didn't even have to. I made a 3:30pm appt online but was dropping the car off on the a.m., They quickly got my car in to diagnose the check engine light, and determined it was a recall item (exhaust flap) then they said if I wanted to wait they could fix the car right away. By 9:30 a.m. I was on my way to work with my repaired car, 6 hours prior to my actual appointment. Being a car guy.... It's also nice to browse all the high end cars there, Porsche, Lamborghini, Aston Martin, and others... That makes the wait much more enjoyable. More

Great Place for Service Frank was exceptional! He was kind and considerate, very knowledgeable and helpful. My car's service was actually finished before the promised time a Frank was exceptional! He was kind and considerate, very knowledgeable and helpful. My car's service was actually finished before the promised time and they washed it too. I love my VW Bug and the people who service her! More

Helpful with decisions I have a 2002 Passat wagon with low miles and in excellent condition - work at home, multiple cars, and garage kept. It has served me well, but it's I have a 2002 Passat wagon with low miles and in excellent condition - work at home, multiple cars, and garage kept. It has served me well, but it's at the point where I have to decide how much money to put in it when major service is needed. Frank C did a superb job of gathering data on all the options, helping me with the cost-benefit thinking, providing his expert advice, and introducing me to the man who was actually working on the car so we could a clear understanding on a couple of issues. We ended up with a perfect compromise that was several hundred dollars less than the most expensive option. They did a superb job, and the car runs and handles like new. Such expertise and commitment of time are rare in today's service shops, and getting to talk to the mechanic is nearly impossible, even when necessary for an accurate assessment. I'm 5-star happy, and I highly recommend MAG's VW service. More

Great customer service Amazing customer service!! Mag of Dublin is Great. And Eduardo was amazing very helpful and great customer service thru the phone answered all my ques Amazing customer service!! Mag of Dublin is Great. And Eduardo was amazing very helpful and great customer service thru the phone answered all my questions!! Thanks again More

Fabulous Jericho was amazing! He was friendly, engaging and made me feel very comfortable with the sales process. His manager John also stopped by and talked w Jericho was amazing! He was friendly, engaging and made me feel very comfortable with the sales process. His manager John also stopped by and talked with me and congratulated me on my purchase. Vince who completed the paperwork was knowledgeable and thoroughly explained everything. Great experience at MAG! More

Poor Service I brought my 2006 Jetta in to be looked at as it was experiencing an electrical problem where the window and gas cap would frequently lock up. I was I brought my 2006 Jetta in to be looked at as it was experiencing an electrical problem where the window and gas cap would frequently lock up. I was told that they could not replicate the issue while performing a 70,000 mile check and the car checked out fine on all other systems. A week later I received a class action law suit that was being built to sue VW for this electrical issue. The NHSTA had established since April 2011 this was Wiring Harness problem where the electrical wire was made too short and as time goes on degrades and immobilizes the use of the drivers window, opening the gas cap and the trunk. This was inherent in 2005 and 2006 Jetta's. After phoning MAG about this they said they did not know of it but called back 5 minutes later and said there is an extended warranty for this part. I got the Jetta back in which they repair the wiring and found a lot of other issues with the car including a spring, cvboot, horn not working, needed new windshield wipers. When I spoke to the Service Manager and asked what happened during the 70,000 mile check he couldn't explain but rattled on about that they spent significant time vacuuming the filters and running computer checks. He was quite rude and had hung up on me when I began to complain that the wiring issue was neglected and should have been taken care of at the initial visit. I am very disappointed in the service there. More

I had to bring in my car for recall parts. The first day I dropped my car off at 7:30am and did not request a rental and I did not receive a call until the next day at 9 after I called to find out what was I dropped my car off at 7:30am and did not request a rental and I did not receive a call until the next day at 9 after I called to find out what was going on with my car. It only got worse after the initial visit. More

Over the past several years my family has owned 4 Volkswagans. Perhaps the main reason we purchase and drive Volkswagans is because of the outstanding customer service we receive from the Volkswagan Volkswagans. Perhaps the main reason we purchase and drive Volkswagans is because of the outstanding customer service we receive from the Volkswagan service department at Midwestern Auto Group. Bob Cox always takes care of our cars and he always does a superior job. Our appointments are made when convenient for us and Bob always makes sure we understand what service is being done to our car and the cost of the service. We always feel that the pricing is fair and the car is ready when expected and the work done on the car is always done to our satisfaction. Bob truly gives us A+ service every time we have an appointment. As long as Bob Cox continues to work at the Volkswagan service dept we will continue to purchase and drive Volkswagans. I have been driving for many years and I can honestly say that I have never received this type of customer service from any other dealership's service department. Bob has complete knowledge of his car and he is very honest in his work and as a customer this makes me very secure when I bring my car in for service. Thank you Bob and Midwestern Auto Group! More

The staff ( especially Frank C) were extremely professional, personable, thorough and efficient! The bonus of a sense of humor and genuine kindness were greatly appreciated! professional, personable, thorough and efficient! The bonus of a sense of humor and genuine kindness were greatly appreciated! More