Mike Anderson Chevrolet of Chicago - Service Center

God Awful The biggest mistake I ever made was buying a car from here. Once you drive off they pretty much say to tell with you expect when they're begging you t The biggest mistake I ever made was buying a car from here. Once you drive off they pretty much say to tell with you expect when they're begging you to give them 5 star ratings. The customer service department is horrible! I rather pay and go somewhere where I feel appreciated than go here for the free oil changes you get when you buy a brand new car. Jesse, the salesman was supposed to call me back within 24 hours and it's been over a week. They don't care about you, they want your money. Go somewhere else! More

I decided to bring my 2011 Camaro to Mike Anderson Chevrolet for service after dealing with another Chevrolet service department in the city. Mark, my service advisor was polite, professional and frie Chevrolet for service after dealing with another Chevrolet service department in the city. Mark, my service advisor was polite, professional and friendly. The work performed was top notch although a bit expensive. Some of the work done on my car involved ordering parts. Unfortunately, the wrong parts were ordered, not really Mark's fault but it ended up in another visit to the dealership. When the work was finished, the car was washed and waiting for me. I would be happy to recommend Mike Anderson Chevrolet to friends and family. They seem to be fair and honest just a little on the pricey side. I will bring my car back to them for service from now on. More

i went in for an oil change on the car that i had and came out with a new truck...ruben delgado was the one that helped me...he was very helpedful. answered all my questions and informed me on everything came out with a new truck...ruben delgado was the one that helped me...he was very helpedful. answered all my questions and informed me on everything i needed to know... he was very nice and friendly...if i know of anyone trying to get a car i will make sure they go to him. great employee More

I went in the dealership for my third oil change, on my way out I saw Ruben who sold me my car, we talked to catch up, then talked about the new model of my car, and I found out that the 2013 model of my c way out I saw Ruben who sold me my car, we talked to catch up, then talked about the new model of my car, and I found out that the 2013 model of my car came with exactly what I wanted my first car to look like I was so excited for that so he told me that we can trade if I wanted to, I decided to and I trusted him that he would make the trade simple to understand and I would get what I wanted and he did like before with my first car, he knows me very well in what I want , so on that day I drove in my 2012 Chevy sonic silver and drove out with my beautiful 2013 Chevy sonic blue car with a smile on my face. That was five days ago and I'm really happy with my car,and i wanted to thank everyone that day for all their help on my trade in , it means alot to me, and of course thanks again to Ruben Delgado, I always appreciate your help. More

Service Review: So I had a problem at first that had Service Review: So I had a problem at first that had nothing to do with Mike Anderson, but the way they dealt with it was horrible. Luckily Chevy C Service Review: So I had a problem at first that had nothing to do with Mike Anderson, but the way they dealt with it was horrible. Luckily Chevy Customer Service took care of everything on their end. I had Smart Care service (A specific vehicle maintenance contract that covers chassis lubrication, oil, oil filter and tire rotation according to scheduled time and mileage requirements in your owner's manual.) I told them I wanted done what was covered under smart care. I had already had over 6,000 miles since my last rotation. My owners manual says 5-8000 miles while one Frank says 7-9000miles and another one says 7-8000 miles. So all they did was an oil change and that was it. Chevy messed up on their part and had my smart care under a wrong VIN which was caused by another dealership giving them the wrong VIN number. So Mike Anderson had to charge me until things got straighten out. The day after they said they would refund the next day. But did it almost a MONTH later. That's one issue. Another issue is they order the floor that goes in the trunk that covers the spare tire. This was like 3 months ago. They order the part and never called me. I go in to find out they have it but they ordered the wrong part. Finally they get it, I bring my car to them today and they tell me it will take a whole hour to do which only takes literally 5 min. Reason being, your appointment only means you can bring your car, we'll get to your car when we can. Really????? It takes almost as long as an oil change to take out a board and put in a new one. Never again am i bringing my car here again. I wasn't even going to bring it today but they had the part for my trunk. Oh and lastly I had to bring my car to them at least twice to fix something in the transmission. The first time they told me nothing was wrong until I went on a test drive with them to show exactly what they missed which i don't know how they could. Brought it back a second time because it was even worse then the first time. If you have a positive experience with them, that's great I'm glad, I wish only I had one. And It's frustrating because they are 5 blocks away from my house, now I have to find a further dealership. More

My car is still under warranty, which is the only reason I took it to a dealer when my check engine light came on. I was told I needed to do $850 worth of required maintenance: a tune up, a fuel injector th I took it to a dealer when my check engine light came on. I was told I needed to do $850 worth of required maintenance: a tune up, a fuel injector throttle body cleaning, and an engine decarbonization. Upon talking to my father, who was a mechanic, I came to the conclusion that a tune up was the only legitimate maintenance needed. They couldn't tell me what was wrong, except the code that came up on the computer. They hadn't even opened the hood. But, they were going to charge me $80 for the computer scan (something a lot of mechanics / auto parts stores will do for free). I went to a different mechanic. He did the tune up, the fuel injector throttle body cleaning, (which actually was necessary because of the oil leak that he found), replaced the the leaky valve gasket, and did an oil change all for $400, which was less then half the dealership price (a price that didn't even include fixing the actual problem of the leaky valve gasket). More

Just wanted to take the time to thank Jesse for taking care of everything with my car. I was very frustrated after waiting for a few hours to fix an electrical issue with my buick. Not only did he keep me care of everything with my car. I was very frustrated after waiting for a few hours to fix an electrical issue with my buick. Not only did he keep me updated but he saw how aggrevated I was with the waiting time and he took it upon himself to take me to grab some fastfood so I wouldnt be waiting starving. I had no way to leave the dealership so the fact that he offered meant a lot because I was getting really hungry. Not everyone has such great attention to detail, or would take time out of their day to make sure a client is taken care of. He went above and beyond and i thank him for that because after three hours of waiting, I was starved! I will definitely recommend others to this dealership because people like Jesse are great at what they do and obviously care about overall customer satisfaction, which is not something ive found at other places. Thanks again! More

My daughter took in a car which was over heating. We were given a quote of under $400.00. They then said it would be $875.00, as the car had a different engine than previously thought! When my daughter pick given a quote of under $400.00. They then said it would be $875.00, as the car had a different engine than previously thought! When my daughter picked up the car it overheated in 10 minutes. She returned the car and were told it MIGHT have a leaking head gasket or cracked head. It would cost $1400.00 to find out. More

I have brought my 1993 S10 in for work a couple times over the last few years. The service advisors have proven very knowledgeable and fixed the problems right the first time. For example, the last pro over the last few years. The service advisors have proven very knowledgeable and fixed the problems right the first time. For example, the last problem I had was with the truck not starting consistently and the engine would just kept turning over. When I replaced the battery and it kept happening sporadically, I thought it was the alternator. After I described the symptoms the sevice advisor thought a valve in the engine needing replacing, ran the test, replaced the valve, and the truck runs fine again. My only reservation is that they seem somewhat pricey on service. Both times the actual bill has been above the estimate, and the estimate seemed high to begin with. Admittedly, however, I haven't shopped around on service prices so they could just be charging the going rate. More