Mike Anderson Chevrolet of Merrillville

I was referred to this dealership by my sister who purchased her vehicle here and also was referred by someone else. When I came here I originally wanted a pontiac G6 that was at the chicago store and purchased her vehicle here and also was referred by someone else. When I came here I originally wanted a pontiac G6 that was at the chicago store and would have very much so went there to get it. Lois informed me that she could get the car for me and bring it there. When I came to purchase she was unable to get the car and showed me a different G6 that she CLAIMED was just as good with no problems with 69,000 miles. Personally I feel that she was just trying to close a sale being that she is a salesperson. I trusted her and purchased the car on 2/05/2011. On 04/05/2011 before my second car note was even due I caught a flat on the expressway nearly causing a huge accident on the expressway with my 2 year old child in the car. Thinking it was just a tire blow out I took the vehicle to a tire shop and was told I had $1200.00 in repairs needed. I immediately contacted LOIS to get the issue resloved trusting in the dealership that sold me the car. She told me she would take care of the issue and when I got there she blamed me soley for everything and just told me what it would cost to get it fixed there. I explained to her that i did not cause that much damage in a two month period of time and I didnt appreciate her over promising stuff she cant do. I already had the car looked at after the blowout and was told the control arm and ball joints were bad on the car and already bad when I purchaased it based on the condition.I asked for the used vehicle inspection which I was initially told they didnt have it and then 20 minutes later they find it and point out where they checked the tires and continued to try to convince me I did this $1200 damages in 2 months. I asked for the report took it to mechanic that serviced it as well as to my lawyer who pointed out THE CONTROL ARM WAS LISTED AS HAVING SOME PLAY . This was never disclosed to me when I purchased it and it was intentionally ignored when I asked about it at the service center. The control arm was faulty and tore the two fornt tires apart form the inside. This was on the report from my mechanic and also clearly listed in Mike anderson used vehicle hisory report. Two months later Im being forced to pay for these repairs and belittled by everyone there. There was no manager around to to take over the issue and it turned into a big debate in the middle of the service center, It has caused me stress unpaid days off of work and I am still stuck with a $700 bill. I WILL NOT REFER ANOTHER PERSON TO THIS PLACE AND NEITHER WILL MY SISTER. KIRK WILLIAMS AND NIKOLAS W. RATOFT WERE LISTED ON MY USED VEHICLE REPORT AND CLEARLY DID NOT DISCLOSE THE CONTROL ARM CONCERNS LOOK IT UP AND RESEARCH IT YOURSELF I WILL BE CONTACTING THE BETTER BUSINESS BUREAU. More

On 2/16/2011 my husband took my newly purchased used 2007 Mustang GT to Mike Anderson Chevy ( we purchased it there ) and dropped it off for rear bumper repairs due to prior damage Mike Anderson Chevy's serv Mustang GT to Mike Anderson Chevy ( we purchased it there ) and dropped it off for rear bumper repairs due to prior damage Mike Anderson Chevy's service dept. had caused while changing my tail lights. On 2/17/2011 we were told we could pick the car up. When my husband arrived, the car was still inside the service shop, backed into a small, tight spot between two other vehicles (the cars were so close that my car doors couldnt be opened all the way without threatened damage to the vehicles beside it.) He was shown the vehicle in poor lighting conditions and it was never pulled outside for a thorough inspection. I should also note that both times my vehicle was damaged at this dealership my car was kept until dusk or evening making any damage very difficult to see because the car is midnight black. I would also like to state for the record that I actually did not discover the initial damage to my vehicle which prompted this second visit until the day after I received the vehicle because the car is so hard to see at night. Upon arriving home with the vehicle on 2/17/2011 we discovered that while the car was in the shop someone backed it into another vehicle or it was hit by another vehicle because there were licence plate indentions as well as a crack and a very small spot of white paint transfer on the bumper as well as some small spots where the paint actually cracked and fell off around the inner licence plate area. We also noticed that there was additonal milage on the vehicle and suspect that it may have been driven outside of the dealership. I took the car back to the dealership immediately (less than one hour after picking it up) and was told by the General Manager of the dealership Alexander Kuchar (in the presence of a car salesman named Roberto) that they would fix the damage free of charge and he tried to snatch my keys out of my hand stating that he would put me in a rental car immediately and take care of the entire situation. When I explained to him that this was the SECOND time my vehicle had sustained damage while at their service dept. and that I no longer felt comfortable having my vehicle serviced there and wished to take it to a local Ford dealership they do business with he suddenly became angry and stormed off telling me that I would not take my car to Ford to have it fixed because that would cost too much and they didn't want to have to pay for it. As he walked off he began to deny it happened there even though five minutes earlier he pretty much admitted he already knew it did and eagerly wanted to fix it free of charge. Less then an hour after I left the dealership the bodyshop manager called us and asked us to bring it back and stated that he was the only person who drove the vehicle but didn't know how the damage had occured, we declined to return. On 2/23/2011 I sent Mike Anderson himself a certified letter to try and resolve the matter, I later learned that he never received the letter and that the general manager took it and disposed of it. On 2/25/2010 I received a letter from the General Manager Mr. Kuchar apologizing for the damage but also denying it and offering to fix it at a reduced rate. On 2/26/2011 my husband called the dealership and spoke to Mr. Anderson himself who said he would look into the issue and call us back no later then 2/29/2011. We've never heard back from Mr. Anderson which has led me to file this complaint. Through my own research I have discovered that this is NOT an isolated incident and that this has happened to other customer's at this dealership. I only want to be made whole and have my car restored to the condition it was in when it entered the service dept. To show that I am not interested in simply getting money (as I was accused of by Mr. Kuchar) I stated that I wanted Art Hill Ford of Merrillville Indiana (which is where the repairs will take place) to be paid directly so no money ever touch's my hands. More