Mike Burch Ford Blackshear - Service Center

Bought a truck, and they ain't very helpful with wanting to fix it even though it was agree on when buying it. Then, lying about how long it takes also after being told a time then when I did go get it, the to fix it even though it was agree on when buying it. Then, lying about how long it takes also after being told a time then when I did go get it, they didn't check out the other problem. Not impressed More

They went beyond getting my parts here and installed so I could have my vehicle back could have my vehicle back More

They picked up, serviced my truck, and deliver all while I was at work. Super convenient. Simple process. Will be returning when my other truck is due for service! I was at work. Super convenient. Simple process. Will be returning when my other truck is due for service! More

Great place and friendly people Would definitely do business again..and was a great experience Great atmosphere business again..and was a great experience Great atmosphere More

They do a good job and get it done in a hurry also and everybody nice and friendly everybody nice and friendly More

Michael Burch is the best! Professional, knowledgeable and is very customer service minded. I would never but anywhere else. Professional, knowledgeable and is very customer service minded. I would never but anywhere else. More

The service center is always kind and ready to help with your needs. It’s understanding that business is business but these guys will put it aside to treat you nice. They keep you up to date while they are your needs. It’s understanding that business is business but these guys will put it aside to treat you nice. They keep you up to date while they are servicing your vehicle and dig deeper if they need to. I do refer them to friends. More

Curious, friendly knowledgeable. . same day service..reasonable price...will be a return customer in the future and will recommend to friends.. . same day service..reasonable price...will be a return customer in the future and will recommend to friends.. More

It a great place to go everyone is very nice they are always ready to help. always ready to help. More

Had a rear brake job scheduled for my F150 on Wednesday and using offered p/u and drop off service. When time came, service called and personnel shortage would delay the work that day; I agreed to postpone and using offered p/u and drop off service. When time came, service called and personnel shortage would delay the work that day; I agreed to postpone until Thursday and the truck was picked up Thursday morning for a job estimated at 3 hours. When I had not heard anything by late afternoon, I called and found out that during reassembly, a part had broken and replacement would not be available until Friday morning. The part was acquired and eventually the work completed and the truck returned on Friday. William, the service manager, was very accommodating in reducing the cost of the service for my inconvenience and the finished work was very well done. The one suggestion I offer is to be more proactive in communicating the status to the customer, no one likes surprises. In the service manager’s defense, it appeared to me that the dealership is minimally staffed. More