Mike Castrucci Chevrolet Sales, INC.

Mike Castrucci Chevrolet Sales and Financial Staff has provided me with a very happy rewarding new car purchase experience. I came across Mike Castrucci Chevrolet during my Sales and Financial Staff has provided me with a very happy rewarding new car purchase experience. I came across Mike Castrucci Chevrolet during my quest to purchase a particular purpose vehicle. The new car sales person Rich Wilbur was very welling to listen of my request. Immediately I recognized that Rich had my best interest in mind. As I remained on the phone Rich confided with sales staff and soon returned with information so that I could make my new purchase. I had additional questions pertaining to the vehicle assessories. Rich conveyed my question to Kevin Bachman, Sales Consultant who further reviewed with sale and service staff. As a result of Kevin's review, we all understood my concern and Kevin guickly resolved they issue. Rich and Kevin offered their immediate assistance with whatever issues I may occur for me to complete my new car purchase. George Christskos, Financial Consultant provide me with detailed information and researched Financial Institutions so I could receive lowest interest rate. As I was dealing buy phone, my belief was that I was dealing with a sales staff at a minimum sales dealership. Apon my arrival at Mike Castrucci Chevrolet I gasped at the enormous Chevrolet dealership. Upon meeting members of the sales staff and dealership staff, who expressed their first hand friend ship. They shared in my excitement during taking delivery of my new car. Mike Castrucci Chevrolet staff showed to me they were a Proud Chevrolet Team. Ready to provide a hassle free, simple, honest and friendly new car purchase. The complete staff at Mike Castrucci Chevrolet demistrated extra efforts, knowledgeable information, dependable sources, high respect and friendly attitude to me. I have been able to make my new car purchase with a happy and rewarding experience. Sincerely Barry R Radolec "GO STEELERS" More

Great Experience I just purchased a Chevy Camaro and couldn't be happier with the service I received from Kevin Bachman. He was extremely friendly and helpful. I had o I just purchased a Chevy Camaro and couldn't be happier with the service I received from Kevin Bachman. He was extremely friendly and helpful. I had originally planned to trade in my Jeep Grand Cherokee, but changed my mind after realizing that driving a Camaro in the Cincinnati winters would be a really bad idea. :) Kevin and Rick Loomis made sure that this wasn't a problem and I left extremely happy. I would highly recommend Mike Castrucci Chevrolet and salesman Kevin Bachman. I will definitely go back for any future purchases. More

Worst Experience Buying a New2014 Silverado I purchased my brand new Chevrolet Silverado on May 29, 2014, when I bought the vehicle I spent over 4 hours in the dealership with Ken Frakes a new s I purchased my brand new Chevrolet Silverado on May 29, 2014, when I bought the vehicle I spent over 4 hours in the dealership with Ken Frakes a new sales associate who then only showed my the one truck that I could choose from at the price we discussed, which made me uneasy. I also have a GM Supplier discount code that I provided to him that should have been applied against our negotiated price, which was not., I took it back in on the 9th of June to have the hood repainted because of a scratch in the paint that was there prior to my purchase. When I took it to the dealer I asked them to check out the source of the smell in the vehicle, which was atrocious, to which I was told they do not use chemicals for cleaning. I was told the vehicle was done on the 13th of June, and when I inquired about the smell I was forwarded to a manager at the Collision Center who said no it had not been looked into but it was probably an adhesive in the heater core letting off the smell. She then told me they would fix it and it would be finished by the end of the weekend. On the 17th of June I called and was transferred to Rebecca who told me that the vehicle had water damage from a leak that they could not find, and that there was standing water under the floor making the musty mold like smell. I spoke with Rebecca over the course of the next two weeks where I was told that they were waiting for the water doctor, waiting on part and just waiting. I was contacted by Rich Wilbur, upon my request, who gave me his direct line to follow up on the matter. I called Rich on the 23rd, 25th and the 30th of June and left him messages of which he could not reply until the evening of the 30th. He told me it was not possible to replace the vehicle and that he would call me the next day with a update. On the 1st of July Bill Lykins, the service manager called me to let me know the details of what was going on and that it would be done on the 2nd. I tried to reach out to the on the 2nd and was told it would be done the 3rd, which is when I called Ken Frakes again to ask what could be done, who has still not followed up with me. Bill called and left a message for me on the 3rd saying he wanted to give me another "update". Today I was told by Sean when I called that I could trade the vehicle in with "negative equity and eat the difference" if I wanted another truck or just wait until its done. Through this period I have been asked numerous times to bring back my rental vehicle because it is "sold" I am completely fed up. Customer service has been atrocious from both sales and service, I have been passed around and around to many people who cannot give me answers or solutions, no one knows how to fix the issue, there has been no courtesy. And the most disturbing fact of all is I was only presented with one choice when I leased my vehicle because the salesman wanted to hit his end of month numbers. I still do NOT have the vehicle I have now made my first payment on. More

First Visit We had been interested in either leasing or buying a Chevy Volt for at least a year. We had tried to get our credit score up and we actually were no We had been interested in either leasing or buying a Chevy Volt for at least a year. We had tried to get our credit score up and we actually were not prepared to make a deal until our score came back acceptable. With the military and other incentive programs we had $4700 for a down payment and the deal was done. We are very happy with our new Volt and dealing with Mike Castrucci's employees, Lloyd Kitts and RicK the finance guy. More

Josh Walker displaye excellent professionalism I wasn't having much luck in finding the vehicle that I was wanting and had some bad experiences at other dealerships. I found a 2011 Chevrolet Traver I wasn't having much luck in finding the vehicle that I was wanting and had some bad experiences at other dealerships. I found a 2011 Chevrolet Traverse online at Mike Castrucci's. My wife and I decided that we I would go and just see if we could make a deal with this dealership. I was working with Josh Walker. I had a great experience with this dealership from Josh to the used car manager and all the way to the finance guy. It was a smooth easy transaction and I couldn't be happier. There are a few cosmetic things that I wanted fixed and I got it in writing that it would. I highly recommend this dealership. A great group of people. Mark Gray Wells More

Exceptional Ed Dumont is knowledgeable, friendly, and easy to work with. I totally recommend Ed Dumont and Mike Castrucci. Truly, a very honest and pleasant exper Ed Dumont is knowledgeable, friendly, and easy to work with. I totally recommend Ed Dumont and Mike Castrucci. Truly, a very honest and pleasant experience. When I arrived the car was picked out, 2014 Sonic LTZ Crystal Red Metallic with Sun and Fun package, and the deal was being worked on already. I got a great price, lower interest rate, awesome price for my trade in from Sales Mgr. Rich Wilbur. Finance Mgr. George made sure I was covered with Gap Insurance and set me up with the Quantum Package. Delivery of the vehicle was excellent. Ed showed features, set up OnStar, and made the appointment for my Quantum Package. Completely satisfied. More

very satisfied customer I made my deal on the net and phone. They didn't pull any of the typical car dealer games. Ben was very straight forward and helpful. The price I w I made my deal on the net and phone. They didn't pull any of the typical car dealer games. Ben was very straight forward and helpful. The price I was promissed is exactly what was delivered. My 2015 Tahoe was washed, fully fueled and waiting for me when I arrived at my closing appointment. It was very a very refreshing experience and not one I have ever experienced at many other dealerships. More

2008 Kia Sportage My husband and I visited the lot as part of a "tour of lots" looking for the right fit for our soon to be doubled family. We were immediately greeted My husband and I visited the lot as part of a "tour of lots" looking for the right fit for our soon to be doubled family. We were immediately greeted with genuinely friendly faces and a willingness to help us in our unexpected twin situation. We knew we wanted to look at the Sportage when we arrived, and loved it immediately. We still had plans to drive a few others at other lots though. While we were driving Rob noticed (well, we all noticed, but Rob mentioned it immediately) a shimmy, what we figured was a flat spot in one of the tires. When we got back to the lot, Robert, the sales manager sat down with us, and just talked to us like completely normal people! No gimmicks here! He made us an offer, which we didn't want to impulsively accept, but knew that we wouldn't find better anywhere else. As we discussed our options privately, both Rob and Robert came out to take a look at the tires, and, without hesitation, both said they, being family guys, wouldn't rest easy knowing those tires weren't in great shape. Four brand new tires, and not low-end, and a fabulous price…no walking away from that! Once we agreed, we were sent over to finance with Rick, and had just as genuine an interaction. All three associates were extremely helpful, friendly, and doing a great service to "used car salesmen" everywhere! Thank you for all of your help! We will recommend Mike Castrucci to any and all! More

Mike Castrucci Chevrolet is a World-Class Dealership While looking for a hard to find model, a black 2014 Chevrolet Silverado 1500 (High Country with a 6.2L engine), I had the choice of visiting two deal While looking for a hard to find model, a black 2014 Chevrolet Silverado 1500 (High Country with a 6.2L engine), I had the choice of visiting two dealers. One dealer was 12 miles from my home. The other dealer, Mike Castrucci Chevrolet, was 92 miles away. Despite the extra miles, I selected Mike Castrucci Chevrolet, because of its excellent customer scores on DealerRater. Mike Eimer responded within minutes of my internet inquiry, with the vehicle price and its features. Mike met me at the dealership the next day, even though it was his day off. I found Mike to be highly professional, knowledgeable and patient. He thoughtfully guided me through the entire process, making it a very satisfying and successful buying experience. I received a great price on the new Silverado and an excellent value for my trade. The extra miles to do business at Mike Castrucci Chevrolet was well worth the time. I highly recommend Mike Eimer for an outstanding buying experience. Mike Castrucci Chevrolet is a world-class dealership. More

Great experience Randy and I were very pleased with Rob Marion. He was helpful, kind, down to earth and not pushy...We would buy a car from him again. Made us very re Randy and I were very pleased with Rob Marion. He was helpful, kind, down to earth and not pushy...We would buy a car from him again. Made us very relaxed as we did the test drive...Showed us features and solving problems of issues to be resolved. And let us take the car home tonight....Highly recommend him thank you Randy and Kim Auel More