Don't buy a car from Mike Erdman Motors Nissan. Let me show you why!
I traded in an Audi eTron and leased a Nissan Titan from Mike Erdman Nissan in Cocoa, Florida, on 6/14/2021.
The advertised price was $52,074 on their website and during negotiations via text/phone calls. As always, they offered initial high payments, mentioned working with other dealers to find the best deal. Eventually, we agreed to a rough number, and I visited the dealer. I acted hesitant on the monthly price @ 36 months, and the Finance Manager asked what my drop-dead monthly price would be. I stated looking for around $750 a month. He went back into the office and came out later and said he got me at $729 a month, 3k down @ 36 months. As usual, they made me wait hours before signing the deal.
(They do this so you get tired and just sign without reading everything)
The Finance Manager had us sign physical papers and electronic papers on an iPad in a busy showroom floor, basically rushing us to sign, sign here, initial here and there. Not giving us time to look everything over.
(Note: I never received half of the signed paperwork in our packet or my vehicle registration, including the lease information/breakdown).
Flashforward to 7/2/2021, I noticed my Audi has still not been paid off, and I have been assessed a late payment. I contact the Finance Manager, who said he would check and get back to me. 30 mins later, he called and said the check was overnighted and signed for on 7/2/2021, and it should be applied to my account in the next few days. I checked my online Audi Portal and called Audi Financial service every other day, checking if it was paid off or if they received the check. On 7/7/2021, I called the Finance Manager again, stating Audi still hasn't received the payoff. He told me after the check was mailed, and it's not his problem. I asked him to please verify with accounting where the check was mailed to and who signed for it and email me copies so I can notify Audi FS (He never called me back).
On 7/8/2021, I created my login for the Nissan FS (NMAC) and noticed my payoff was $60k, and I had 47 payments to go on my lease. I started looking through the packet, and nowhere in the copies did it state I signed a 48-month lease, and they changed the truck's price from $52k to $61k and tacked on a sales tax of $2,500.
I emailed the General Manager, and demanded to know where the payoff is to Audi, why the truck's price changed by $8,500, and my lease terms were changed from 36 months to 48 and I want to cancel the maintenance plan I purchased for $938.
7/9 Audi FS contacted Nissan Dealer that the payoff was short approximately $1300 and missing some required paperwork to close out the account. (This is troubling since I verified the payoff twice and so did the dealer). Nissan did offer to pay the remaining balance to Audi FS. The General Manager stated the check was overnighted on 7/9.
As of 7/13 Audi still has not received the $1300 dollars or the required paperwork. (I call Audi FS twice a day to verify)
I have asked 7 times now for the maintenance plan cancellation form. Still have not received it.
As of 8/1 my trade has not been paid off. The DMV Dealer Services found them in violation and issued a citation. The Office of Financial Regulation has also opened up an investigation!