254 Reviews of Mike Erdman Toyota - Service Center
I went for my 125k inspection. i knew,a couple of problem already but I thought it would be good to do so. What a disappointment! They wanted over 600$ to change my sparkplug! Did n i knew,a couple of problem already but I thought it would be good to do so. What a disappointment! They wanted over 600$ to change my sparkplug! Did not see that my headlight are disconnected, did not see a twist in my front right brake line, but wanted to flush all liquids without testing, ( coolant was done last year). I will never go back there again. More
Took my 2016 Tacoma in due to peeling paint issues. Was notified that truck has a recall for a 3rd brake light which was leaking. Proceeded with light repair in which they charged me for parts stating my l notified that truck has a recall for a 3rd brake light which was leaking. Proceeded with light repair in which they charged me for parts stating my light was cracked. When I picked up vehicle on Friday evening the seat belts would not retract. Service tech states headliner was never removed to repair light, which is a lie, as you cannot repair this issue without at least partial removal of headliner. Headliner was not installed properly behind molding/weatherstripping there are gouge/tool marks on plastics inside cab, the belt height adjusters now do not work. I had to disassemble to fix seatbelts so they would retract. I fixed the weatherstripping issues myself. The only remedy the tech had was “we didn’t touch the seatbelts but we’ll submit it to Toyota”. Contacted the service manager via phone, no apologies no remedies, just sent him some pictures. This dealership returned my vehicle in an unsafe condition, as the seatbelts were inoperable. They failed to complete the recall repair, scarred up my interior, snagged my seat covers in two places, didn’t retighten coat hooks, charged me for parts, the absolute worst repair experience ever. And on top of all this, I wasn’t going in for a light repair and they still have never given me ANY resolution on my peeling paint and clear coat issue. Service tech unqualified, service manager unsympathetic and acts like you’re bothering him. They advised me that my vehicle would be in the shop for a month, however after 8 days they were threatening to charge me rental fees on their loaner vehicle. I will be contacting Toyotas 800 number for resolution, if you happen to read this review, buyer/owner beware!!! Mike Erdman Toyota in Cocoa Florida is NOT representative of the Toyota brand and their service department are butchers. More
The service department damaged my vehicle while being in for a recall and refuse to fix it unless done at their body shop which I had a horrible experience with in the past. Initially they agreed to let me for a recall and refuse to fix it unless done at their body shop which I had a horrible experience with in the past. Initially they agreed to let me take it to a body shop that they have worked with before only to back out after I dropped my vehicle off. It has been 5 weeks since they damaged my vehicle and it's still not been fixed. From what I'm told by the service department, Mr. Erdman himself denied the repair. This is not the first or the second time Erdman has damaged one of my vehicles but it is the last. I have bought 4 brand new Toyotas from Erdman Toyota and will never step foot back on their lot. More
I have or my immediate family has bought 4 new cars/trucks from them since 2014 their service department has no regard for my time I made an appointment got emails confirming the appointment from cars/trucks from them since 2014 their service department has no regard for my time I made an appointment got emails confirming the appointment from them took the car in and they didn't order the part or bother to call me and reschedule this is only one time I've had issues with the service department I will not be trading with Mike Erdman anymore. And still waiting on the service manager to call me. More
Sales department is great service department sucks. Had my Tacoma serviced last Monday and I have requested a copy of my service report four times and they haven’t sent it to me. When I delivered my Tacoma my Tacoma serviced last Monday and I have requested a copy of my service report four times and they haven’t sent it to me. When I delivered my Tacoma for service I requested they look at two issues that I have with my truck. After service my truck they said that they couldn’t duplicate the problem. Right then I’m showered the attendant the problem and even she expected the problem. I have serious health problems and didn’t have time to stay. More
No, no, no.... go somewhere else. This is strictly a business. Not a service. We could write pages but won't. Honesty and ethics are greatly lacking. It seems that the staff are under huge pressure to business. Not a service. We could write pages but won't. Honesty and ethics are greatly lacking. It seems that the staff are under huge pressure to preform with money being the bottom line. NOT honesty or integrity. They are skilled at deception. Their workmanship has become poor. One problem leads to a totally different problem. Always. Every time. No. More
I so upset how they treated my 74 year old mommy who takes care of my dad! Took a 35 min drive to Toyota had to leave my 77 year old father at home alone for 2 hours because it took them 1 hour 15 min i takes care of my dad! Took a 35 min drive to Toyota had to leave my 77 year old father at home alone for 2 hours because it took them 1 hour 15 min inside to drop off car and get a Toyota loner car. COVID three people was on her cell phone after me and my husband pre arranged three time with a confrontation call to have mom mom not be inside around the virus and people. Then they talk to woman differently and down to them if they are upset have questions because how they are being treated then they pass you over to someone else and charge a lot so you will leave! Sexism and when you leave there like the last experience pissed off! The nerve of the men treating me a professional from DC. They argue with customers bad service and don’t care how they make u feel and as you know Toyota you have to go there die most of your work! I love my car hate the service center this has been my third issue with this shop I have had my Toyota all over the USA! Very very upset! With three adults on the phone three way we are all in shock they do not listen or care about COVID or you mom or your wallet! Call I’ll tell you all about it! 757-933-5488 Govt More
I'd leave negative five stars if it was an option. I've been a Toyota customer for 14 years. Mike Erdman Toyota has literally the worst customer service I have ever experienced. I dropped my truck off yest been a Toyota customer for 14 years. Mike Erdman Toyota has literally the worst customer service I have ever experienced. I dropped my truck off yesterday at noon for a scheduled appointment to do an air bag recall and a diagnostic test for a brake issue. I was told the 30 minute diagnostic test would be $69 and they'd run that before doing the airbag recall and that would take a couple hours. I got a call from Sal Torres in service at 2:45pm saying my truck wouldn't be ready and offering me a loaner vehicle. I asked what time they close (at 4pm) to understand how that early in the day they knew my truck wouldn't be ready for something that should only take about 3hrs. Sal said the diagnostic test was taking longer than expected but my air bag was done. Through me off because I was told it takes 30min and would be done first. Then I received another phone call from Saul saying they hadn't done the diagnostic test yet, and then went on to say a problem with my leaf springs. Of course I questioned how he's calling me to tell me about issues being found but the test hadn't been run yet. To which he changed his story again and said it was just taking longer than usual. By that point I was over the inconsistency in what he said. 9 phone calls from Saul and several lies later I demanded the test be free for the inconvenience to which he agreed. Cut to today when my sister and friend went to pick the truck up I get a phone call saying they're charging $84.00 🤯 My friend put me on the phone with Saul and he immediately started lying and saying he never said it'd be free. He wouldn't answer me when I asked how the price jumped from $69, to free, to $84. I demanded to speak to the manager, mind you he wouldn't let me talk to the manager yesterday. Saul told me the manager said there's nothing to talk about. I said I believe there is and to put him on the phone immediately. Queue Jay Piter the "manager" who got on the phone without introducing himself, was totally uninterested, and totally aloof. I informed him his employee is not only incompetent but a blatant liar. He said he'd drop it back down to $69, I asked again how it jumped to $84. $73.89 later I won't ever be going back there EVER again and when I get another Tundra it will be from Melbourne or Orlando More
Service is slow Been there twice; first time it took over two hours to change oil and rotate tires. Went back today to give them another chance as I was going to be Been there twice; first time it took over two hours to change oil and rotate tires. Went back today to give them another chance as I was going to be in the area. I called and made an appointment for noon. Got there a little early, the service representative (Gino Torres) acted mad that I was there at all, asked when I had made the appointment and finally found my name. He then asked if they had told me how long it would take and I said no. He rather rudely informed me that it would be around 3:00 PM (either by the time it was done or they would start, I don't know) There were no lines in the service department, there didn't seem to be a lot of people waiting on vehicles. i said no and left. I will never be back there for service. They need to revamp both service and scheduling. There are too many dealers around to put up with surly employees. I will certainly find another dealer to service my vehicle. More
Service is the slowest around. 7a apt. and first in line. An hour and 10mins for a tire rotation ans my car is still in the air .. Ridiculous. Who knowa how long this will take. I could have done it faster An hour and 10mins for a tire rotation ans my car is still in the air .. Ridiculous. Who knowa how long this will take. I could have done it faster with a car jack More