I'd leave negative five stars if it was an option. I've been a Toyota customer for 14 years. Mike Erdman Toyota has literally the worst customer service I have ever experienced. I dropped my truck off yesterday at noon for a scheduled appointment to do an air bag recall and a diagnostic test for a brake issue. I was told the 30 minute diagnostic test would be $69 and they'd run that before doing the airbag recall and that would take a couple hours. I got a call from Sal Torres in service at 2:45pm saying my truck wouldn't be ready and offering me a loaner vehicle. I asked what time they close (at 4pm) to understand how that early in the day they knew my truck wouldn't be ready for something that should only take about 3hrs. Sal said the diagnostic test was taking longer than expected but my air bag was done. Through me off because I was told it takes 30min and would be done first. Then I received another phone call from Saul saying they hadn't done the diagnostic test yet, and then went on to say a problem with my leaf springs. Of course I questioned how he's calling me to tell me about issues being found but the test hadn't been run yet. To which he changed his story again and said it was just taking longer than usual. By that point I was over the inconsistency in what he said. 9 phone calls from Saul and several lies later I demanded the test be free for the inconvenience to which he agreed. Cut to today when my sister and friend went to pick the truck up I get a phone call saying they're charging $84.00 🤯 My friend put me on the phone with Saul and he immediately started lying and saying he never said it'd be free. He wouldn't answer me when I asked how the price jumped from $69, to free, to $84.
I demanded to speak to the manager, mind you he wouldn't let me talk to the manager yesterday. Saul told me the manager said there's nothing to talk about. I said I believe there is and to put him on the phone immediately. Queue Jay Piter the "manager" who got on the phone without introducing himself, was totally uninterested, and totally aloof. I informed him his employee is not only incompetent but a blatant liar. He said he'd drop it back down to $69, I asked again how it jumped to $84. $73.89 later I won't ever be going back there EVER again and when I get another Tundra it will be from Melbourne or Orlando