Try to avoid this dealership if at all possible. They will lie to your face. If you have to do business with them, make sure you read everything before you sign. The funny thing is, I normally read all the documents but I was in a rush that particular day. Being such a large dealership, I thought it would be fine. I was even chatting with the finance manager, who agreed that I had nothing to worry about because “Mike Erdman wouldn’t risk their reputation for a couple hundred dollars”. Well they did.
The amount I financed was higher than I agreed by a few hundred dollars. Speer, the salesman, lied to my face about the negotiated amount. I asked them to see if this could be fixed but 2 weeks without a response is long enough and I don’t have the time or energy to keep asking them to follow up on this for few hundred dollars.
They reached out after I left a bad google review claiming that they could fix it and make it right. It was just a show to trick the public into thinking they actually would do something. I spoke with them, asked them to correct their mistake, and they told me there was nothing they could do. And by nothing I mean absolutely nothing, all they did was waste my time.
Another thing to watch out for is that they will try to make you finance with them at high rates for a discount to the price. They will tell you that refinancing after 6 months is free. For people inexperienced with refinancing, there can be a $300 fee charged by the bank, so keep that in mind when calculating your total cost. The penalty for terminating the loan before 6 months is very high and anti-consumer.
I will say that they were very professional, responsive, and helpful throughout the whole sales process. But if you can’t trust them when you put pen to paper what’s the point? If you buy from them make sure you read EVERYTHING. I learned an expensive lesson by trusting them and not reading everything carefully. Hope this helps someone