Recently my daughter went to Erdman Toyota, searching for a new Rav4. The initial sales rep (Bradley) was very friendly, but once the inquiry was turned over to a Sales Mgr. (Larry Lybarger), the insults began. First, Lybarger kept removing his facemask, which really irritated my daughter. He then proceeded to offer her $500 for her 2006 Honda Element without even knowing what she wanted to trade in. He offered no discounts whatsoever on a 2020 Rav4 Hybrid, then insulted her by saying her credit report only showed 670. He only budged slightly on the numbers, at which point my daughter told him she would go to another dealership. She also pulled up her credit report on her phone, showing a score of 728.
At another South Florida dealership, she was offered $3,500 for her trade-in, the dealer fee was waived, and about $2,500 in additional incentives. This car also had an upgrade from sunroof to moonroof, and cost her about $6,000 less than Erdman had offered. The car she bought also had 0 miles, while the one at Erdman had close to 200 miles on the odometer.
All-in-all, a very disappointing and rude experience at Mike Erdman. The glitzy showroom is tarnished by poor customer service and disrespect. Lybarger made a point of boasting about his 41 years in the industry - it did nothing to cement a positive experience for my daughter.