Mike Fitzpatrick Ford

Taking Customer Service to the next level! I bought 2 cars in 2014 and it has always a pleasure visit to the service department during normal routine check-ups! Special recognition to Charlie I bought 2 cars in 2014 and it has always a pleasure visit to the service department during normal routine check-ups! Special recognition to Charlie who Ferdinand go above and beyond with taking care of the customer! More

A Model for ALL Ford Dealerships I've been a customer of Mike Fitzpatrick Ford for both sales and service. I've had nothing but the very best of experiences from everyone at this dea I've been a customer of Mike Fitzpatrick Ford for both sales and service. I've had nothing but the very best of experiences from everyone at this dealership. That's what has made me a longtime customer and ensures that this dealership will continue to be my dealership of choice for all of my vehicle needs. More

Great service My husband insists we have our cars serviced by Ford. We are repeat buyers of the Ford Focus. Ferdinand knows us by name and has always given us excel My husband insists we have our cars serviced by Ford. We are repeat buyers of the Ford Focus. Ferdinand knows us by name and has always given us excellent service. Mary and Dan More

Good deals and good service We've bought a total of 6 new and used cars and trucks from Mike Fitzpatrick Ford over the last 20 years, and we will continue to do so. We've been h We've bought a total of 6 new and used cars and trucks from Mike Fitzpatrick Ford over the last 20 years, and we will continue to do so. We've been happy with the purchase deals and find the sales personnel very helpful. Service has vastly improved over the years and we're quite pleased with it now overall. Charlie has been great with us - he gets us in and out as quickly as possible, is very courteous, and shows a genuine concern for your vehicle. We will always look to Mike Fitzpatrick Ford first when it comes time to buy a vehicle or have one serviced. More

Service department Can not get good service Tech made statement "it's only a work truck" does it mater its a 2007 F150 and its mine Spent $5500. And had to bring it b Can not get good service Tech made statement "it's only a work truck" does it mater its a 2007 F150 and its mine Spent $5500. And had to bring it back 4 times because of sloppy work Hrs of my time waiting for them to fix my"WORK TRUCK" DO NOT RECOMMEND THES PEOPLE More

Rattling underneath vehicle Charlie and Jason are always polite, friendly and extremely helpful. They explain what is wrong with your vehicle and take great care to make sure it Charlie and Jason are always polite, friendly and extremely helpful. They explain what is wrong with your vehicle and take great care to make sure it is corrected and returned to you in a timely manner. I won't go anywhere else for service or purchase. More

Terrible Service Awful service. Had my wife's car for over 8 working days for an AC issue. Terrible communication about car status, never offered loaner, never fixed Awful service. Had my wife's car for over 8 working days for an AC issue. Terrible communication about car status, never offered loaner, never fixed the issue car was originally brought it for either. Charged $1,300 for repair that didn't fix the issue then told that another $900 repair was needed. Conveniently did not have the old parts that were replaced to see if they actually were defective. Bring your vehicle here at your own risk. More

2016 New Car Purchasing Experience This is the first time we've visited this Dealership and now will go nowhere else for Fords. We were very impressed with the friendliness, honesty, an This is the first time we've visited this Dealership and now will go nowhere else for Fords. We were very impressed with the friendliness, honesty, and follow-up we received during our purchase. We would especially recommend dealing with Jason Gale (and his boss) who went out of their way to get us the best deal possible. More

Quality Service I was traveling from Maine to Georgia and back with my F250 Super Duty to tend to family matters. Along the way, I began to experience brake issues. I was traveling from Maine to Georgia and back with my F250 Super Duty to tend to family matters. Along the way, I began to experience brake issues. I managed to arrive at my destination and fix the front brakes myself, but the problems continued with the rear brakes. I brought my truck to Fitzpatrick Ford for diagnosis and repair on a Wednesday and they completed the repair the next day. My only cavil was that I had to wait for parts. Their service work was complete and thorough and I trusted the repair enough to drive the truck and tow a car back to Maine safely. Ferdinand Figueroa was my service adviser and I cannot say enough about his professionalism. He was a very busy man, but he was polite and courteous and very attentive to my need to travel a long distance safely. I also used the shuttle service to get back and forth to Fitzpatrick Ford while the repair was being done. "Buck" was the driver and he was prompt, professional, courteous and polite. More

Staff unfriendly and demeaning We went to get a part, asked some of the guys in uniform. They obviously found themselves very funny but as a customer I found their sarcasm and 'you We went to get a part, asked some of the guys in uniform. They obviously found themselves very funny but as a customer I found their sarcasm and 'you should know better' directions very demeaning. Oh and my 3 inch plastic part cost $45. Last visit I am afraid. More