Mike Hale Acura - Service Center

Unimpressed with service. Female service rep talking down to me was offensive. Just relocated to Utah and never ever have been talked down to at any Acura dealerships in Ohio/ Female service rep talking down to me was offensive. Just relocated to Utah and never ever have been talked down to at any Acura dealerships in Ohio/Atlanta and NY. I pray it isn’t like this throughout Utah Acura dealerships. More

Unparalleled customer service I didn't purchase my Acura from Mike Hale, but brought my MDX in for service. Based on the careful, kind and thorough service I received, I will defin I didn't purchase my Acura from Mike Hale, but brought my MDX in for service. Based on the careful, kind and thorough service I received, I will definitely be back for future service and purchases. I have also referred friends and family, as it was such an outstanding experience. Special thanks to Nick and Chris in the service department - can't thank you enough guys! More

Family, friends, & colleges used as test subjects Car leased New! all electrical shut down on freeway traveling 60mph. Yes no power steering nothing worked electrically. Miraculously husband was on a Car leased New! all electrical shut down on freeway traveling 60mph. Yes no power steering nothing worked electrically. Miraculously husband was on a declining slope to man handle the car to the shoulder. Car had to be towed & passengers calmed down. Mike Hale Service concluded the electrical shut down but could re simulate the occurance again to get the exact codes. They programmed the computer in our car to catch the right codes next time. Assured no next time. We wanted to trade the car then because we felt unsafe. They said everything is documented, there shouldn’t be a next time. If so they said they would work with us. Yes it happened again luckily this time I had just got off the freeway because I couldn’t have man handled the car to safety with my 2 yr old in the car. It was the dead of winter & freezing outside though. That was a challenge with having no electrical to keep the car warm with my 2 yr old while we tried to line up transportation and a tow truck. Acura care suggested Jody Wilkinson because I was so unsure of the service that was performed on our car the 1st time. We had the car towed there the 2nd time. They said it was electrical & replaced alternator etc. their manager said we were really lucky because when the car looses power it shuts down everything. SCARY as it was😳 3rd times the charm yes it happened again but this time it just started throwing codes on the dashboard. We are slightly out of lease because of mileage. Remember the 1st occurance Mike Hale service department said they would take care of it if something happened with electrical. Called Acura & had car Towed to Mike Hale because we wanted the car traded to a safe lease since we are paying for a car that is unsafe & undeiveable. We didn’t even receive a phone call until 2nd day at closing. They said can’t fix because the tires are all bad & we would have to buy all new tires to re simulate the experience. I said please don’t fix or do anything until we know it’s covered. Also would like to trade car because we have been used as test subjects for to long. The car is plainly unsafe and don’t want to wait for a re simulation. After 4 days of not having a vehicle. We get a phone call & yes like the movie Groundhog Day. They said it had all the codes go off but couldn’t re simulate until we bought all new tires. No one listened. We said don’t fix anything until we talk to a GM or owner we continue to get the service manager that accused my husband of not having bought new tires a year ago, & also said to him, “quit frankly sir I hope things don’t work out for you.” We have contacted Acura Care & have a case manager. We have been without a car for 1 week no loaner car. We were assured by Ryan Rasmussen he had empathy. Question does he understand customer service manager job title. I wonder is empathy in the job title? If so does empathy encompass safety when fixing a car before it could kill someone? We bought an Acura for safety & reliability. If your at a dealership getting your car fixed under warranty, isn’t it because they are certified in making sure your car is safe when it leaves their service department??? Our family was hurt by the failure of communication, knowledge of product, & how to safely fix our car. By the grace of God we r alive. Acura may want to look @ the breakdown in communication & application of fixing their products safely with this dealership. It is a Sales only organization no customer service in our experience. Ryan Rasmussen (SM) said he has empathy, 🤔also said I hope it doesn’t work out for you! 🤔& he’s the one over making sure you feel safe with how your car is fixed🤔. He also said there is no one higher than him that can make a desision on our car. 🤔 Still waiting for resolution. keep you posted were you can find more on this vehicle situation so you will know if you want to take the financial, & health risk you could encounter if you find yourself working with this dealership long time. Yes, we look for long term relationships we have a Honda with almost 300,000 miles that hasn’t had any major problems. We never encountered empathy before like this. We have always worked dealerships trained & certified with safely fixing the problem. Not empathy for their lack of knowledge & safety. More

VERY HONEST AND HELPFUL SERVICE DEPT. I have been dealing with this service dept for about 3 years now and the group of guys they have there now are very stand up guys and are genuinely ni I have been dealing with this service dept for about 3 years now and the group of guys they have there now are very stand up guys and are genuinely nice and want to do their best to keep you happy and your vehicle in the best shape it can be in. I have rant and raved about these guys and refer every one of my friends and family members to them! Mike Hale Acura Service customer for life! More

They will damage and deny they did it! I brought my vehicle in for repair to replace rear struts. During drop off I advised the service personnel to take extra caution to the custom afterm I brought my vehicle in for repair to replace rear struts. During drop off I advised the service personnel to take extra caution to the custom aftermarket stereo system that has been installed in the trunk. The service personnel advised me that he would take care of it. Upon pick up there was damage to the sub-woofer, specifically a dent. I immediately advised the service personnel of the damage and he brought out the technician that worked on the vehicle, he claimed he did not do it, gave me several scenarios on what and how it happened, after an hour of this I was able to speak to the service manager. He advised me to get an estimate for repair and we would go from there. I had the estimate faxed a few days later. I received a call from the service manager and he advised me that he spoke with his general manager and they decided that they did not do the damage and are not going to do anything to repair the damage. The reason I was given is the technician has been with them for 15 years and he denies doing the damage and when damage to a vehicle is done that they are to come fourth with no repercussion. This is the second time I’ve taken my vehicle to Mike Hale Acura and damage has been sustained to my vehicle from their service department. The first time I had to bring it to their attention, the technician did not bring it to the service managers attention. I am very displeased with the service and damage to my vehicle from this dealership and they called me a liar. More

Dishonesty from the service dept Bought my car here and have serviced it here. The previous visit I was told my battery should be replaced, but it's under warranty, so they could take Bought my car here and have serviced it here. The previous visit I was told my battery should be replaced, but it's under warranty, so they could take care of it. Apparently it was never replaced. Today I'm being told the battery needs to be replaced, but it's probably under warranty so they could do it. But then a few minutes later he returned to tell me it was no longer under warranty. No longer will I service my car here. Thanks folks. More

went in to get a recall order fixed and went away worse off went in for the recall to be replaced and went home with my car feeling like it was worse driving away from the dealership. They told me my brakes nee went in for the recall to be replaced and went home with my car feeling like it was worse driving away from the dealership. They told me my brakes needed to be fixed among a giant list of repairs. Understandable, brakes are a routine wear and tear etc. but bringing my car in had zero problems, no squealing, grinding etc. how can it go from nothing to all out squealing, grinding and feeling like I am driving a car that was loosely put together in a matter of hours? When I called to talk to someone about it, they set the phone down for me to hear all the conversations and wait for 10 min then they hung up on me. Really? I will be going to someplace else from now on. Definitely having a second opinion on all the suggested repairs. I just feel like they were not being honest with me and that is frustrating. More

In general, I don't enjoy visiting a car Dealership for just about anything.. However, I needed a major maintenance performed on my TL and Mike Hale Acura was the closest dealership. I pulled into the for just about anything.. However, I needed a major maintenance performed on my TL and Mike Hale Acura was the closest dealership. I pulled into the service area and was immediately impressed by how well kept the facilities were. I don't know much about cars and my service person could tell, but he took every measure to explain, in detail, what they were doing to my Acura. Not only did he spend about 30 minutes with me going over everything but he spoke with me during my wait about a trip I was planning. I felt like he really was trying to lookout for my best interest. When I was paying my bill I met the Service manager and again he spent an additional 10 minutes trying to make sure I knew exactly what was being done on my car. I was EXTREMELY impress by the honesty and disclosure everyone showed me at Mike Hale Acura... Hence why I'm writing this review. I've already referred several co-workers there and they have had similar experiences. More

I took my Honda Civic into Mike Hale Acura because of the way it was driving. Turns out, I had a bad motor mount and needed my timing belt changed. Being a college student I was stressed about the cost of way it was driving. Turns out, I had a bad motor mount and needed my timing belt changed. Being a college student I was stressed about the cost of the services, however when I shopped around I realized they were less expensive than the nearby Honda stores. They worked closely with me and let me know what was going on with my car every step of the way. I ended up having them replace my spark plugs as well because I was so please with my experience. OH! And they gave me a car while my civic was being worked on…. Definitely would not have gotten that kind of treatment from a Honda dealership. Very Happy with Mike Hale Acura!! More

I have nothing but good things to say about Mike Hale Acura. I've purchased three different vehicles at this dealership over the last 15+ years and each time I've been treated with courtesy and respect. Acura. I've purchased three different vehicles at this dealership over the last 15+ years and each time I've been treated with courtesy and respect. The sales team always seems to be attentive, but low pressure. I've been very happy with each vehicles. More recently I've discovered the SERVICE DEPARTMENT... and I couldn't be more happy with their honesty and quality of work. Andy, the service manager runs a very tight operation and these guys do a great job taking care of me. I no longer own an Acura, but I continue to take my vehicles to Mike Hale Acura for service and maintenance. Last year I had a problem with my Toyota Sienna - took my vehicle to Larry H Miller's shop right across the street and spent literally $900 to fix a problem... only to have the problem reappear just a few months later. Frustrated, I took my vehicle over to MHA... they diagnosed and fixed the problem for less than $100 and treated me like gold! I can't recommend Mike Hale Acura highly enough. Thank you! More