Mike Johnson's Hickory Toyota

The service team at Mike Johnson Toyota takes great care of out Toyota and Lexus vehicles EVERY TIME! We drive from Wilkes County and they always find a convenient appointment for us, get our vehicles done of out Toyota and Lexus vehicles EVERY TIME! We drive from Wilkes County and they always find a convenient appointment for us, get our vehicles done in a timely manner and prioritize needed repairs , balanced with normal maintenance items. Ryan Bartlett is our go to guy! More

Lori was very kind and professional in handling my appointment. Thank you for being a team player! appointment. Thank you for being a team player! More

I stopped in to talk to a sales rep on Friday, July 29th and got help from a so called sales rep by the name Vvladimir Arturo Alvarez he was very disrespectful, very rude, and very unprofessional. I was wan and got help from a so called sales rep by the name Vvladimir Arturo Alvarez he was very disrespectful, very rude, and very unprofessional. I was wanting to purchase a 2022 Toyota Corolla for our family he did not give us proper information and detail about the questions we asked him firm and thorough. The way he speaks to clients is very inappropriate and not ethical to the client. He is the reason why many of us clients who want to purchase a vehicle have a bad taste of car salesman. He has made me make the choice to never even step foot at the dealership ever again not even for service. After hearing good things about the dealership he ruined my experience there. I do not know why they hired an employee who would allow him to treat clients that are wanting to purchase vehicles from toyota there. More

Lorie quickly responded to my service request and kept me posted on the progress throughout the service. Very punctual and professional. posted on the progress throughout the service. Very punctual and professional. More

I appreciate the service department ability to schedule my vehicle for prompt service. I also appreciate the knowledge and experience and willingness to help that is demonstrated by the service staff. "T my vehicle for prompt service. I also appreciate the knowledge and experience and willingness to help that is demonstrated by the service staff. "Thanks especially to Cindy Hall! More

I was in an out, they showed me things that needed to addressed in the near future. Shelby was very helpful and polite. addressed in the near future. Shelby was very helpful and polite. More

Fast, friendly, and took me in for an oil change with no appointment. Highly recommend them! appointment. Highly recommend them! More

I use this dealer for all my Toyota servicing. I find them friendly, prompt and keep to schedule. They will keep you informed along the way of how the service is going and the waiting room is cl I find them friendly, prompt and keep to schedule. They will keep you informed along the way of how the service is going and the waiting room is clean and comfortable. All the staff are very friendly. More

I have used this dealer in previous years with several different cars and was always pleased with the service until my last encounter. From the time I arrived you could tell the atmosphere had changed and different cars and was always pleased with the service until my last encounter. From the time I arrived you could tell the atmosphere had changed and so had their priorities. Job # 1 now is to extract as much money from any and all unsuspecting customers as possible. From what I could gather from a couple of the employees this all started with the new department manager. I got there early and was taken in quickly, but just as quickly I was given a number of things that needed to be repaired and a outrageous price to go along with it. When I asked for the manager to see if I could negotiate a more reasonable price it seems I made a critical mistake, as the manager took offense somehow and basically told me I was lucky it wasn't higher than that. I then decided to just go elsewhere but he wasn't done as my wallet was about to find out. I was charged a 76.00 ( TEST DRIVE and DIAGNOSTIC FEE) needless to say it will be my last ever visit!! Oh by the way Mr. Manager I took your advice and had all the things fixed except for a brake flush which the other company said was not necessary and it was almost half the price. So now I have a new company to service my cars and you have one less customer to gouge. More

When the person I was supposed to see was not at the service department, Cindy did not leave me waiting. Even though she was already super busy, she took over and saw that my maintenance was completed service department, Cindy did not leave me waiting. Even though she was already super busy, she took over and saw that my maintenance was completed in a timely manner. I will always ask for her when I call for an appointment. She's the best. More