Mike Sigmon, salesman, responded to my initial inquiry in a very short time. He quoted me a fair and honest price. When we went and looked at the new Highlander, he proved he had a great working knowledge of the vehicle. Josh, the manager, confirmed a fair price for my trade. Gus, the finance guy, gave us a lot of information, but did a great job presenting our options for financing, GAP and additional warranties, and we never felt pressured when making our decisions. Every phase of the purchase was professional, prompt and polite. The dealerships in Charlotte, Winston, Greensboro and Statesville have nothing on Mike Johnson's Toyota. They ROCK!!!