Mike Johnson's Hickory Toyota

I had my 5 K check up which included a service update. Took less time than I was told it would. Took less time than I was told it would. More

This dealership could improve on there handling of dmv/Licenses plates. Come to find out no thanks to them that my specialty tag they said was transfered was never transfered. Cause of their failure t dmv/Licenses plates. Come to find out no thanks to them that my specialty tag they said was transfered was never transfered. Cause of their failure to communicate. resulted in penalties. So for almost a year I was driving around illegally. This resulted in 150 dollars of penalties to tag office of North Carolina. When all they had to do was notify me by mail, email or simply call.. Then to top it off when I called my salesman to tell him what happened, he said his managers didn't wanna even make it right. Saying it was my problem stating they refunded tag transfer cost.. Like really? I just got a check from them in the mail figuring I simply over paid for the car no explanation for check with it or anything... If your gonna do a job in my book do it correctly or don't do it at all. Highly disappointed with thier service in their fiance department that handles title and tag. Just thankful I didn't get pulled over or in a wreck with said untagged vehicle. License Plate Agency said I could have been arrested or charged for driving on a invalid tag. They said I had the right to get my restitution from the dealership for penalties that I incurred. They the dealership dont seem to think so. So for the next customer all I have to say is don't trust them with their tag work. check and recheck them multiple times. Or just don't even give them your business at all cause they won't accept wrong doing when they did wrong.. They won't even notify you when service of tag transfer wasn't provided after all.. Be careful is all I say. More

I was greeted by Caleb Wagner with a smile, he had told me that he would take care of my service needs as well as the recall notice. Caleb had me sign for the service and repair then he walked me to the cu me that he would take care of my service needs as well as the recall notice. Caleb had me sign for the service and repair then he walked me to the customer service center and asked me if I needed anything else? More

Jesus was great to work with and he helped me out with the situation I had with my Tundra… I truly recommend Hickory Toyota!! the situation I had with my Tundra… I truly recommend Hickory Toyota!! More

The express oil change is very efficient and user friendly. The waiting room was very clean and supplied with beverages and popcorn. Very pleased with the staff. friendly. The waiting room was very clean and supplied with beverages and popcorn. Very pleased with the staff. More

1st time with the express service, very satisfied and friendly staff! I was able to grab a drink and relax during the short wait. friendly staff! I was able to grab a drink and relax during the short wait. More

Fast service and a friendly staff as usual. They will continue to get my business. They will continue to get my business. More

Great service as usual! Service and Sales representatives exceeded my expectations and should be commended for their work. Service and Sales representatives exceeded my expectations and should be commended for their work. More