Mike Johnson's Hickory Toyota

Great service in quick oil change really good people to work with very satisfied thank you work with very satisfied thank you More

My second time in for a service on my 2021 Toyota Rav4 XLE… No complaints: very professional, very quick! XLE… No complaints: very professional, very quick! More

Every time I’ve done business with Mike Johnson Toyota in Hickory, NC, the experience has been excellent. Yesterday, I took my 2022 Toyota Corolla ( my third Corolla purchase since 2011), for a regular servi Hickory, NC, the experience has been excellent. Yesterday, I took my 2022 Toyota Corolla ( my third Corolla purchase since 2011), for a regular service appointment. Mr. Randy Quinn and his staff did an outstanding job! I can highly recommend this dealership. They make the process as simple and streamlined as possible and all staff, from customer service, to sales, management, service center, etc., have been great every time I’m there! Thank you Mike Johnson Toyota! More

I've been loyal and bought 2 vehicles from them. I've even suggested others to buy from them. Now my vehicle had an electronic issue that they have fixed but can't tell what the issue was. My total I've even suggested others to buy from them. Now my vehicle had an electronic issue that they have fixed but can't tell what the issue was. My total bill including towing was over $900. Initially they told me it was a rodent problem in which I don't have a roden tissue. Bad excuse. Then they told me the vehicle was improperly jumped off which this vehicle had never been jumped off since buying from them. Then supposedly it was the bus bar module gone bad that they had to replace. They wanted to replace the battery but I told them NO because the battery was fine. $200 diagnostic fee ($100/hr) $500 labor to replace a $50 part. $100 towing fee. I suggested they reset the ECM but according to the manager they did not do that and it was not in their notes that they did. I asked to see the defective part but the advisor said that it was shipped off to Toyota for testing and that there would be a core charge if I kept it... which I was not gonna keep... only wanted to see what it looked like. I know a thing or two about vehicles but this was straight up robbery. If I had the time to fix I would have but I didn't. Unfortunately I'll be paying this bill but I'll never go back to them again or refer anyone to them. Stay away from them... go somewhere else. A small car lot is better than this. More

I'm still getting used to the 10,000 mile oil change but the service department is the best. Super quick. Tabitha is always so nice and is very helpful. the service department is the best. Super quick. Tabitha is always so nice and is very helpful. More

Cindy is awesome. She has a way of making her customers feel that they are the only one. All of the service team does a great job. They make recommendations of servi She has a way of making her customers feel that they are the only one. All of the service team does a great job. They make recommendations of service needed, but understand that ultimately the decision belongs to the customer. GREAT service department!!! More

Was there for 35,000 mile service. Was done in a very timely manner. Very friendly guys that work in the service department. Was done in a very timely manner. Very friendly guys that work in the service department. More

Bought a used older RAV4 at another site. I needed some work done. Brought to Mike Johnson Toyota and Dylan was great to work with and the service techs did a great job. Very happy. I needed some work done. Brought to Mike Johnson Toyota and Dylan was great to work with and the service techs did a great job. Very happy. More

Service writer was great. Service meeting was I’ll timed and completion notification was delayed. Service meeting was I’ll timed and completion notification was delayed. More

Third year running we've had our Corolla and Tacoma maintained here and always receive excellent mechanical care and customer service; Katie at the Express station up on the hill behind the dealership maintained here and always receive excellent mechanical care and customer service; Katie at the Express station up on the hill behind the dealership treated us right, and we appreciate it! We'll be back... More