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Mike Johnson's Hickory Toyota
Hickory, NC
975 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 06, 2021
We took my 2020 Toyota 1794 Edition truck in for its 20,000 check up. Katie kept us informed on the progress and was a pleasure to work with. The only thing I was disappointed in was the lack of a tir 20,000 check up. Katie kept us informed on the progress and was a pleasure to work with. The only thing I was disappointed in was the lack of a tire balancing included in the tire rotation at no charge. I was told that if you buy tires from them it is included. But if you buy a new car or truck that it is not. I think they need to rethink their policy. Other than this one matter everything and everybody made it an enjoyable experience. Be sure to ask for Katie. More
by doncostner
Employees Worked With
Katie
December 06, 2021
I've literally never had a better service experience. Katie was very kind and friendly and kept me informed of the progress of my car service while I waited. She made things easy and simple to understand Katie was very kind and friendly and kept me informed of the progress of my car service while I waited. She made things easy and simple to understand and didn't make me feel pressured to do or purchase anything I didn't want to go forward with. Really appreciate the consideration she showed and the help she gave. Will definitely keep coming back for service. More
by Grace
Employees Worked With
Katie
December 05, 2021
We are very disappointed with the service. Not the people everyone was so very nice. Especially Travis. Our mistake for not taking out an extended warranty but the issues we are having was within the 90 day everyone was so very nice. Especially Travis. Our mistake for not taking out an extended warranty but the issues we are having was within the 90 day warranty. We felt absolutely nothing was done for us. So we do regret purchasing a second vehicle there. More
by wanda.4
Employees Worked With
Can’t remember for there were several. But the mechanic Travis Malta was the best help.
December 04, 2021
Excellent customer service from Cody Kelsoe; ensured my vehicle is running in top condition; appreciate his support and the support from this dealership! vehicle is running in top condition; appreciate his support and the support from this dealership! More
by Jbuck
Employees Worked With
Cody Kelsoe
December 03, 2021
Had my scheduled maintenance appointment which should not have taken over 45 minutes. I was there 1 hour and 45 minutes. This was NO fault of my service advisor, Aaron Little. I would give him 5 plus stars f have taken over 45 minutes. I was there 1 hour and 45 minutes. This was NO fault of my service advisor, Aaron Little. I would give him 5 plus stars for his professionalism, politness and thoroughness. My question is, why bother to make a scheduled appointment if you are going to take so many walk ins? At least you have a nice size waiting area. I guess I now understand why you have such a large area. This must be an ongoing situation. More
by thecrew
Employees Worked With
Aaron Little
December 01, 2021
They did a great job. Cody was very helpful and very gracious. Explained everything and kept me informed on the progress of the repair. Pleasant experience. gracious. Explained everything and kept me informed on the progress of the repair. Pleasant experience. More
by Edpro52
Employees Worked With
Cody Kelsoe and other staff.
November 15, 2021
Bought a used Jeep from Jeremy Harrell and couldn't have been more pleased. Every staff member we came in contact with were Very friendly and eager to offer any help in our purchase. been more pleased. Every staff member we came in contact with were Very friendly and eager to offer any help in our purchase. More
by barryjolly2
Employees Worked With
Jeremy Harrell
