Mike Johnson's Hickory Toyota

We are very disappointed with the service. Not the people everyone was so very nice. Especially Travis. Our mistake for not taking out an extended warranty but the issues we are having was within the 90 day everyone was so very nice. Especially Travis. Our mistake for not taking out an extended warranty but the issues we are having was within the 90 day warranty. We felt absolutely nothing was done for us. So we do regret purchasing a second vehicle there. More

Excellent customer service from Cody Kelsoe; ensured my vehicle is running in top condition; appreciate his support and the support from this dealership! vehicle is running in top condition; appreciate his support and the support from this dealership! More

Had my scheduled maintenance appointment which should not have taken over 45 minutes. I was there 1 hour and 45 minutes. This was NO fault of my service advisor, Aaron Little. I would give him 5 plus stars f have taken over 45 minutes. I was there 1 hour and 45 minutes. This was NO fault of my service advisor, Aaron Little. I would give him 5 plus stars for his professionalism, politness and thoroughness. My question is, why bother to make a scheduled appointment if you are going to take so many walk ins? At least you have a nice size waiting area. I guess I now understand why you have such a large area. This must be an ongoing situation. More

They did a great job. Cody was very helpful and very gracious. Explained everything and kept me informed on the progress of the repair. Pleasant experience. gracious. Explained everything and kept me informed on the progress of the repair. Pleasant experience. More

Well they really helped me out…I think…I got out of a high payment on my Rav and got a Camry…Very pleased high payment on my Rav and got a Camry…Very pleased More

Bought a used Jeep from Jeremy Harrell and couldn't have been more pleased. Every staff member we came in contact with were Very friendly and eager to offer any help in our purchase. been more pleased. Every staff member we came in contact with were Very friendly and eager to offer any help in our purchase. More

I took my 2017 Rav4 to Mike Johnson’s Toyota for a scheduled oil change and tire rotation. I was then told I needed a new battery, new brake pads, a new wheel bearing on my front right side and a back scheduled oil change and tire rotation. I was then told I needed a new battery, new brake pads, a new wheel bearing on my front right side and a back wiper blade. When I asked about the wheel bearing, since there are only 43,000 miles on my car, I was told he’d find out from the “master mechanic” and come back. He returned and asked if I was in an accident (which I haven’t been) because they weren’t sure what damaged it but it would cost $700 to replace. He then said they found a nail in my tire that couldn’t be repaired and quoted me for two tires. I told him to replace the brake pads, that’s all. I got there at 9:45 am and left close to 1 pm. I’ve had so many incidents like this with this dealership, this just happens to be the most recent and the last. This is my 3rd Toyota and I’m trading it for a Honda after I file a complaint to Toyota’s corporate More

I just wanted to take a minute and tell you how wonderful my buying experience was. From the time I pulled on the lot, I was treated very well and made to feel important and in charge of my car buying experi my buying experience was. From the time I pulled on the lot, I was treated very well and made to feel important and in charge of my car buying experience. Joseph Pearson greeted me with a warm welcome and had such desire to help me and it was apparent that he loves his job and is hoping to make things easier for his customers. He really made me feel like family. Thank you Joseph for being genuine and helping me when others wouldn’t. I appreciate you and I will be back. I’m also telling everyone I know to come see you! Love my new SUV!!! More

Cody did a great job servicing and proving information for my RAV4 in a professional manner. Harold for my RAV4 in a professional manner. Harold More