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Mike Johnson's Hickory Toyota

Hickory, NC

4.5
982 Reviews

435 U.S. Highway 70 SE

Hickory, NC

28602

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Showing 982 reviews

November 06, 2021

I was very pleased with the courtesy and I feel the service department is thorough and honest. More

by Marilyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Maltba, Chelsea
Nov 06, 2021 -

Mike Johnson's Hickory Toyota responded

Thank you very much for your review and recommendation Marilyn! We appreciate your business and hope to see you again!

November 05, 2021

Joseph was excellent. Go see him for your purchases. Great experience. Easy to work with. More

by Trayh2007
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Pearson
Nov 06, 2021 -

Mike Johnson's Hickory Toyota responded

Thank you very much for your review and recommendation Trayh2007! We appreciate your business and hope to see you again!

November 04, 2021

Excellent customer service! They check my vehicle thoroughly each time it is serviced. Lorie Horton is awesome!!! More

by Linda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorie Horton
Nov 06, 2021 -

Mike Johnson's Hickory Toyota responded

Thank you very much for your review and recommendation Linda! We appreciate your business and hope to see you again!

October 27, 2021

Always friendly and always willing to help! Everyone there is very honest and tries to be as understanding as possible with any car needs. More

by Shannon00brandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Carson
Oct 28, 2021 -

Mike Johnson's Hickory Toyota responded

Thank you very much for your review and recommendation Shannon! We appreciate your business and hope to see you again!

October 26, 2021

I visited your dealership in hopes of purchasing a new vehicle. I chose not too after encountering what had to be the most arrogant and disrespectful “salesman” that I have ever had the displeasure of wor More

by Richard Maker
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Joseph Pearson
Oct 28, 2021 -

Mike Johnson's Hickory Toyota responded

Thank you for providing your feedback and letting us know about this issue, Andrew. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to Andy Lawhon, our General Manager, at 828.443.1531 at your very first opportunity as he is anxious to speak with you about the issues you experienced. We appreciate your business and hope to speak with you soon!

Oct 28, 2021 -

Richard Maker responded

First and foremost, my name is not Andrew. And your appreciation is unwarranted as I clearly stated I would not be doing business with your dealership. If you are going to take the time to reply, you could at least do so with a unique response rather than a generic one, or at the very least, ensure you change the name after you copy and paste.

Nov 08, 2021 -

Richard Maker responded

So for some reason my good friend Mr Crowders review was deleted and I believe it needs to be heard. I visited your dealership in hopes of getting myself a car. I was greeted by Joseph Pearson. I initially chose to look past his obvious issues, but his inattentiveness and constant trips to the restroom confirmed that your salesman has a severe problem with substances. Please drug test your salesmen.

October 22, 2021

i made an appointment for break fluid change and oil change . when i called to make the appointment they said it would be in quick lube area and i asked to be moved to main building . when i got there i More

by arno4356
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
cody
Oct 22, 2021 -

Mike Johnson's Hickory Toyota responded

Thank you for providing your feedback and letting us know about this issue, arno4356. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to Dennis Carson, our Operations Manager, at 704.500.7541 at your very first opportunity as he is anxious to speak with you about the issues you experienced. We appreciate your business and hope to speak with you soon!

October 21, 2021

25K chk on Highlander. No issues and very timely. Superb throughout the process. Tabitha accommodated me even though she was headed off to a funeral. That's selfless service. More

by kevinmccutcheon76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tabitha Brown
Oct 22, 2021 -

Mike Johnson's Hickory Toyota responded

Thank you so much for the great review, kevinmccutcheon76! We really appreciate you taking the time out to share your recent service experience with us and look forward to serving you again soon!

October 20, 2021

Just needed a state inspection and it was handled in a very timely manner. Quick in-and-out with courteous service even though the service center was busy. More

by mandate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy
Oct 22, 2021 -

Mike Johnson's Hickory Toyota responded

Thank you so much for the awesome recommendation, mandate! We really appreciate you taking the time out to share about your service experience with us and look forward to serving you again soon!

October 19, 2021

Cody did a great job informing me about my truck and upcoming services. Very good experience. Thanks to the entire team. More

by huey1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody and Randy.
Oct 20, 2021 -

Mike Johnson's Hickory Toyota responded

Thank you so much for the awesome recommendation, HUEY1970. We really appreciate you taking the time out to share your recent service experience with us and look forward to serving you again soon!

October 19, 2021

Cody and crew do a great job. They get you checked in fast and are very friendly and thorough. More

by cwestover70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody
Oct 20, 2021 -

Mike Johnson's Hickory Toyota responded

Thank you so much for the awesome recommendation, cwestover70. We really appreciate you taking the time out to share your recent service experience with us and look forward to serving you again soon!

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