Mike Johnson's Hickory Toyota

Jill did an awesome job getting me in and she was very professional. The facilities were very clean and the folks in the service department are always friendly and willing to answer in questions I may hav professional. The facilities were very clean and the folks in the service department are always friendly and willing to answer in questions I may have about my Toyota. More

Cindy did an awesome job of helping me get the service I needed. She also helped me to get the best deal possible on the service needed. She also helped me to get the best deal possible on the service More

Great Express Service. Cody Kelsoe performed an inspection on my 2002 Tacoma SR5 and it went very quickly. Had me out of there in twenty minutes. Thank you! inspection on my 2002 Tacoma SR5 and it went very quickly. Had me out of there in twenty minutes. Thank you! More

Great Service. I spoke previously with Nathaniel and he provided excellent service and was concerned. Even though the situation was not with service but from a sale 1 year ago. He took the time and made a provided excellent service and was concerned. Even though the situation was not with service but from a sale 1 year ago. He took the time and made a phone call to discuss. Thank You for the excellent customer service. More

They did a great job servicing my CH-R. Katie was awesome. She let me know what was being done and went over the inspection with me. I will definitely recommend this dealership. awesome. She let me know what was being done and went over the inspection with me. I will definitely recommend this dealership. More

Really polite service was great can’t beat bought my first new truck in 1988 still running thanks to everyone at mike Johnson’s Toyota first new truck in 1988 still running thanks to everyone at mike Johnson’s Toyota More

Had a very good experience with the sales department. They found the truck and it came in a few days earlier than expected. Then I contacted the parts department. I wanted lights for the tail gate. Lo They found the truck and it came in a few days earlier than expected. Then I contacted the parts department. I wanted lights for the tail gate. Looked at Mike Johnson’s website. The part was $54 on line. After looking on You tube I found that install was 30minutes. Called the salesman and he told me the parts department said it was $320. I then called the parts department and they said it was $220 installed. I then called the service department and they said it was $70 for the part and 30 minutes labor for a total of $120. So the lights went from 320 to $120. You would think that the parts department would give you a little break when you buy a $40,000 truck. Also it you order parts from them they sell them and ship them to you for less than if you walk in the door. Bottom line 10 for the sales department and 0 for the parts department. This is the third truck from them in four years and probably the last. Ashame the parts department turned a great experience into a bad experience. More

I always expect great service at this dealership but yesterday was over the top ! Tabitha was excellent and we had a wonderful experience. I felt like we were the only customers there. I would highly re yesterday was over the top ! Tabitha was excellent and we had a wonderful experience. I felt like we were the only customers there. I would highly recommend this service department! More

I took my car in for maintenance service, but I also had a couple of other items I needed looked at. The weight was long, three hours, but I was told that in advance. The service was great, the employees we a couple of other items I needed looked at. The weight was long, three hours, but I was told that in advance. The service was great, the employees were polite and, for the most part, masked. I would recommend this service department to anyone, whether you have a Toyota or not! More

the workmanship was great. however, i found that being continually called honey, dear, sweetie, and darling offensive and not very professional, i have a name, the service advisor knew it so use it or continually called honey, dear, sweetie, and darling offensive and not very professional, i have a name, the service advisor knew it so use it or just call me sir. the work done was fine but how the customer is treated needs to be improved. More