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Mike Johnson's Hickory Toyota

Hickory, NC

4.8
975 Reviews

435 U.S. Highway 70 SE

Hickory, NC

28602

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Showing 975 reviews

April 14, 2021

I took mt 2011 in for regular service and had a timing chain cover gasket replaced that was spotted by a tech. Great job keeping my car in great shape. No one but this dealer has worked on my car since ne More

by ralphrobinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Assistant service manager
Apr 15, 2021 -

Mike Johnson's Hickory Toyota responded

Thanks for the great 5-star review and for taking the time to share your service relationship with us ralphrobinson! We appreciate your continued business and look forward to servicing your car again soon!

April 11, 2021

Service writer Dennis Carson was very friendly and polite and got my car finished very quickly and kept me informed of progress. Very good service. More

by rclaus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Carson
Apr 12, 2021 -

Mike Johnson's Hickory Toyota responded

Thanks for the kind words and great review rclaus! We appreciate your business and look forward to serving you again soon!

April 11, 2021

I took my car in for maintenance and Cindy Hall handled my appointment quickly and professionally. I appreciate how quickly they completed my service. This is a friendly group of people! More

by gwloop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cindy Hall Bolotn
Apr 12, 2021 -

Mike Johnson's Hickory Toyota responded

Thanks for the great review gwloop! We appreciate your business and look forward to serving you again soon!

April 09, 2021

Just had my Tacoma serviced at Mike Johnson's Toyota. A very special thanks to service advisor, Tabatha who is knowledgeable, courteous and extremely efficient. My overall service experience was outstandin More

by Satified customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tabatha
Apr 12, 2021 -

Mike Johnson's Hickory Toyota responded

Thanks for the awesome 5-star review! Tabatha and the rest of our service staff appreciate your business and hope to serve you again soon!

April 07, 2021

I made a last minute decision on Monday morning to have our Highlander’ 50,000 mile service. I called at 7:00AM knowing that Tabatha will always be at work early. She is extremely knowledgeable and handle More

by Ed H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tabatha
Apr 08, 2021 -

Mike Johnson's Hickory Toyota responded

Thank you for your continued business Ed H. and for taking the time to share your experiences with Tabatha and our great service department! We look forward to seeing you again soon!

April 07, 2021

I am always pleased with service at Mike Johnson's Toyota. Tabatha is my service advisor and has been for years. She is smart, friendly, and always efficient. More

by meyoung07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tabatha Laney Brown
Apr 08, 2021 -

Mike Johnson's Hickory Toyota responded

Thanks for the awesome review meyoung07! Tabatha and the rest of our service staff appreciate your kind words and we look forward to serving you again soon! Thank you for your continued business!

April 07, 2021

Clay did an excellent job on serving my 2020 Camry this week. He had awesome customer service and provided success in a timely manner. Thank you. More

by Anndriad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Clay
Apr 07, 2021 -

Mike Johnson's Hickory Toyota responded

Thanks for the awesome 5-star review and your business Anndriad! We look forward to serving you again soon!

April 06, 2021

Excellent Customer Service. I don't mind hanging out at the dealership for my oil changes. The environment is very welcoming. I also like that I don't have to call to schedule my service request. I love th More

by ikard2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen
Apr 07, 2021 -

Mike Johnson's Hickory Toyota responded

Thanks for your kind words and the great 5-star review ikard2002! We appreciate your business and look forward to seeing you again soon!

April 04, 2021

Outstanding Customer Service! Excellent support and personable; work hard to ensure one's satisfaction; great work and please keep up the great work; Thank you! More

by Jbuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
unsure
Apr 07, 2021 -

Mike Johnson's Hickory Toyota responded

Thanks for the great review and kind words Jbuck! We appreciate your business and look forward to seeing you again soon!

April 02, 2021

Scheduled appointment for wind noise on 2020 Highlander and to xx right rear tire for possible loss of wheel weight. Coudn't xx wind noise due to rain, and was told it would be three hour wait to get tire More

by David
Recommend Dealer
No
Employees Worked With
Jill
Apr 02, 2021 -

Mike Johnson's Hickory Toyota responded

Thank you for sharing feedback about your recent service visit David - our goal is for every customer to have a 5-star experience and we are certainly disappointed to hear that your visit fell short of that goal. Our GM, Andy Lawhon, would very much like to speak with you about your visit and how we can make things right. Please call him at 828.443.1541 at your very first opportunity - he is anxious to speak with you!

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