Mike Johnson's Hickory Toyota | Page 49

Scheduled appointment for wind noise on 2020 Highlander and to xx right rear tire for possible loss of wheel weight. Coudn't xx wind noise due to rain, and was told it would be three hour wait to get tire and to xx right rear tire for possible loss of wheel weight. Coudn't xx wind noise due to rain, and was told it would be three hour wait to get tire xx. What good was the appointment? Jill xx me in and she was very friendly and brought my car back out front. I came home to Morganton and went to the tire store. More

I arrived at Mike Johnson Toyota service dept. on March 30 2021 without an appointment, to have an oil change and recall work on fuel pump to be performed. I was met by Cindy Bolton and could not be treate 30 2021 without an appointment, to have an oil change and recall work on fuel pump to be performed. I was met by Cindy Bolton and could not be treated any nicer or with more professionalism. Cindy was more knowledgeable and helpful about my Camry than any one person I had spoken to since purchasing the car last year. I had a problem in not being able to get rid of an annoying popup that kept coming up on the radio screen every time I cranked the car. I asked her about it and she immediately took care of the problem before I even stepped out of the car. She also showed me that I had an auto dimmer on my headlight that I never even knew existed. Cindy explained any question I had about the workings of my car. Cindy also took me in and showed me the awesome waiting room and amenities after offering me a loaner car which I refused. The work was done in warp speed time and and she had me out of there in much shorter time than expected. The service work was completed by technicians who did their work promptly and cleanly, Not a smudge was added to my car. Your service is second to none and I have no need to go anywhere else in the future. I might add that I was fully prepared to pay for this service but Cindy immediately upon arrival informed me that I had a free Toyota Care service on the car including, oil change, cabin filter, and tire rotation. This young lady went above and beyond anything she needed to see she had a satisfied customer. Thankyou Cindy and Mike Johnson. More

I scheduled a service appt online for Wed. March 24 at 5:15 pm for 85,000 mile service and an NC State inspection. I got a confirmation with a service advisor named Jill Frances. Both services together 5:15 pm for 85,000 mile service and an NC State inspection. I got a confirmation with a service advisor named Jill Frances. Both services together should not take all that long. I arrived for my appointment at 5:12 pm, and was checked in by a nice you man who told me Jill went home a 5:00, and Russell would be the advisor He showed me where I could wait. I did not see Russell at that time, he wasn't around. I found an empty seat in the waiting area, (it wasn't overly crowded, but a good number of customers were waiting for service completion). I waited a good while for my vehicle's service to finish. I did not get notified my vehicle was ready until almost 7:00 pm. There were several people who came to wait on their vehicles after I entered the waiting area, and yet their vehicles were completed before mine. I WAS THE LAST PERSON IN THE WAITING ROOM, before I was told my vehicle was ready, by Russell. I felt uncomfortable that I had to wait that long for routine services. More

We had the BEST service experience from Nick Julian! He was very professional and friendly but most of all, he was extremely diligent in handling our service needs. He went above and beyond to make our ex was very professional and friendly but most of all, he was extremely diligent in handling our service needs. He went above and beyond to make our experience an awesome one. He checked in on us periodically during our time there and we appreciate that he made the time that we spent waiting very comfortable! More

Great service! Staff made sure getting my car serviced was affordable and convenient. I highly reccomemd Jill! Mike Johnson Toyota is the place to go! was affordable and convenient. I highly reccomemd Jill! Mike Johnson Toyota is the place to go! More

Yet again Cody Kelsoe made my service experience super easy! He had my rental car ready for me when I got there and my car was ready as soon as I got to the dealership. It was such a breeze! Thanks Cody! easy! He had my rental car ready for me when I got there and my car was ready as soon as I got to the dealership. It was such a breeze! Thanks Cody! More

Great quick service. Very nice people. Nice waiting area. Will return for future work. All five-star across the board. Can't recommend highly enough. Will return for future work. All five-star across the board. Can't recommend highly enough. More

Randy Quinn & Megan are a pleasure to work with for my car service needs. Very helpful, polite and thorough. Good waiting area also. I’ll be back. car service needs. Very helpful, polite and thorough. Good waiting area also. I’ll be back. More

Nothing but amazing things to say!!! Megan Warren is outstanding and took wonderful care of our 4-Runner!! Megan has all of our business going forward!!! 5 star service from Megan and the entire Express outstanding and took wonderful care of our 4-Runner!! Megan has all of our business going forward!!! 5 star service from Megan and the entire Express Service Team! More

Fast and friendly ! Was in and out in no time. Nice waiting area as well. Advised on current and next visit. look forward to next visit waiting area as well. Advised on current and next visit. look forward to next visit More