Mike Johnson's Hickory Toyota

Had a strong smell of gas under the hood after driving. Mike Johnson’s service dept. had to order parts which caused me to leave it and lease a car for two days. The service folks were great and the repair Mike Johnson’s service dept. had to order parts which caused me to leave it and lease a car for two days. The service folks were great and the repair was professionally done. Very pleased with the service and repair. Having to lease a car vs getting a loaner was a little surprising. More

I have been taking my Toyotas to Mike Johnson’s for service for years and have never been disappointed. Tabitha and Cindy are excellent! They are always friendly, efficient, and excellent representati service for years and have never been disappointed. Tabitha and Cindy are excellent! They are always friendly, efficient, and excellent representatives of what good service should be!! More

I had a wonderful service experience regarding the 35,000 mile service call for my Toyota Highlander. The service Manager was most helpful in repacing the batteries in the two smart keys. The adjunct staff w mile service call for my Toyota Highlander. The service Manager was most helpful in repacing the batteries in the two smart keys. The adjunct staff were most friendly and helpful. I look forward to the 40,000 mile service call. In departing, I was careless in leaving my cell phone at the check out desk. I called back and was informed by the young lady associate at the service desk that... she found it and charged it for me in the process. I appreciate her kindness and helpfulness regarding this experience. More

I had a wonderful service experience with Cody Kelsoe. He was extremely knowledgeable with his recommendations about keeping my vehicle on top performing condition. He also informed me of an upcoming recall was extremely knowledgeable with his recommendations about keeping my vehicle on top performing condition. He also informed me of an upcoming recall so I won’t be surprised when I receive the notice in the mail. He was very polite and courteous and made my service a breeze. More

I had a vibration issue in the drive train. Dealership had to order a part. This was a Wed. and I was told it would be Tue before it would be ready. They notified me Fri. morning it was ready. This was had to order a part. This was a Wed. and I was told it would be Tue before it would be ready. They notified me Fri. morning it was ready. This was a warranty issue. Problem solved. Very professional and courteous outcome. Thank you Cody! More

Service was quick and associate very friendly. I stopped by because my low tire pressure light was on again and the service department took care of it for me. by because my low tire pressure light was on again and the service department took care of it for me. More

Both service advisories who worked with mr were very courteous snd I could just feel that both had my satisfaction in their minds. I was impressed by their professionalism. courteous snd I could just feel that both had my satisfaction in their minds. I was impressed by their professionalism. More

Service was quick, staff were friendly and super helpful. I love my Rav 4. Every one were so helpful Loved being able to get coffee and watch the television while waiting I love my Rav 4. Every one were so helpful Loved being able to get coffee and watch the television while waiting More

I went in for a oil change and it took forever. We have had oil changes at other places and were in and out very fast. The lady that helped us was very nice. We were told we could talk to the guy we bought had oil changes at other places and were in and out very fast. The lady that helped us was very nice. We were told we could talk to the guy we bought the vehicle from about a paint problem but he never showed up. More

Have had my 2019 Camry in 3 or 4 times for wind noise. Last time a "Master Tech" as they called him was on it. Still no better. I'm most likely done with their service dept and Toyota period! Randy Last time a "Master Tech" as they called him was on it. Still no better. I'm most likely done with their service dept and Toyota period! Randy Ledford More