Mike Johnson's Hickory Toyota

Recall service Took my 2019 Highlander in due to a recall for replacement of the fuel pump. We had to make the inquiry to the dealership about getting this done as a Took my 2019 Highlander in due to a recall for replacement of the fuel pump. We had to make the inquiry to the dealership about getting this done as a mailer sent in March of this year gave no timeline on when the recall service would be completed. We finally called the service department at this time, July, to get the recall satisfied. The recall was completed, and the work seems to be satisfactory however a 4 hour service turned into over a 5 and one half hour visit as I was not notified of the completed work by phone as was told by the service department. Finally making the call to the service department I was informed that the work was indeed done and my car was ready for pickup. I did see an e-mail on my phone later that day that a receipt for the service had appeared earlier perhaps when service was completed. Also I was not offered a loaner car and being I live over 45 minutes away I was forced to ask a family member to pick me up or would have had to wait at the dealership for an extremely long time. More

Total ineptitude by service department in so many ways, Made 11:00 appt. for broken taillight. Over two hours later not completed-checked with service rep. were then told wrong part was ordered. (after bei Made 11:00 appt. for broken taillight. Over two hours later not completed-checked with service rep. were then told wrong part was ordered. (after being there for 2 hrs.). One statement by technician was that there were waiting for a qualified technician that would not scratch the car upon installation. (?) One technician blamed the other for all mishaps. None Took no responsibility. More

Great dealership I have bought more than one automobile and have used this dealership numerous times for service work. I recommend them to others and have always been I have bought more than one automobile and have used this dealership numerous times for service work. I recommend them to others and have always been pleased with everyone. Special thanks to Gus in finance. More

Excellent service and employee, Cindy hall. Was very pleased with this dealership. Would recommend to others. They are very informative and courteous, professional, and considerate pleased with this dealership. Would recommend to others. They are very informative and courteous, professional, and considerate More

Mike Sopala was fantastic in helping our family find the right fit for us. He was very professional, knowledgeable, and courtesy. He listened to our needs and provided us with all our options in purchasing right fit for us. He was very professional, knowledgeable, and courtesy. He listened to our needs and provided us with all our options in purchasing our vehicle. Our family would definitely recommend Mike S. for anyone looking for a vehicle. More

20K Service 20,000 mile service on our 2018 Prius. Was last Free service. Lorie Horton was our Kind, Caring service Advisor. Quick, fast, convenient, courteous; w 20,000 mile service on our 2018 Prius. Was last Free service. Lorie Horton was our Kind, Caring service Advisor. Quick, fast, convenient, courteous; we will be back. More

Everyone at Hickory Toyota are always helpful when I arrive for my service. They always get me taken care of quickly and efficiently. Awesome job! arrive for my service. They always get me taken care of quickly and efficiently. Awesome job! More

Lorie Horton was very helpful. Lorie took the time to answer all our questions and help us figure out some issues with our Rav4. Thanks, Lori! That's all I have to say Lorie took the time to answer all our questions and help us figure out some issues with our Rav4. Thanks, Lori! That's all I have to say More

Jill in service took very care of me. She was kind Very courteous,respectful. Went out of her way to help me. Thank You very much courteous,respectful. Went out of her way to help me. Thank You very much More

Jill in service is THE BEST!!! She made sure my vehicle Jill in service is THE BEST!!! She made sure my vehicle got a thorough inspection. She helped me get my Camry serviced. I'll definitely recommend Jill in service is THE BEST!!! She made sure my vehicle got a thorough inspection. She helped me get my Camry serviced. I'll definitely recommend Jill and the team at Hickory Toyota. More