Mike Johnson's Hickory Toyota

It is fair warning to anyone considering this dealership to be strongly advised to be aware of the potential risks of going here. While there are many good reviews and I personally have had a previous g to be strongly advised to be aware of the potential risks of going here. While there are many good reviews and I personally have had a previous good experience with them, I can honestly say that as long as you are willing to accept at face value what you're being told, then there is a good possibility that you will have a reasonable experience. But given the opportunity to be dishonest and untrustworthy they will take advantage of that and of you. You would think being a return customer would hold a little value with them. But that's definitely not the case. Just in a brief summary, my wife and I were told multiple different stories throughout the several hours we were there about all our options that we later discovered to be untrue. We were offered a deal one day which they were pressuring us to sign that day, only to find out the next day when we returned to accept it, that the deal wasn't really approved. And then tried to get us to put more money on a down payment and have a higher payment. None of which we were told the day before. We were told that we were approved through 2 or 3 lenders on one vehicle, then it changed to we were only approved through one, then it changed to we were actually approved through 2 or 3 lenders but the others wanted more of a down payment and a trade in. Great way to treat a return customer, right? With that in mind, you need to know that you will pay too much for the vehicle you purchase here. There are better offers at other dealerships. We did find that out when we visited another dealership. At the end of the day, their credibility is more than questionable and it would be a wise decision for anyone reading this to look elsewhere before "giving Mike a try." Which is an interesting slogan because our experience with them was definitely very "trying." Please know that I am not angry but I am simply trying to help others to not make the same mistake we and others have made with trusting everything they tell you. You can't. More

Great First Service With Lori I took my 2019 Highlander in for her first service. Lori was exceptional. She was extremely friendly and took great care of my new baby. I took my 2019 Highlander in for her first service. Lori was exceptional. She was extremely friendly and took great care of my new baby. More

Andy, Chris, and Norm were all great. The detail guys decked out our new truck not once but twice. MJT is wonderful to work with for all of your vehicle needs. decked out our new truck not once but twice. MJT is wonderful to work with for all of your vehicle needs. More

Excellent customer service with a smile by Brittany Snyder in express. Thank you for your patience and explaining the services I received. She is a great asset to your team. Snyder in express. Thank you for your patience and explaining the services I received. She is a great asset to your team. More

Excellent customer. I have been getting my services from them for years.the same day I went to the dealership that I bought my vehicle from and they told me I needed an appointment flow toyota. So I went to them for years.the same day I went to the dealership that I bought my vehicle from and they told me I needed an appointment flow toyota. So I went to Johnson's Toyota and got the service without an appointment. More

Excellent customer service from John and Cindy in service! They got my car right in and finished my oil change, tire rotation, and inspection in no time! service! They got my car right in and finished my oil change, tire rotation, and inspection in no time! More

My car needed recall fixed. I had to work - they came and picked up my car fixed it and brought it back to me. They always go above and beyond and I won’t buy a vehicle anywhere else because of how good they picked up my car fixed it and brought it back to me. They always go above and beyond and I won’t buy a vehicle anywhere else because of how good they are to me. More

Excellent customer service. Brittany was amazing with scheduling and meeting me upon arrival. She answered every question with precision and a smile. I live 10 minutes from another Toyota dealership wh scheduling and meeting me upon arrival. She answered every question with precision and a smile. I live 10 minutes from another Toyota dealership where I have continually received unsatisfactory service. I will continue to drive one hour to Mike Johnson Toyota for excellent dependable service. Thank you More

GREAT CUSTOMER SERVICE CARE If you need car maintenance I would highly recommend Nick Julian at Mike Johnson's Hickory Toyota. He is not only friendly but a honest guy who will n If you need car maintenance I would highly recommend Nick Julian at Mike Johnson's Hickory Toyota. He is not only friendly but a honest guy who will not take advantage of you. That is hard to find in any business but especially in this type of business. My husband and I always uses Nick for our service care for both of our vehicles. More

Absolutely the best. Cindy Hall is the reason I take my car there to be serviced. She is the best. Overall service team is great and defintly takes care of my vehicle. I wish I could thank the service car there to be serviced. She is the best. Overall service team is great and defintly takes care of my vehicle. I wish I could thank the service technicians More